Southern Buick GMC Greenbrier

Customer service is excellent. I dropped off my car for oil change and I was going to take an Uber ride to work but I told them Uber will charge me almost $35 for a 2.9 miles rid I dropped off my car for oil change and I was going to take an Uber ride to work but I told them Uber will charge me almost $35 for a 2.9 miles ride, they had one of their staff drove to work for free. More

The service that I have been receiving a few months before my engine failed has been horrible. There's a new service team and the communication is still off. My time is valuable and it was wasted today before my engine failed has been horrible. There's a new service team and the communication is still off. My time is valuable and it was wasted today. My previous service I needed an oil change and brake. I was told I need an appointment for brakes. Okay no problem. I get there today. Now I'm being told i need a diagnostic on my brakes. Why wasn't I told this at the last appointment. Then to sum it up...they may or may not have the brakes in. I purchased my car there, and I would like to continue getting it serviced at this location. The communication between service and the customer needs to improve. They wasted my time today. More

My appointment was started on time. Everything was completed in a professional manner and done correctly. Everything was completed in a professional manner and done correctly. More

Great service easy to work with and he understood what to do without any issues. Gadt timely and handled business do without any issues. Gadt timely and handled business More

I was very happy with the service they gave me an appointment. I bought the car in ahead of time and on the appointment assigned day they were able to diagnose my car and find out the problems even t appointment. I bought the car in ahead of time and on the appointment assigned day they were able to diagnose my car and find out the problems even though it had a like the phone with the problems were very good service. More

I went at 9:30am for Express Service on my 2024 K5 and was told that service had been returned to appointment only. Thanks to Bobby(the car hop) I explained I lived 40miles away he intervened and spoke to was told that service had been returned to appointment only. Thanks to Bobby(the car hop) I explained I lived 40miles away he intervened and spoke to Service clerk and got me on and out by 12:40pm. You need to let customers who purchase cars know of such changes. More

Service was fabulous. Wait was appropriate. A special thanks to the staff who provided great service and excellent communications. Wait was appropriate. A special thanks to the staff who provided great service and excellent communications. More

There are recalls on vehicle. ..why not address when bringing vehicle in at time of service? Saves time for customers especially driving longer distances. I will never buy a car fr ..why not address when bringing vehicle in at time of service? Saves time for customers especially driving longer distances. I will never buy a car from this place again. Been nothing but a headache since day 1. More

Before making the purchase of the vehicle, I explained to the sales manager that customer service was even more important than the vehicle itself and yhe team walked me around the dealership to include Servi the sales manager that customer service was even more important than the vehicle itself and yhe team walked me around the dealership to include Service/Parts. Having my first repair at 8 months and only 6k miles (service axel lockers) was already disappointing enough, but the level of customer service all around was EXTREMELY disappointing to the point I told them if I had received financing through GMC, I would have left the vehicle there on the lot or went to trade it immediately just so I would not have to deal with the poor customer service or the lack of there of! And not to mention the Service/Parts facility can use a total remodel. I get why employees are sleeping in the corner at the service counter or why they aren’t motivated in providing excellent customer service. The work environment could have something to do with it! I will keep my GMC for now, but I will DEFINITELY not be using the Greenbrier location for my services and I certainly would not recommend to anyone either. I will drive the extra 15 miles to the VA Beach location to explore whether or not the poor customer service was just isolated to the Greenbrier location and if not, I will be trading my vehicle in and going to GMC’s competitor. As I mentioned, customer service and satisfaction is worth more to me than any make or model of the vehicle itself. More

Need more communication don't provide loaner don't offer rides don't have knowledge of coupons good work on cars staff was nice when people call for a update on they that's what I want not the name of my ad rides don't have knowledge of coupons good work on cars staff was nice when people call for a update on they that's what I want not the name of my advisor that's not what I ask you leave a voice mail for what they don't call back then when I get a ride up there oh I didn't call you you gone give me time to work on yes I sure am if you would have returned my call or let me know what was going on I would not be up here but know I am More