Southern Buick GMC Greenbrier

𝗙𝗜𝗔𝗦𝗖𝗢. I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27.  I had my daughter I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27.  I had my daughter follow me to drop off my car and keys late Sunday night, May 26. I called around noon on Monday the 27th and got the standard we're busy leave a message recording. I called back a few hours later...same thing. By this time I'm upset, don't know the status of my car, and nobody seems to care.  I called the Sales department and asked why nobody is answering in the service dept. The sales rep said, "Service is closed today for the holiday." This sends me into panic because I now know not only will my car not be finished Monday, but I also won't have a car for Tuesday. Which means my granddaughter won't have a way to or from school. My car seat is locked in my car on your lot. Nobody has a way of getting the keys to me so I can get the car seat out and call an Uber or Lyft to ride with her to school because no car seat = no ride share ride. My daughter has an extremely busy schedule so there was no way to get her car on such short notice unless she left work 30 minutes away, came and picked me up, and I drove her back to work. This is what we had to do. Her boss wasn't happy (she's new on the job and is still in her 90 days), I didn't like it, and it really leaves me wondering if I should ever bring my car back to Southern Kia Greenbrier. THE SERVICE MEN & WOMEN ARE AWESOME. However, it's unfair to set them up for failure by having a recording stating they will call you back when realistically they don't even have time to step away and have a decent lunch, let alone listen to voice mail and return calls. They're running from the time they come in the door until the time they leave. When I picked up my car 1 man was working the service desk to schedule and deliver cars, 𝗔𝗡𝗗 𝗧𝗛𝗘𝗡 𝗥𝗨𝗡𝗡𝗜𝗡𝗚 𝗧𝗢 𝗧𝗛𝗘 𝗡𝗘𝗫𝗧 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗧𝗢 𝗪𝗢𝗥𝗞 𝗧𝗛E 𝗖𝗔𝗦𝗛𝗜𝗘𝗥 𝗗𝗘𝗦𝗞 𝗧𝗢 𝗖𝗔𝗦𝗛 𝗠𝗘 𝗢𝗨𝗧. I don't know how you keep employees or customers in a work environment like this. It's unhealthy for your employees, and uncomfortable for your customers. More

S Warder checked me in and even tho I was early for my appt. He was kind and helpful. They were very fast and I was out of the dealership quickly. I will be using them more often. appt. He was kind and helpful. They were very fast and I was out of the dealership quickly. I will be using them more often. More

Great expedience, with great people. Quick and efficient ! No haggling! Will be a lifelong customer! Quick and efficient ! No haggling! Will be a lifelong customer! More

Service was good will bring my vehicle here if i have any maintenance issues with it. maintenance issues with it. More

Thank you for your professionalism. Kindness, very respectful, I will recommend you guys. Thank you Kindness, very respectful, I will recommend you guys. Thank you More

Rey friendly and courteous but I couldn’t get my recall fixed because they had to order a part fixed because they had to order a part More

Everyone had great customer service! The car was out in a timely manner. Thanks so much! The car was out in a timely manner. Thanks so much! More

I am very thankful for selecting Buick GMC as my dealership, because they have gone above and beyond what they had to do to make me a satisfied customer. Very respectful, Rev. Joe Welch dealership, because they have gone above and beyond what they had to do to make me a satisfied customer. Very respectful, Rev. Joe Welch More

Able to fit me in and complete everything I requested. I waited for the vehicle and was impressed with the little bit of time i needed to wait. I waited for the vehicle and was impressed with the little bit of time i needed to wait. More

Dedicated to quality, completion and kindness. Do plan ahead, as same day/express work is hard to receive. Do plan ahead, as same day/express work is hard to receive. More