Southern Buick GMC Greenbrier

D'Aundre Whitfield has been working with us while we search for a new vehicle, the first family car in 11 years. We weren't certain as to what we wanted. D'Aundre was very patient with us, showing us di search for a new vehicle, the first family car in 11 years. We weren't certain as to what we wanted. D'Aundre was very patient with us, showing us different classes of vehicles. His efforts to assist us far outweighed those of other people we have interacted with. D'Aundre arranged to have vehicles ready for test drives in the worst heat of the summer, never loosing his smile or his patience with either of us. We can be tough customers, asking questions and comparing vehicles for any number of features. We even brought out a ruler to measure seats, cargo space & shoulder room. Through all this D'Aundre was patient and made all attempts to assure that our concerns and questions were answered. His willingness make certain when got ours questions and concerns answered in a satisfactory manner earns him 5 stars for costumer service. More

Mr. Douglas was the best rep that I have work with since I have been buying cars. Thanks for the help. Will be coming back soon to make another purchase. I have been buying cars. Thanks for the help. Will be coming back soon to make another purchase. More

I just recently purchased a 2008 Ford Escape with the help of Mr. Whitfield. He made my car buying experience extremely easy and without stress. I began by simply telling Mr. Whitfield exactly what I w help of Mr. Whitfield. He made my car buying experience extremely easy and without stress. I began by simply telling Mr. Whitfield exactly what I was in the market for, before I even appeared at the dealership, and within hours he had a car ready for me to test drive that was within my price range. The car I presently owned had began breaking down on me and this situation created so much stress for me as I have a young child. Needlesstosay I was a nervous wreck and desperate to get out of it. Mr. Whitfield had so much patience with me and was able to answer what felt like hundreds of questions. It appeared that he also had a great working relationship with other employees at the dealership because the financing paper work was a breeze to get through, even with all my questions. I am certain, without any doubt, that Mr. Whitfield gave me the best deal on a vehicle that I now love and can count on. Mr. Whitfield even had my new car completely detailed for me at my place of employment, with what I believe was paid for out of his own pocket, which made me feel like I was more than just another "sale" for him. It was obvious to me that my happiness with my new car meant a great deal to Mr. Whitfield. I will be back to visit Mr. Whitfield when its time for my next new vehicle and any friend or family member of mine will also be encouraged to visit Mr. Whitfield. More

Adam burtner was extremely helpful, went above and beyond to find us the right car to help fit my wife. He even brought the car to our home so we could see it. He also showed us how to work all the buttons. to find us the right car to help fit my wife. He even brought the car to our home so we could see it. He also showed us how to work all the buttons. He kept in contact with us on a regular basis to make sure we had no issues and were enjoying our vehicle. More

Mr. Douglas and the team at Souther Kia was the best experience I've ever had when buying a car. Mr. Douglas was proffessional, honest and courteous and treated us like intelligent buyers and we appreci experience I've ever had when buying a car. Mr. Douglas was proffessional, honest and courteous and treated us like intelligent buyers and we appreciated that even more. I will definatlely reccomend this dealership !! More

Had a great experience. Jorge was very nice to work with. My entire experience with him and Bryan was completely hassle free. It was nice not to be pressured into something I wouldn't be happy with. with. My entire experience with him and Bryan was completely hassle free. It was nice not to be pressured into something I wouldn't be happy with. Love my new truck. More

Adam Rawls in the service department misinformed me, he deliberately tried to take advance of me (female)...in order to gain sales. I had to end up call Duke Automotive to get the facts on my vehicle which deliberately tried to take advance of me (female)...in order to gain sales. I had to end up call Duke Automotive to get the facts on my vehicle which ended up saving me $150. I brought my 2010 terrain in with horrible engine problems which amazes me in itself, because I just purchased this vehicle 7 months ago. I traded in a 2002 mazda tribute with no issues what so ever. I feel like I've purchased a lemon! In addition to that frustration, i received horrible service from Adam. He is Not trustworthy; I would caution all females to make sure you bring a knowledgeable Mechanic with u if you deal with him as a service advisor. On the flip side and after all the hassle, my vehicle still has engine knocking but nothing like before. Therefore, I'm thankful for the work that was done on my vehicle. Mike the service manager, along with the ladies in the office were polite and professional. More

My overall experience was appalling to say the least. It seemed as if the majority of the staff, put forth minimal effort to try and help me. I would call the sales representatives and ask questions, then b seemed as if the majority of the staff, put forth minimal effort to try and help me. I would call the sales representatives and ask questions, then be told I'd be called back in 5 minutes (Never received a phone call back). Had to pull teeth to get anywhere with these people. So dissatisfied I had to drive 520 miles (roundtrip) to MD to get the car I wanted. S (C)henelle Nimo- Sales Representative, her service was poor, she would delay and keep delaying. Mr. Terry Wilson- Sales Manager, mirrors Shenelle. Erica- Was the only sales representative to try and help, she tried to work with me and was trying to do everything she could to help. More

Dropped car off for oil change and had an appointment for 815. Went to service department at 5 and car was not ready! Last time I took it in for an oil change they only added 3 quarts when it calls for 5! Se 815. Went to service department at 5 and car was not ready! Last time I took it in for an oil change they only added 3 quarts when it calls for 5! Service department sucks! Then they charged me for a tire rotation. Said there was nothing that could be done then offered me a free wash at another time! More

I have used Greenbrier GMC service for many years. The service I have received has always been top notch. The service writers and mechanics have always made it clear that they are interested both in the service I have received has always been top notch. The service writers and mechanics have always made it clear that they are interested both in the services they supply as well as saving me MONEY. I am not the type to dive into any agreement quickly or without "doing my homework". It has been proven to me time and time again that the allmighty dollar is not the main concern at Greenbrier, much unlike most dealerships I've used in the past. The advice given has been thoughtful and helpful. I can't count the number of times they have beaten the prices of a competitor or flat out saved me from taking bad advice (given by another local dealership I won't mention) and having unnecessary work done to my vehicle. Myself, my wife, my daughter and my mother will never use anyone else in the Hampton Roads area. More