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Southern Acura Newport News - Service Center

Newport News, VA

4.8
778 Reviews
Call Service Center (757) 886-7074

778 Reviews of Southern Acura Newport News - Service Center

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February 12, 2024

Came in for an oil change left out with a transmission service 500 dollars later... Kevin was friendly , attentive and kept me informed through out the process. Car was finished in a timely manner rated S More

by jamille.lowther
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Feb 13, 2024 -

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

February 11, 2024

Excellent service World class service. Easy to talk to and no pressure Will come.back Thanks More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 11, 2024

Overall, the experience was great start to finish. Everyone was courteous kind. The facilities were clean. My car was cleaned. I will be back again soon. More

by CARL24
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 10, 2024

Berna is so nice and helpful. I hope to keep her as my service advisor More

by LILYANDLILA
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 10, 2024

I'm treated like family. They go out of their way to help you. I'll be back More

by McDHig
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 10, 2024

Timely, knowledgeable, courteous. My husband was impressed by the frequent updates. He felt everyone did an excellent job. More

by cathrynradford
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

Berna went above and beyond. Couldn't recommend her more! She is very customer focused ! More

by barbaramcgee97
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 09, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 09, 2024

Excellent Well cared for. Prompt service. Friendly and professional On time with service Clean front seat More

by Norfolkter
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 08, 2024

Perfect will Be returning Mr Lugo was excellent and explained everything to us and helped complete our transaction More

by Cmforster21
Recommend Dealer
Yes
Employees Worked With
Excellent customer service and explanation of my cars issues
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Feb 08, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 08, 2024

Awesome as always They got us in quickly, stayed in communication and finished with our car in only a couple of hours. More

by rooster117
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 09, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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