Southern Acura Newport News - Service Center

Newport News Acura Upon arriving I was greeted with a friendly smile. I arrived for an oil change and JB took the time to explain everything and went line for line to ex Upon arriving I was greeted with a friendly smile. I arrived for an oil change and JB took the time to explain everything and went line for line to explain the detail of my service. While waiting I treated myself to the free Starbucks, WiFi and tv. After about an hour, my suv was completed and was washed as well. What a way to start the weekend!! Thanks!! More

Great customer service Great service. Advised me of needed items. Didn't even know my wipers were bad until they showed me. Thanks for the great service and advice Timely Great service. Advised me of needed items. Didn't even know my wipers were bad until they showed me. Thanks for the great service and advice Timely and courteous. Thanks Sean and team More

Excellent Customer Service My service representative had made it a memorable experience! He set the standard for customer care. Attention to detail was key in 5 star rating. My service representative had made it a memorable experience! He set the standard for customer care. Attention to detail was key in 5 star rating. More

COURTEOUS PROFESSIONAL TOP NOTCH I had the pleasure of working with Devin Sheldon when I purchased my 2016 Acura MDX. I had the best experience and even brought my dad the next month I had the pleasure of working with Devin Sheldon when I purchased my 2016 Acura MDX. I had the best experience and even brought my dad the next month to see Devin and my dad purchased a 2017 Acura RDX. Sean is my service adviser and he always gives me great service with a smile. I am glad to be a part of the Hall Acura family. Best customer service ever from both of these gentlemen. More

Work of excellence This dealership is the only one that I allow to work on my vehicles. The staff is extremely professional and knowledgeable. I would highly recommend t This dealership is the only one that I allow to work on my vehicles. The staff is extremely professional and knowledgeable. I would highly recommend there services, or if you are in the market for a new vehicle, the sales staff is another area where this dealership shines. More

Everyones extremely knowledgeable and very pleasant. Routine service, purchased my RDX from this location two years ago, I appreciate the fact that dealer is very close to my home as well as the wonderfu Routine service, purchased my RDX from this location two years ago, I appreciate the fact that dealer is very close to my home as well as the wonderful experience I've had each and every time I've come into the building, More

Great experiences Trust suggested diagnoses. Ive asked to see issues and was walked straight to vechicle. I have had nothing but great experiences. I get treated as a Trust suggested diagnoses. Ive asked to see issues and was walked straight to vechicle. I have had nothing but great experiences. I get treated as a person not just a vehicle or sale. More

Great Wonderful service. I would recommend this service again. It was effective to and everything was explained in detail. This service was great. I would r Wonderful service. I would recommend this service again. It was effective to and everything was explained in detail. This service was great. I would return. More

As usual, excellent service Routine maintenance visit. JB always makes me feel like a priority. He looks out for me and my vehicle. We own 2 Acuras and the level of service he pr Routine maintenance visit. JB always makes me feel like a priority. He looks out for me and my vehicle. We own 2 Acuras and the level of service he provides will be the reason we look to buy another in the future. More

Always a excellent service. Wanted to write a review to thank the service team and especially James aka...JB. He is always so helpful and thoughtful. Always making sure that i am Wanted to write a review to thank the service team and especially James aka...JB. He is always so helpful and thoughtful. Always making sure that i am pleased. Lets just say customer satisfaction and care is a priority at Hall Acura Newport News. I am so thankful for those guys and I'm glad to be apart of the Hall Acura family. More