Southern Acura Newport News - Service Center

Kevin was very pleasant toe and kept me informed about my vehicle's status in the service bay. vehicle's status in the service bay. More

Experienced, knowledgeable and customer centered staff 15-year customer who purchased two Acura vehicles at the dealership. The personal service keeps me coming back! Well done Kevin and team! 15-year customer who purchased two Acura vehicles at the dealership. The personal service keeps me coming back! Well done Kevin and team! More

Always treated like family. Cisco was professional, courteous and respectful. I also thank Joe for helping me to schedule my service. Cisco was professional, courteous and respectful. I also thank Joe for helping me to schedule my service. More

I’ve been bringing my TSX here for service since I relocated to Newport News a couple of years ago. I am happy to say that I have had very pleasant experiences with both the Service and Parts departme relocated to Newport News a couple of years ago. I am happy to say that I have had very pleasant experiences with both the Service and Parts departments. I’m driving my fifth Acura and I am almost certain to buy a sixth. Thanks! More

Harassment - I don't own an Acura - you have me mixed up with someone else and still have not fixed the issue. with someone else and still have not fixed the issue. More

Excellent customer service. .... ...professional, timely, warm welcome upon entering the service department... .... pleasant atmosphere, showed genuine concern for me as a custom .... ...professional, timely, warm welcome upon entering the service department... .... pleasant atmosphere, showed genuine concern for me as a customer.... More

Fantastic, professional services rendered Staff was helpful, accommodating, experienced & services were rendered as promised. The requested services met my expectations & I will continue to come to thi helpful, accommodating, experienced & services were rendered as promised. The requested services met my expectations & I will continue to come to this dealership. Thank you More

I was early for my appointment and they still attended to me as soon as I got there. Staff was pleasant and very eager to help. me as soon as I got there. Staff was pleasant and very eager to help. More

My 2020 Acura ILX told me it was due a B1 service. I called Southern Acura and was able to get a service appointment on the date and time I requested. I waited in the lobby until completion of the s I called Southern Acura and was able to get a service appointment on the date and time I requested. I waited in the lobby until completion of the service. I was given progress checks and advised of additional services needed based on dealer checks (front wheel alignment and transmission fluid replacement). My wait was very comfortable weather-wise. The staff was very informative and efficient. More