Southern Acura Newport News

This establishment was very well kept, they practiced social distancing, and the employees were very nice, knowledgeable and friendly. Catherine and Kat answered all my questions and informed me about ot social distancing, and the employees were very nice, knowledgeable and friendly. Catherine and Kat answered all my questions and informed me about other cars I may also be interested in. More

We received excellent service from Catherine Gordon and everyone else at Hall Acura!!! Catherine ensured that our needs and wants were addressed! PLEASE go see them for your vehicle needs!!! everyone else at Hall Acura!!! Catherine ensured that our needs and wants were addressed! PLEASE go see them for your vehicle needs!!! More

Accommodated our schedule and concern about safety issues during virus quarantine. Polite and courteous employees who got back to us in a timely manner and provided information about vehicle we were interest during virus quarantine. Polite and courteous employees who got back to us in a timely manner and provided information about vehicle we were interested in before we arrived. More

Mr. Darnell was a very polite & wonderful man that really help me out a lot & help me get my car & I'm very thankful. I will refer people to him help me out a lot & help me get my car & I'm very thankful. I will refer people to him More

New Car Sale Catherine was friendly and informative during the sale and introduction to my 2020 Acura TLX! I am satisfied with my experience at Hall Acura Newport Catherine was friendly and informative during the sale and introduction to my 2020 Acura TLX! I am satisfied with my experience at Hall Acura Newport News. LV More

Marc was very knowledgable, courteous, professional, and patient. I highly recommend him and Hall Acura. I will also refer my friends and family and anyone I know in the market for a vehicle. I absolutely l patient. I highly recommend him and Hall Acura. I will also refer my friends and family and anyone I know in the market for a vehicle. I absolutely love my Acura. More

Darrius Young...RUDE...Sales Manager? Really? I was being assisted by Devin with a 2020 TL. Darrius stood outside the window giving hand gesture's to Devin Sheldon because he wanted us to move the I was being assisted by Devin with a 2020 TL. Darrius stood outside the window giving hand gesture's to Devin Sheldon because he wanted us to move the car. Devin told him to give him a minute...I guess we didn't move quick enough because a few seconds later he was tapping on the drivers side window where I was sitting. I rolled the window down to let him know "Devin trying to show me something" Darrius responds, "I need this vehicle moved" He was very passive aggressive in his actions... He was trying to act like he was directing me to the spot where he preferred for me to park. I was pretty turned off at that point. Devin tried to turn it around; but my mind was made up at that point. Darrius Young's poor customer approach put a really bad taste in my mouth. I felt bad for Devin Sheldon because he was doing an excellent job showing me the vehicle. More

Outstanding Customer Service I have been a member of the Hall family for several years, but my dealership is Hall Honda in Virginia Beach (I live in Newport News). I called Hall A I have been a member of the Hall family for several years, but my dealership is Hall Honda in Virginia Beach (I live in Newport News). I called Hall Acura and spoke with Mr. Fleming asking about Hall Acura maintenance personnel servicing a Honda. He assured me that the maintenance team was experienced in servicing not only Acura engines, but Honda engines as well. I brought my car to Hall Acura to be looked at. Mr. Fleming was professional and knowledgeable on the phone as well as courteous in person. He inspires trust. As a woman, I never felt that I was being patronized. I now have an alternate dealership that I trust to take my vehicle to for service. GREAT TEAM! More

Great experience buying an Acura RDX at Hall Acura. Devin Sheldon was awesome to work with. Thanks for the no pressure atmosphere during our multiple visits during the year long search. Sheldon was awesome to work with. Thanks for the no pressure atmosphere during our multiple visits during the year long search. More

A pleasure all around I highly recommend Devin at this dealership. Terry and Regal were responsive and went a little further to make sure we were satisfied. We were shoppin I highly recommend Devin at this dealership. Terry and Regal were responsive and went a little further to make sure we were satisfied. We were shopping to replace our CRV and were extremely satisfied with the 2018 Mazda CX-5 Grand Touring that we purchased fro this dealership. There was an issue with the owners manual and it was resolved within a couple days. I really didn't expect such great service after we already had purchased the vehicle. We probably add an additional review after our first service. More