Southern Acura Newport News

Great Dealership, glad we stopped in My wife and I were debating what we were going to do with my car and when we would upgrade it since our family is growing. We had to stop into Hall Ac My wife and I were debating what we were going to do with my car and when we would upgrade it since our family is growing. We had to stop into Hall Acura because my wife's alternator died in her RDX (Hall replaced it 100% under warranty and incredibly fast). We were just looking around and we felt absolutely no pressure from the dealership to buy or even look at other cars. They let us know if there was anything we were interested in then they would be glad to show us them. After test driving a vehicle I decided to just see what they were willing to do. Once again the process was incredibly easy, they worked with me and gave me exactly what I wanted (and was willing to do) to trade my vehicle in for the one I currently have. It was probably one of the easiest and smoothest purchases I have ever done. There was 1 issue with the vehicle that I noticed after a week so they told me to drop it off and they would take a look at it. Within 1 hour they had diagnosed it, found the related service bulletin and fixed it to Acura spec. More

Professional Customer Service Hello my name is Dale. I appreciate Mrs. Catherine Gordon for taking the time to show me a vehicle that I was interesting in. Even though we did not m Hello my name is Dale. I appreciate Mrs. Catherine Gordon for taking the time to show me a vehicle that I was interesting in. Even though we did not make the sale, I appreciate the kindness and positive attitude that Mrs. Gordon and Staff presented to me. I recommend Acura of Newport News sales and services, to anyone that is looking into purchasing a "New or Used vehicle. Thank you once again!!! More

Devin is excellent salesman for Fanny and George. He told us about all about the new technology! Devin has good patience and is knowledgeable! Showed us even the small details! us about all about the new technology! Devin has good patience and is knowledgeable! Showed us even the small details! More

Devin makes car buying easy...Highly recommend him and the dealership.Devin reviewed and explained all the features of our new RDX A- SPEC and we couldn’t be more pleased.Thanks again to all of the staff the dealership.Devin reviewed and explained all the features of our new RDX A- SPEC and we couldn’t be more pleased.Thanks again to all of the staff at Hall. More

Helpful and great atmosphere Devin was a great salesman and explained every part of the process. Very willing to work with you on the price of the vehicle. Knowledgeable about the Devin was a great salesman and explained every part of the process. Very willing to work with you on the price of the vehicle. Knowledgeable about the truck he helped me purchase! More

Excellent vehicle service and customer service! I purchased a pre-owned Acura ILX from another establishment and decided to bring it to Hall Acura to have them look at an intermittent problem that I I purchased a pre-owned Acura ILX from another establishment and decided to bring it to Hall Acura to have them look at an intermittent problem that I was having with the LKAS camera behind windshield. Not only were they able to get the camera replaced and calibrated perfectly, I had also asked Mr. Fleming if he could order and install the Acura remote start system (a system that I completely recommend) and perform a few other maintenance tasks. Mr. Fleming took care of all of these items and everything is working great! He even let me borrow a loner vehicle while the repairs were being made. That vehicle was much appreciated but I accidentally left a few items inside of it when it was returned. After a quick call (message left with Ms. Aguiree), Mr. Fleming contacted me later in the morning informing me that he had retrieved my items before the vehicle was loaned out again. Later that day I stopped by to pick them up. It is not easy these days to find a dealership / service center that is trustworthy, performs the work as promised, goes the extra mile, and has excellent customer service. I am highly impressed with how they do business and fully recommend them. More

Disappointing So disappointed to hear my salesman Sheldon Watson has left the dealership. Over the years there’s been many changes some good, some bad. However this So disappointed to hear my salesman Sheldon Watson has left the dealership. Over the years there’s been many changes some good, some bad. However this was difficult because Sheldon went overboard to help my husband and I at anytime even if he was busy, wouldn’t want anyone else but him for my next vehicle. I will miss him and his customer service. More

Acura RDX Devin was super knowledgeable and helpful. This car had everything on my checklist AND came in the color I wanted. We got a good deal and are very hap Devin was super knowledgeable and helpful. This car had everything on my checklist AND came in the color I wanted. We got a good deal and are very happy! More

A stress free and pleasant experience. Purchasing a new vehicle is not an experience most people look forward to and my wife and I were no exception; however, Devin, Chris and the gang at H Purchasing a new vehicle is not an experience most people look forward to and my wife and I were no exception; however, Devin, Chris and the gang at Hall Acura Newport News actually made things fun. We had a good experience and got a great vehicle for a fair price. More

Great Service by Devin Shelton We went to the Acura dealership on Jefferson Ave in Newport News just looking but not in a rush. Devin approaches us and we said we were just looking We went to the Acura dealership on Jefferson Ave in Newport News just looking but not in a rush. Devin approaches us and we said we were just looking because we knew what we wanted to pay and didn’t think Acura would work with us. Well long story short we got what we wanted with the price we wanted. Devin went to bat for us and made it happen. His customer service was amazing and such a down to earth guy. We are glad he is the one that approached us. Ask for Devin Shelton y’all. Thanks Devin More