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Southern Acura Newport News

Newport News, VA

4.8
993 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 993 reviews

April 20, 2021

This was my first experience with Hall Acura and I owe it to their first-class staff for making the purchase of my Acura TLX such a seamless and enjoyable experience. And although it was truly a team effort More

by james.banks.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
Apr 21, 2021 -

Southern Acura Newport News responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 16, 2021

Seven Sheldon was the best. Took care of us and gave us the red carpet. Great experience for us. We love the MDX and got a great deal! More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Apr 17, 2021 -

Southern Acura Newport News responded

Hi Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Newport News! We hope you continue to choose us for all your automotive needs! Take care!

April 10, 2021

This second Acura we have purchased in last 20 months. Devin got me just what we wanted.. I will certainly recommend Devin and this dealer ship. More

by John.obriant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Apr 12, 2021 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 09, 2021

Devin was a pleasure to work with. He found the car I wanted and made sure the deal went smooth. I’ll give them more business in the future. More

by Mgibson444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Catherine Gordon
Apr 10, 2021 -

Southern Acura Newport News responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2021

Great place to go to... kelsey hopkins was great representative 10/10.i would definitle come back again whenever i need something done with no problem More

by Molerio.tito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hopkins
Apr 08, 2021 -

Southern Acura Newport News responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 04, 2021

My sales consultant was very friendly and knowledgeable. He answered all of the questions I had and made it a very easy process in purchasing my new vehicle. More

by Desdcarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
Apr 04, 2021 -

Southern Acura Newport News responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 18, 2021

Devin Sheldon from Hall Acura in Newport News sold us our RDX. Devin has a great knowledge and made our choices very easy. We had already went to 6 different dealerships and looked at most of the SUV that fi More

by wlugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer, Darrius Young
Mar 19, 2021 -

Southern Acura Newport News responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

March 13, 2021

Devin, the Sales rep was very professional. He was knowlegable about the Acuras sold at Halls as evidenced during the test drive. He did a Great job! Chris M. Did a great job in providing various More

by Guy M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
Mar 15, 2021 -

Southern Acura Newport News responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 11, 2021

AVOID at all cost!!! They do not stand by their product (brand new 55k MDX) and have the worst customer service I have ever experienced. If you want to buy an expensive piece of junk and be treated like g More

by Hall Acura sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Whitney, Joseph Festa, Marc Darnell
Mar 12, 2021 -

Southern Acura Newport News responded

Thank you for your feedback, Timothy. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with store management and the manufacturer regarding your concerns; if we may be of further assistance, please reach out to our General Sales Manager, Joseph Festa, at 757-886-7060. Thank you.

March 01, 2021

Devin did an excellent job in assisting us with our new Acura RDX. He was patient and gracious while we were making our decision and extremely helpful. More

by Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in business office, Devin Sheldon
Mar 02, 2021 -

Southern Acura Newport News responded

Anderson, thank you for your support! We're happy Devin could help. Please don't hesitate to reach out if there's anything additional we can do for you.

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