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Southern Acura Newport News

Newport News, VA

4.8
935 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 935 reviews

March 11, 2021

AVOID at all cost!!! They do not stand by their product (brand new 55k MDX) and have the worst customer service I have ever experienced. If you want to buy an expensive piece of junk and be treated like g More

by Hall Acura sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Whitney, Joseph Festa, Marc Darnell
Mar 12, 2021 -

Southern Acura Newport News responded

Thank you for your feedback, Timothy. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with store management and the manufacturer regarding your concerns; if we may be of further assistance, please reach out to our General Sales Manager, Joseph Festa, at 757-886-7060. Thank you.

March 01, 2021

Devin did an excellent job in assisting us with our new Acura RDX. He was patient and gracious while we were making our decision and extremely helpful. More

by Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in business office, Devin Sheldon
Mar 02, 2021 -

Southern Acura Newport News responded

Anderson, thank you for your support! We're happy Devin could help. Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2021

Mr. Keith and Mr. Sheldon was excellent and patient. I am so so happy with my purchase and I will continue service with Hall Auto. More

by Jasminewertz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Keith Duncan, Chris Meyer
Feb 04, 2021 -

Southern Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

January 26, 2021

Devin was super helpful with the purchase of our 2021 RDX. He was available for any questions I had, and was very friendly and professional through the whole process! More

by mpclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jan 28, 2021 -

Southern Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2021

Another great experience at Hall Acura! Devin, as he has done in the past, ensured I received a great deal on the vehicle I wanted. Strongly recommend visiting Devin for your automotive needs. More

by Jbcooker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
Jan 26, 2021 -

Southern Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Acura Newport News!

January 22, 2021

I recommend five stars for Devin Sheldon. He was very helpful throughout the entire process. He took the time to explain the layout of car and how it was rated. He was helpful with pointing out important More

by LMeadows71@c o x.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jan 24, 2021 -

Southern Acura Newport News responded

Hello, thank you for your kind review; we are happy to pass along your comments to Devin here at Hall Acura Newport News! Safe travels!

January 20, 2021

Purchased my very first Acura today from Hall Acura of Newport News! I’m absolutely in love with my car!!! The overall experience was fantastic and customer service is definitely top tier at this location More

by MorganM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jan 21, 2021 -

Southern Acura Newport News responded

Hi, congratulations on your new vehicle! Thank you for your positive review. We're glad to hear that you found our team here at Hall Acura Newport News so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 27, 2020

The only dealership we have used for 25 years. They have always taken excellent care of us. We highly recommend Hall Acura for new car purchases and ongoing service. More

by Fiferdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Jerry Allen, Brett Whitney, Kelsey Hopkins, Michael Komives
Dec 29, 2020 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much again for choosing Hall Acura Newport News as your first choice for service! We hope to be of service to you again! Take care!

November 29, 2020

Absolute pleasure. Made the process of purchasing a car as painless and stress free as possible. They worked hard to give us the best deal possible and exceeded our expectations. More

by danielkim629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Nov 30, 2020 -

Southern Acura Newport News responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 22, 2020

Mr. Devin Sheldon was extremely nice, respectful, and charismatic. Didn't make me feel rushed at all and made me feel welcomed at Hall Acura. Told me I was part of the family, now. Quick and painless pro More

by Deanna Haynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Catherine Gordon, Melanie Davis
Nov 24, 2020 -

Southern Acura Newport News responded

Hi Deanna, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions, we will be more than happy to assist you! We hope to be of service to you again! Take care!

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