Southern Acura Newport News

Burned Me! I bought a Certified Acura from Hall Acura in Mewport News, VA. Later I went to sell it and found out the car has been cut up and welded back togethe I bought a Certified Acura from Hall Acura in Mewport News, VA. Later I went to sell it and found out the car has been cut up and welded back together . This makes the car ineligible to certify. I contacted Acura in Japan to let them know how I was deceived. Acura has to put this car through different checklists and inspections to certify. Rigorously thorough inspection of the fit and finish need to be viewed as well as having a 182 point inspection. This never happened. My rear quarter panel was cut out and replaced. In replacing this part the quarter panel had to be welded to the rocker panel again ( this disqualifies the car being certified ) and the pinch rail had to be welded again to the frame. ( disqualifying the car for certification ) also, this takes the structural integrity away from the car. I have taken the car to 3 facilities and they told me when they saw the at seats that they wouldn't recommend putting my kids or anyone else in the back seat. If you are hot on that side it will just crumble. Thank god I haven't been in a wreck before now. You here about lawsuits on big car companies that chair them down. I also contacted 14 Acura dealerships through the United States and they have all said, they wouldn't and couldn't certify this car. In doing research, I found out out what it takes to certify a car. The car can't have any aftermarket welding, more then 3 panels sprayed, structural damage and many more. The ones I mentioned are what my car has. The person or persons that labeled this car certified just checked boxes and didn't go through the right process. Very unethical. I have spent countless phone calls and emails with Kris Bradshaw, the GM of Hall Acura and George Ransom Regional GM and they could care less. They just talk and talk to cover up there wrong doing. They burn customers and give no support or customer service. They just want your money and cut the relationship off there. Every time in the past I have dealt with Hall there has always been a problem. In consumer reports website there is a great article stating, how it's a huge epidemic that a lot of certified cars out there aren't really certified. I bought a certified car with a peace of mind, I don't have that peace of mind anymore. Please be careful and stay away from Hall Acura. Don't be a victim. Kris Bradshaw is a talker and very slick like the rest of them. He and Mr. Ransom are alike and need social skills. More

Fantastic experience! I just traded my 2003 RSX for a 2016 IXL and had the smoothest car sales experience ever. I have been getting the old car serviced at Hall in Newport I just traded my 2003 RSX for a 2016 IXL and had the smoothest car sales experience ever. I have been getting the old car serviced at Hall in Newport News for 13 years and wanted to keep that relationship. William Rogers has been assisting me with service and making sure that I understood what was best, what was needed or recommended to keep the RSX running well. Daryl Hoe had been sending emails for the last 3 years or so keeping me up to date about Acura deals. Finally after 289376 miles of mine on that car, I got another Acura. Daryl was courteous and thorough. He was very patient with me as he explained the Tech package and answered my questions about it. He has already been following up to make sure I am enjoying my new car. I highly recommend Hall dealership, Daryl Hoe with sales and William Rogers with the service team. More

Devin Sheldon & Company - New car, great deal! As a family of three, we were looking to buy a mid-sized car for transportation. So we entered Hall Acura Newport News looking at the 2016 Acura ILX, As a family of three, we were looking to buy a mid-sized car for transportation. So we entered Hall Acura Newport News looking at the 2016 Acura ILX, and that's when Devin Sheldon stepped in. He helped my family and I by walking us through all the available cars at the Newport News dealership, and specifically showing us the 2016 ILX and all of its features in the A-Spec, Premium, and Tech packages. My family and I were adamant on purchasing the Tech Package because of the leather interior, and built-in GPS. Devin assured us that he would find us the right ILX, and he was not wrong. My mother loved a Catalina Blue Pearl colored ILX with the A-SPEC package installed, but we were aiming for one with the Tech package. Devin was helpful in showing us a Crystal Black Pearl colored ILX, but we weren't sold on the color of the exterior or the interior. From there, Devin worked hard to meet our demands of a built-in GPS (Tech Package) 2016 ILX in a rare Catalina Blue Pearl color. My family and I were deeply impressed by both Devin's professionalism and zealousness to meet our needs and desires in the ILX, and when he found an Acura ILX that we were looking for in Virginia Beach. He had the car shipped to us after we put a down payment of $1500, and we are now proud owners of a 2016 Catalina Blue Pearl Acura ILX! We appreciate and love Devin and his team at Hall Acura Newport News and we would highly recommend him and his team to anyone looking to purchase a new car! More

Andrew McMillan & Team Went to look at a used car on the lot. Andrew McMillan came out to see if I need assistance. Since I had done my homework, I liked the car I saw but Went to look at a used car on the lot. Andrew McMillan came out to see if I need assistance. Since I had done my homework, I liked the car I saw but had other options that were newer and a bit cheaper. After talking with Andrew, he provided me a tag so I could test drive the car with my own mechanic. After I returned and was satisfied with the car, we began discussing terms. The bottom line is that I did not even go to see the other cars, Andrew (and team) were very reasonable & accommodating. The deal was closed! The entire process of purchasing the car went very smoothly and without issues. Andrew was very proactive and called several times to follow-up to make sure I was satisfied with everything. I was, I am! THANKS! More

Hall Acura NN - Great Experience! I worked with Devin Sheldon to purchase my new TLX. As a previous TL owner the technology changed quite a bit. Devin was very knowledgeable and expl I worked with Devin Sheldon to purchase my new TLX. As a previous TL owner the technology changed quite a bit. Devin was very knowledgeable and explained the changes in detail, on more than one occassion. Devin reached out after the sale to make sure I was enjoying my new car and to see if there were any follow up questions. The entire Hall Acura Team is pleasant and always available to assist with inquiries. More

Purchasing a Certified Acura TLX w/Tech Pack Daryl Hoe was my salesman and I was very impressed at how professional, knowledgeable and friendly he was which made my purchasing the TLX a very ple Daryl Hoe was my salesman and I was very impressed at how professional, knowledgeable and friendly he was which made my purchasing the TLX a very pleasant experience. He explained all the features of the car and made me feel comfortable that if I did have any questions later to call him. I would definitely recommend him to my friends. Since the vehicle was a used Certified vehicle I was also fortunate to work with David Gosselin. He too was very knowledgeable and a pleasure to work with. Both Daryl and David helped make this purchase a less stressful experience. More

Matthew Dubois of hall Acura My experience was no less then perfect. Matthew helped me every step of the way with purchasing a new vehicle. I recommend everyone stop into Hall Acu My experience was no less then perfect. Matthew helped me every step of the way with purchasing a new vehicle. I recommend everyone stop into Hall Acura . More

A very good experience during my RDX car buy I drove 60 miles to get here instead of visiting Crown of Acura which is my local dealer because of the availability of vehicle I want. Compared to ot I drove 60 miles to get here instead of visiting Crown of Acura which is my local dealer because of the availability of vehicle I want. Compared to other past vehicle buys, this is the most pleasant one. After the deal is done, I figured out they are far better than my local dealer in terms of price, politeness, processing, and facility. No regret. Definitely recommend and will come back for next car buy or service. More

Always prompt and fixed the first time Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notc Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notch and always gets it fixed quickly and no questions asked. More