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Southern 441 Nissan
Royal Palm Beach, FL
842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 842 reviews
October 31, 2024
Steven was really nice to work with. We were just starting our truck buying journey and I was asking for the stars! Nonetheless, Steven engaged me and we had good conversations. He made We were just starting our truck buying journey and I was asking for the stars! Nonetheless, Steven engaged me and we had good conversations. He made me a fair offer, but in the end we went with another make. Still I will definitely contact them the next time I'm shopping for a Nissan. More
by BigDaddyScottyK
Employees Worked With
Steven Bass, CHUCK TROSCH, Angelina Tomas
October 04, 2024
Steve is the BEST! He went above and beyond to make sure that we were happy customers 😀 We will definitely return and happy to refer customers to Steve. He went above and beyond to make sure that we were happy customers 😀 We will definitely return and happy to refer customers to Steve. More
by levintraci
Employees Worked With
Steven Bass
October 03, 2024
The product specialist ( Jean Francois Milou ) is very nice kind and patient. He took all his to explain me everything that I wanna know even my stupid questions. And help me got my car nice kind and patient. He took all his to explain me everything that I wanna know even my stupid questions. And help me got my car More
by Josuewallace77
Employees Worked With
Jean-Milou Francios
September 21, 2024
I have been a loyal customer to 441 Nissan Dealership for a couple years now. The reason I keep coming back is because of individuals like Frank who took care of the financial side of things and Jean Milou F a couple years now. The reason I keep coming back is because of individuals like Frank who took care of the financial side of things and Jean Milou Francois who I always appreciate for providing the best car to lease. Thank you so much for always making my experiences so special and memorable. The interactions are so important and they are so genuine and go out of the way to be helpful. Keep up the good work! Much respect and appreciation for your hard work! More
by Nataleetorres16
Employees Worked With
Jean-Milou Francios, Pete Wyman, Frank Dellatto
September 16, 2024
I am thoroughly disappointed with the service and customer commitment at Southern 441 Nissan. We leased a vehicle at this location and were basically disowned once the paperwork was signed. It is n customer commitment at Southern 441 Nissan. We leased a vehicle at this location and were basically disowned once the paperwork was signed. It is now time to return the leased vehicle and Southern 441 Nissan has stopped communicating with us once we informed them that we would not be leasing another Nissan from them. To make matters even more inconvenient, Southern 441 Nissan is refusing to allow us to return the Nissan we leased from them to their location. They instructed us to contact Nissan customer service. We did and were told by Nissan Customer Service to return the vehicle to the dealership that we took possession of the car from. We then called Southern 441 Nissan and were told again that they are not accepting returns of leased vehicles unless we are leasing or purchasing another vehicle from their dealership. We called Nissan again at (800) 778-4211 and were again told that Southern 441 Nissan, as the dealership that leased us the vehicle, is obligated and required to accept the vehicle at lease end. We were further instructed to bring the vehicle to Southern 441 Nissan and to call Nissan at the above number if they physically refuse the vehicle. Yan, the salesperson who leased us the vehicle, called as we were on the phone with Nissan and again refused to accept the vehicle. When told that they were obligated to accept the vehicle, Yan said that "Nissan doesn't know what is going on at the dealership." We took the vehicle to the dealership and dealt with a salesman, (not Yan, he decided to stay away) and the sales manager, and indirectly with the General Manager of the site. After 2 hours and 48 minutes of senseless time wasting and multiple phone calls with Nissan at the national level, Southern 441 Nissan refused to process the lease return they profited on at the time of lease signing. The on-site managers were told to tell us to find another dealership and see if they would take the car and process the return per the owner of the dealership. It is clear, I believe at the direction of Mike Pennachio, that this is a pure business decision because there is no profit to be made on the lease return by the individual dealership. An email response from mpennachio@441nissan.com indicated that they are not making enough money on the deals, have a lack of support from Nissan, and don't want to get involved in lease returns. What about servicing the customer you ask? That is what I asked too. No answer to that. So after nearly 3 hours at the Southern 441 Nissan dealership on Southern Blvd, and countless hours on the telephone with Nissan on the national level, who couldn't believe that we were being treated like this at the place we leased the car from, we found that Greico Nissan in Delray Beach would happily process the lease return. We drove the 40 minutes (26.5 miles) down I95 and pulled into Greico Nissan on South Federal Highway. Filipe Perlaza met us at the door and was a pleasure to deal with. We were in and out in about 15 minutes and were done with this ordeal. He explained that the vehicle would simply be parked in the back parking lot until Nissan came to get it if it was not going to be purchased by the dealership. It was a single sheet of paper, a quick inspection of the vehicle, and we were on our way. Somehow, Southern 441 Nissan was not willing to take any of the 15-minute blocks contained within the nearly 3 hours we were there to complete this one sheet of paper. This is ridiculous and an incredibly poor business practice. I cannot say enough good things about Filipe and how he helped us at Greico Nissan in Delray. He had no connection to this lease but was a pleasure to deal with. Furthermore, he treated us like our time mattered and like we were his customer. He will be getting our Nissan business in the future. I highly recommend everyone contact him for your Nissan needs. More
by godfearingtaxpayer
Employees Worked With
Yan Sholomitskiy
September 15, 2024
I few year's ago I purchased a Nissan for my daughter and had a really bad experience (we were lied to by the manager) Against my better judgement a month ago I gave them a second chance and I purchased a 2 had a really bad experience (we were lied to by the manager) Against my better judgement a month ago I gave them a second chance and I purchased a 2023 Nissan pathfinder the salesman henry and the finance person were really good and a pressure to work with. However a few days after taking the car home i noticed that the intake manifold cover was missing. I contacted the sales man henry and told him it was missing. he said that he was told that that model doesn't come with the cover. I found that strange so I called another Nissan deal in the area and was told this is not true they all come with the cover it protects the top of the engine. Again this is the second time I was lied to by this dealer. all they had to do is replace it but instead lied to get out of replacing it. Overall I would say my experience was ok but I would suggest that you double check everything before you sign the finale papers. Again its sad they lied over a$80.00 cover. More
by acs.rjk764
Employees Worked With
Henry
August 24, 2024
I have to say thank you for helping me out for the customer service Jean Milou give me tiday at Sourhern 441 Nissan I do aappreciate He give the car to drive home today. I really appreciate your busi customer service Jean Milou give me tiday at Sourhern 441 Nissan I do aappreciate He give the car to drive home today. I really appreciate your business and your kindness the professionalism in Jea Milou. More
by Bathelus JOSEPH
Employees Worked With
Alain the General Manager, Jean-Milou Francios, Steven Bass, CHUCK TROSCH, Fiona Jones
August 03, 2024
Jean has been my salesperson for over 14 years and has always been professional and helpful with every car we have leased or bought. I highly recommend Jean Francois always been professional and helpful with every car we have leased or bought. I highly recommend Jean Francois More
by librasolo77
Employees Worked With
Jean-Milou Francios
