Southeastern Honda - Service Center

great fast service Allison took care of us on our recent service visit and as always provided fast professional service. We were able to set an appointment for the day Allison took care of us on our recent service visit and as always provided fast professional service. We were able to set an appointment for the day and time we needed. The car went right in on time and was done very fast . More

Helpful Very willing to explain, and answer any questions I had while down at the service center. And also gave me his own personal feedback which is apprecia Very willing to explain, and answer any questions I had while down at the service center. And also gave me his own personal feedback which is appreciated More

Great Service Representative! Both Cheryl and Alex have helped me get through both my regular services and when I had problems with critters munching on my wiring harness - both go Both Cheryl and Alex have helped me get through both my regular services and when I had problems with critters munching on my wiring harness - both go way beyond what I think Honda expects from them. Thanks for your courtesy & help! More

Great Experience Kristen was awesome with her great customer service even after I forgot to leave my keys. She called me and made arrangements to pick up my keys. Grea Kristen was awesome with her great customer service even after I forgot to leave my keys. She called me and made arrangements to pick up my keys. Great experience overall!! More

Helpful, friendly staff Helpful, courteous staff. Complicated technology issue with phone/car communication that has taken several service calls to get resolved (hopefully r Helpful, courteous staff. Complicated technology issue with phone/car communication that has taken several service calls to get resolved (hopefully resolved). Josh and Tim have really tried hard to get it rectified. Hope the dealership realizes the quality personnel they have in Tim. Wish the shuttle service was a little more efficient. The guys are really nice, but having to go in the opposite direction before getting home not convenient. More

Awesome Customer Service I had a blowout and needed a tire replaced. I had a tire and wheel warranty which I used to get a new tire. I didn't have an appointment but Allison I had a blowout and needed a tire replaced. I had a tire and wheel warranty which I used to get a new tire. I didn't have an appointment but Allison in customer service was really great. I was able to wait while they replaced the tire and reset the computer. More

Scheduled maitanace Very prfessional, friendly and efficientent team. Pleasent experience. Comparing this dealership to others even luxuray cars this tem ins easily. Plea Very prfessional, friendly and efficientent team. Pleasent experience. Comparing this dealership to others even luxuray cars this tem ins easily. Please continue the good customer service culture. More

Good job The woman who helped my fiancé and I was very friendly and even helped me bring my child and her things back out to my car when the service was done. The woman who helped my fiancé and I was very friendly and even helped me bring my child and her things back out to my car when the service was done. I was more than pleased with my experience. More

2019 Type R's first oil change Got me in immediately at my appointment, and respected my car. TPS sensor went off after I left the dealership though, which I found odd, but was la Got me in immediately at my appointment, and respected my car. TPS sensor went off after I left the dealership though, which I found odd, but was late to an appointment so i couldn't turn around. The Type R's tires I'm sure have a specific psi rating, so if the service department automatically sets all cars to 35psi by default, then that should be handled differently, since every car is different. Other than that, I had no issues with (who I believe was Donna, could be wrong) at all, just with the TPS sensor going off when that should not of happened. More

My service visit I entered the service area and see a few folks in Honda shirts on computers, theres 4 of them. In front of me on my left is am empty desk. So I just I entered the service area and see a few folks in Honda shirts on computers, theres 4 of them. In front of me on my left is am empty desk. So I just kinda stand around awkwardly looking around for someone to greet me for maybe 10 mins. Then another Honda person shows up at the front desk, only as soon as he sits down I realize it's not the front desk it's just his desk with just happens to be in the front. now we both make eye contact and I can immediately tell from the look on his face that he's already got something on his mind. "Sir is anybody helping you I'm in the middle of something right now if you don't mind waiting" Finally I get some acknowledgement. now what I fail to mention is that out of the four redshirted employees only three of them actually had customers with them. There was one without a customer but I will say she was looking at her computer so maybe she didn't see me. Anyways moving on so the front desk guy says to me sir you might not want to stand too close to my desk the other Representatives might think that I'm helping you. This made me laugh in my head but I said okay and I kind of took a few steps away from his desk closer to the middle of the doormat. After a few minutes of tapping at his computer he looks behind him and realizes that his fellow employee doesn't quite have a customer so yeah so she can help me which she says yes. from there on it was pretty much my typical experience of getting service I only have to wait about an hour for my car to get serviced I paid with no problems I left with no problems. If I had one suggestion maybe you need a dedicated employee to greet people when they walk in so that people don't just kind of wander in or get choked up at the entrance. I don't fault any of the employees they look like they are all very busy and I know if someone just walked into my office I wouldn't necessarily be able to drop what I'm doing to greet them. More