Southaven Honda

Our experience with Walker and the finance guy was good. However 9 days after buying the odyssey, the check engine light comes on. We were given unclear information about the dealership on a Sunday. I had t However 9 days after buying the odyssey, the check engine light comes on. We were given unclear information about the dealership on a Sunday. I had to leave my van. The sales guy gave me another van to drive but to get the maintenance/shop people to communicate and do absolutely anything in a timely manner is ridiculous . So for this reason specifically I do not recommend Southaven Honda maintenance department. More

Went to get engine management system problem. light checked had to do diagnostics $200. They seen no problem just reset codes. I came back in for my next oil change I had to pay for another dia light checked had to do diagnostics $200. They seen no problem just reset codes. I came back in for my next oil change I had to pay for another diagnostic light was still coming on because I waited too long I had to pay $200 again. they recoded everything again. After going for an oil change and recall for fuel pump replaced, they said I needed Brakes.. $700. I hadn’t heard any noise but since 90,000 mi I figured I would do brakes. 7 visits later my car has several problems. Brakes randomly make noise now my car still has engine management light come on, hadn’t heard any noise before brakes were put in. my car wouldn’t start at Dollar tree had to walk home battery cable loose. No one had been under hood except dealership. The cable to battery was loose I tightened it but it came loose again needs a new cable. When picking up my car I was told engine light was because needed a fuse box $350 dollars but would pay for labor. No one touched battery. I said forget it I would not have anyone touch my car again at this dealership! I was also told that at 100,000 miles the car would need a $2 to $3,000 check. Very, very bad experience. This is my second Odessey. I bought another because of the service and dependability of the van but not anymore. More

Out of the 3X I’ve been there they’ve only did the complementary vacuum once. And that’s only cause I let the guy know that Kelli shouldn’t have to vacuum my car out every time I come. Also, they lose complementary vacuum once. And that’s only cause I let the guy know that Kelli shouldn’t have to vacuum my car out every time I come. Also, they lose people keys. They always try to tell me I have 1 free oil change even though I always tell them I have Honda care warranty plan. An 1 time (the last visit) after telling the lady that, they still tried to charge me for a tire rotation. Had to explain a second time on the same visit. Just very irritating to have to go through the same situation every visit. More

This Honda dealership provided prompt, friendly, and thorough service to get our pilot back up and running. They went out of their way to fix a recall repair that was done incorrectly by another dealers thorough service to get our pilot back up and running. They went out of their way to fix a recall repair that was done incorrectly by another dealership that caused our fuel gauge to be malfunctioning. They also went out of their way to communicate with the other dealership to get our trim panels that were broken by the other facilities technicians replaced. We won’t use any other facility but Honda Southaven for all of our service and purchasing needs. Thank you again! More

Everyone that I encountered, was very nice, attentive and knowledgeable about the operation of the dealership. knowledgeable about the operation of the dealership. More

Needed oil change on-the-go and a tire checked for a slow leak. Service was outstanding. Thank you Southaven Honda. leak. Service was outstanding. Thank you Southaven Honda. More

Horrible customer service . They were rude to me and did not help the situation. The Honda dealership in Jackson has much better service ! I will NEVER return to Southaven Honda They were rude to me and did not help the situation. The Honda dealership in Jackson has much better service ! I will NEVER return to Southaven Honda again. Sincerely , Brittany Howarth More

Very helpful and friendly staff. Return customer and this dealer is very Veteran friendly. Would recommend to others. Return customer and this dealer is very Veteran friendly. Would recommend to others. More

We had such a pleasant experience working with all the folks at Southaven Honda! George Webb was very helpful and made sure I got exactly what I was looking for. The facility was clean, and had a beverage folks at Southaven Honda! George Webb was very helpful and made sure I got exactly what I was looking for. The facility was clean, and had a beverage area that was fully stocked with complimentary water and coffee. I highly recommend Southaven Honda. More

Nice friendly service writer. However they did tell us that the rear brake pads were worn out. I changed them and half the pad was left on the rear. I was not happy for the bad in However they did tell us that the rear brake pads were worn out. I changed them and half the pad was left on the rear. I was not happy for the bad information. More