SouthWest Volkswagen

Chris always takes good care of me and my car. It’s a pleasant environment to wait in and they always keep you updated on your cars progress. It’s a pleasant environment to wait in and they always keep you updated on your cars progress. More

I took my VW in for its 20k mile service appointment. Shelby greeted me on the service drive with a friendly smile. I explained why I was there and what I wanted done. She explained that they would do an Shelby greeted me on the service drive with a friendly smile. I explained why I was there and what I wanted done. She explained that they would do an inspection and go over the cost before any repairs are done. I had a concern regarding my windshield and she said she would have them look at it. They had my vehicle back to the technician very quickly. They were able to get everything done in a timely manner. Southwest Volkswagen service department is amazing. More

Love Southwest Volkswagon and the Service team, especially Chris! He's competent, a great communicator and always able to resolve my issues easily. I now live out of state, but plan my services t especially Chris! He's competent, a great communicator and always able to resolve my issues easily. I now live out of state, but plan my services to coincide with family visit in the North Texas area! More

Great service. Always a pleasure. Outstanding staff and facility. You can count on them for friendly professional service. Always a pleasure. Outstanding staff and facility. You can count on them for friendly professional service. More

SWVW is a fantastic dealership and they are very easy to work with, from my initial purchase to my follow up maintenance, the process has been very professional and managed in a timely fashion. work with, from my initial purchase to my follow up maintenance, the process has been very professional and managed in a timely fashion. More

Find a reputable dealer! They won't just "sell" you a car, they will flat out LIE to sell you a car. When buying, they sweetened the deal with "all your oil changes, windsh They won't just "sell" you a car, they will flat out LIE to sell you a car. When buying, they sweetened the deal with "all your oil changes, windshield wipers, tire rotations are included". Lie! The first two oil changes are included and that's it. An oil change is $89 dollars and no one gives you any prices until you've waisted your time going there. More

Service department is a joke. Dropped of my car for an appointment time at 4pm and told the service department I would need the car back by end of day the following day. Car was looked at the following af appointment time at 4pm and told the service department I would need the car back by end of day the following day. Car was looked at the following afternoon. Service department wouldn't return calls. Stopped into the dealership and was told "we don't know what's wrong but you can take the car home if you need it". Got my car back two days later and the "lead" service advisor wouldn't even look in my direction. The gentleman tasked with driving people home kept trying to make excuses for the service department writer, but understood the dealership had failed. When getting my car back they had run the fuel tank to the point of "Range 0" on the trip computer, while I took it in with a quarter tank. while fixing the problem they managed to take my car out of alignment an didn't bother to fix that as well or even say anything. Upon getting home in my back seat wear torn gloves and fast food wrappers. Bottom line if you like being lied to, and want your car to be a trash can use southwest VW. More

Window was left down on my Volkswagen cc sport at location and caused water damage to the vehicle driver side door panel causing separation of materials, seat wet, floor board front and back were sa location and caused water damage to the vehicle driver side door panel causing separation of materials, seat wet, floor board front and back were saturated. I had to go back 3 times to try and get them correct the issue. When I called for the 3rd time I had to leave a message and no one called me back. Mr. Williams the Service Manager did not ever actually apologize to me but the service rep that helped me apologized several times when I went in. I also asked 3 times to speak with the General Manager and was never given the opportunity. When I dropped my vehicle off it was raining and forecast to rain everyday why would they leave the windows down and how many other customers vehicles received water damaged as well. More