SouthWest Volkswagen

I own my car but brought it in the the dealership to have some wear and tear work fixed. For one, my hood stays up when you open it and the mechanic broke that piece so the hood has no way of supporting itse some wear and tear work fixed. For one, my hood stays up when you open it and the mechanic broke that piece so the hood has no way of supporting itself up anymore. Two, the piece they were supposed to replace wasn’t done right the first time so now I’m back to square one and payed hundreds. Just like throwing money in the garbage. More

Service department is a joke. Dropped of my car for an appointment time at 4pm and told the service department I would need the car back by end of day the following day. Car was looked at the following af appointment time at 4pm and told the service department I would need the car back by end of day the following day. Car was looked at the following afternoon. Service department wouldn't return calls. Stopped into the dealership and was told "we don't know what's wrong but you can take the car home if you need it". Got my car back two days later and the "lead" service advisor wouldn't even look in my direction. The gentleman tasked with driving people home kept trying to make excuses for the service department writer, but understood the dealership had failed. When getting my car back they had run the fuel tank to the point of "Range 0" on the trip computer, while I took it in with a quarter tank. while fixing the problem they managed to take my car out of alignment an didn't bother to fix that as well or even say anything. Upon getting home in my back seat wear torn gloves and fast food wrappers. Bottom line if you like being lied to, and want your car to be a trash can use southwest VW. More

This is the dealership for you if you like:-Setting This is the dealership for you if you like: -Setting $20,000 on fire -Dealing with incompetent, corrupt, indecent, and disreputable pseudo salesmen This is the dealership for you if you like: -Setting $20,000 on fire -Dealing with incompetent, corrupt, indecent, and disreputable pseudo salesmen -Being $20,000 in the hole with a vehicle that won't even start -Having to pay a car note but still needing to borrow a vehicle to get to work -Needing to visit an establishment 10+ times before being helped by a manager -Filing complaints with the DMV Business Regulation Section and Better Business Bureau -Hiring an attorney If any of those things interest you, this is the dealership for you!! This establishment takes no pride in it's sales or service. They will send every pseudo manager to give you the run around when the vehicle you purchased from them two weeks prior is a dud, the owner will always be conveniently MIA if there is ever an issue you need resolved, and after weeks of their side stepping and evasion you might finally get to talk to someone that can make some sort of resolution. However, don't get your hopes up, because it was all for naught and you will realize that no one in management ever planned to help resolve the issue of you being sold a lemon, and they simply could've just told you from the get go that you're simply out of luck and there's nothing they will do when the car you purchased ran for two weeks before breaking down and needing a whole new engine. But wait! They were so generous and offered to replace the engine for the small fee of only $20,000. Sounds like a jam up deal to me. I would pay $40,000 for a vehicle that's only worth half that any day of the week. That is, if anyone in that establishment can rub two brain cells together long enough to even have a complete thought. More

I have had nothing but lies told to me....I will NEVER buy another vehicle from this place....BUYER BE AWARE...sales, service,management they all lie to get your business....I have been trying to get an i buy another vehicle from this place....BUYER BE AWARE...sales, service,management they all lie to get your business....I have been trying to get an issue resolved since Feb or March where I have made MANY calls and even a visit to the dealership and I AM STILL WAITING ON A CALL BACK....next step is to email MR GILCHRIST... More

Window was left down on my Volkswagen cc sport at location and caused water damage to the vehicle driver side door panel causing separation of materials, seat wet, floor board front and back were sa location and caused water damage to the vehicle driver side door panel causing separation of materials, seat wet, floor board front and back were saturated. I had to go back 3 times to try and get them correct the issue. When I called for the 3rd time I had to leave a message and no one called me back. Mr. Williams the Service Manager did not ever actually apologize to me but the service rep that helped me apologized several times when I went in. I also asked 3 times to speak with the General Manager and was never given the opportunity. When I dropped my vehicle off it was raining and forecast to rain everyday why would they leave the windows down and how many other customers vehicles received water damaged as well. More

Fantastic dealership and staff. Manager Dustin Rodgers and salesman Mike Berry worked together to find and get my son the car he wanted. These men are a top notch team. The price and financing were both and salesman Mike Berry worked together to find and get my son the car he wanted. These men are a top notch team. The price and financing were both fair and the process was painless. We walked in the dealership after 2 PM on a Friday and my son drove off in his dream car that same day. This is the best dealership I've dealt with in a long time. And not to leave out the car, the Golf GTI is very impressive. What a Hot Rod! More

Excellent, Great Management Great dealership to do business with and the Manager, Dustin Rodgers, works well with his employees to make sure that the customer is 100 percent sati Great dealership to do business with and the Manager, Dustin Rodgers, works well with his employees to make sure that the customer is 100 percent satisfied and well taken care of. Mike Berry was easy to work with both on the trade and purchase of a new VW Cross Sport.. The manager was able to work with Mike and make things happen. I highly recommend SouthWest Volkswagen and look forward to doing business in the future. A honest reliable dealership. More

Just purchased a used vehicle from Southwest Volkswagen in Weatherford. Extremely satisfied with the entire process. I had a trade-in, which usually only complicates matters, and I drove 90 miles to do bus in Weatherford. Extremely satisfied with the entire process. I had a trade-in, which usually only complicates matters, and I drove 90 miles to do business with them. Marisol Fernandez and Chris Green were awesome! Would definitely do business with them again. More

Volkswagen Atlas 💖💞 I recently bought a Volkswagen Atlas at Southwest Volkswagen in Weatherford, Texas. The salesman, Andy Kimball was very professional & knowledgeable I recently bought a Volkswagen Atlas at Southwest Volkswagen in Weatherford, Texas. The salesman, Andy Kimball was very professional & knowledgeable about the vehicle. He made the process simple & easy for me. Up until the purchase ofvmy new vehicle I have always driven a Chevy, no more. My Atlas is beyond my dream car & if I ever need another car I would highly recommend Southwest Volkswagen & Andy Kimball to everyone. Thank you for a wonderful vehicle. Dee Cantu. More

Friendly and professional Mike was professional and helpful, he took the time to understand what we needed for our decision process. This was a first rate car buying experienc Mike was professional and helpful, he took the time to understand what we needed for our decision process. This was a first rate car buying experience. More