SouthWest Volkswagen

Rachel was very helpful and got me into the perfect car! I couldn’t be more happy with my vehicle. She has been there to answer all my questions I’ve had. I couldn’t be more happy with my vehicle. She has been there to answer all my questions I’ve had. More

SWVW is a fantastic dealership and they are very easy to work with, from my initial purchase to my follow up maintenance, the process has been very professional and managed in a timely fashion. work with, from my initial purchase to my follow up maintenance, the process has been very professional and managed in a timely fashion. More

I had a really great experience working with Rachel. She helped me through the whole process and got me into my dream vehicle. Thank you so much. She helped me through the whole process and got me into my dream vehicle. Thank you so much. More

Find a reputable dealer! They won't just "sell" you a car, they will flat out LIE to sell you a car. When buying, they sweetened the deal with "all your oil changes, windsh They won't just "sell" you a car, they will flat out LIE to sell you a car. When buying, they sweetened the deal with "all your oil changes, windshield wipers, tire rotations are included". Lie! The first two oil changes are included and that's it. An oil change is $89 dollars and no one gives you any prices until you've waisted your time going there. More

I own my car but brought it in the the dealership to have some wear and tear work fixed. For one, my hood stays up when you open it and the mechanic broke that piece so the hood has no way of supporting itse some wear and tear work fixed. For one, my hood stays up when you open it and the mechanic broke that piece so the hood has no way of supporting itself up anymore. Two, the piece they were supposed to replace wasn’t done right the first time so now I’m back to square one and payed hundreds. Just like throwing money in the garbage. More

Service department is a joke. Dropped of my car for an appointment time at 4pm and told the service department I would need the car back by end of day the following day. Car was looked at the following af appointment time at 4pm and told the service department I would need the car back by end of day the following day. Car was looked at the following afternoon. Service department wouldn't return calls. Stopped into the dealership and was told "we don't know what's wrong but you can take the car home if you need it". Got my car back two days later and the "lead" service advisor wouldn't even look in my direction. The gentleman tasked with driving people home kept trying to make excuses for the service department writer, but understood the dealership had failed. When getting my car back they had run the fuel tank to the point of "Range 0" on the trip computer, while I took it in with a quarter tank. while fixing the problem they managed to take my car out of alignment an didn't bother to fix that as well or even say anything. Upon getting home in my back seat wear torn gloves and fast food wrappers. Bottom line if you like being lied to, and want your car to be a trash can use southwest VW. More

This is the dealership for you if you like:-Setting This is the dealership for you if you like: -Setting $20,000 on fire -Dealing with incompetent, corrupt, indecent, and disreputable pseudo salesmen This is the dealership for you if you like: -Setting $20,000 on fire -Dealing with incompetent, corrupt, indecent, and disreputable pseudo salesmen -Being $20,000 in the hole with a vehicle that won't even start -Having to pay a car note but still needing to borrow a vehicle to get to work -Needing to visit an establishment 10+ times before being helped by a manager -Filing complaints with the DMV Business Regulation Section and Better Business Bureau -Hiring an attorney If any of those things interest you, this is the dealership for you!! This establishment takes no pride in it's sales or service. They will send every pseudo manager to give you the run around when the vehicle you purchased from them two weeks prior is a dud, the owner will always be conveniently MIA if there is ever an issue you need resolved, and after weeks of their side stepping and evasion you might finally get to talk to someone that can make some sort of resolution. However, don't get your hopes up, because it was all for naught and you will realize that no one in management ever planned to help resolve the issue of you being sold a lemon, and they simply could've just told you from the get go that you're simply out of luck and there's nothing they will do when the car you purchased ran for two weeks before breaking down and needing a whole new engine. But wait! They were so generous and offered to replace the engine for the small fee of only $20,000. Sounds like a jam up deal to me. I would pay $40,000 for a vehicle that's only worth half that any day of the week. That is, if anyone in that establishment can rub two brain cells together long enough to even have a complete thought. More

I have had nothing but lies told to me....I will NEVER buy another vehicle from this place....BUYER BE AWARE...sales, service,management they all lie to get your business....I have been trying to get an i buy another vehicle from this place....BUYER BE AWARE...sales, service,management they all lie to get your business....I have been trying to get an issue resolved since Feb or March where I have made MANY calls and even a visit to the dealership and I AM STILL WAITING ON A CALL BACK....next step is to email MR GILCHRIST... More