SouthWest Nissan

BILL BELHARRAT HAS ALWAYS LOOKED FOR THE BEST DEAL FOR US. CHARLIE GILCHRIST'S SOUTH WEST NISSAN HAS THE BEST LOANS AROUND AND THEY ARE FAST AND FRIENDLY GET THE FINANCING DONE. NISSAN HAS BEEN OUR CAR US. CHARLIE GILCHRIST'S SOUTH WEST NISSAN HAS THE BEST LOANS AROUND AND THEY ARE FAST AND FRIENDLY GET THE FINANCING DONE. NISSAN HAS BEEN OUR CAR FOR THE PAST 3 YEARS AND WE ARE VERY HAPPY WITH THE SERVICE WE GET WHEN WE COME INTO TO HAVE THE OIL CHANGES AND MAINTENANCE. More

I have never had anyone work so hard to please a I have never had anyone work so hard to please a customer, get back with the customer to be sure they a I have never had anyone work so hard to please a customer, get back with the customer to be sure they are happy,not only once but through out the year. This is the 4th vehicle we have purchased with Kurt as our salesman.He is very interested in knowing what you want and how you want to handle the purchase.Kurt has such a pleasing personality that makes it so easy to be around. He is not pushy which in my opinon is a plus. He gives you time to discuss and makeup your own mind. Sincerely, Gerry and BJ Mohr More

I contacted Mr Norton to buy a Nissan Leaf. We set an appointment for Monday afternoon. Ten minutes before I got there I called Mr. Norton to inform him that I'd be there shortly. He said he'd be waiti appointment for Monday afternoon. Ten minutes before I got there I called Mr. Norton to inform him that I'd be there shortly. He said he'd be waiting for me. Well, as it turned out, I had to wait for him. Nearly 15 minutes. He did however apologize and let me know that this guy showed up who comes at least once a month to look at cars but never buys one. I personally think he could have respectfully passed him off to another associate and indicate that he had an appointment. Regardless, Mr. Norton did have the Nissan Leaf charged up and ready to go, and so off we went. He was nice enough, showed me the features of the car, answered my questions. I asked if we could go to a bumpier road and he directed me to such a place. The test drive was not rushed. When we returned, I informed him that I'd like to talk numbers. I showed him the deal that I printed from Nissan's website and informed him that I'd like that deal. Regarding my trade in, I informed him that I just purchased a new transmission and new tires for my car. I had also upgraded brakes and intake system. there was no body damage whatsoever. Mr Norton offered me the lowest trade in value for a vehicle in poor condition, $500. I told him that was unacceptable and began to leave. The highest trade in value was $1000, so not that far off, but still I just sank $3000 into the car and I informed him of that before hand. To offer me the poor condition trade in value when trying to sell me a car is nearly a sure way to lose the deal. Well, regardless, I told them that if they could do the deal I found online, I'll take $1000 for the trade in. The numbers didn't quite match the deal I had found online so George allowed me to talk to the finance guy, Justin Rogers. He was nice enough and patiently explained everything to my satisfaction. I asked him how much it would cost to return the vehicle at the end of my lease and he said $0 if I'm not over my mileage and didn't have any excess damage. I asked him if there was a fee to buy the car at the end of the lease. He responded $170. I took him at his word and shook his hand. A few days later after reading all the details of my transaction, I found that the fee to purchase was increased to like $365 and the fee to turn in the lease was $300, a bit higher than originally agreed upon Well, I ended up choosing a different color vehicle than the one I test drove. As I drove home, it was apparent that the vehicle was out of alignment. I called Mr. Norton the next day and emailed him twice. I didn't get a response from him. On Thursday as is their custom, he called to see how everything was and of course I confronted him about not calling me back. He apologized and had his service adviser call me immediately. His service adviser informed me that I would have to pay for the alignment and that it wasn't covered under warranty. I was upset, but George was able to correct the issue and make it free. My car was the first car there on Saturday morning at around 6:55am. Assured that they'd get right on it, it ended taking 7 hours of my Saturday to get this alignment done and the car charged up sufficiently to get me home (why don't they have a quick charge system that is supposed to charge the car in 30 minutes?). I wasn't offered a ride home. I wasn't given a rental for the day. It's been a few weeks since then and I've realized that the navigation system isn't worth its weight. It knows where you are in the world, but if there is a specific place you're looking for or an address, it won't find it. Thinking I probably needed an update to the software, I opened up the navigation manual and found a phone number to order an update. I called the number and they informed me that they can help with every Nissan except for the Leaf. Imagine that. The Leaf's instruction manual tells you to call this number. When you do, they tell you that they cannot help you. This is after getting hung up on once. They told me to call the dealer I bought the car from. So I did. Southwest Nissan's service adviser told me that there is probably something wrong with the nav system or the SD card and to come in and have it checked. I informed them that their dealership is nearly 40 miles away and they told me I could go to any dealership. I rolled in to Grubbs Nissan. With only 13 miles left to travel, I figured I'd just let it charge while they looked at it. I walked into their service department and guess what? Only one service adviser is qualified to check in a Leaf for service and... it was his day off. I showed them I was quite upset. The service director sent me home with a Nissan Rogue and said he'll have it checked out (that's what Southwest should have done with my alignment issue). When I showed him it wasn't working properly, he agreed there was a problem. After having his tech look at it later that evening, he called back and said that the system checks out and that they are not sure why it won't find places I'm looking for. So today I get to pick up my car with a system that is still not working. I will have to resort to using my cell phone for guidance. Jeff Davis, the executive manager called me today in response to my negative report on Dealer Rater. I also improved some of my ratings and removed some of my speculations from my initial review. His call confirmed that the dealership is concerned about the customer experience and shows that he will personally do whatever it takes to make the customer happy. Mr. Davis gave me his personal cell phone number and asked me to call him if there is something that He can do to make up for the issues I've had. Mr. Davis assured me that he addressed my issues with his staff to assure that they won't happen again, and reassured me that the mistakes were unintentional. He also informed me that he's escalated the issues to Nissan regarding the Nav. system and the wrong phone number in the manual. Though my experience has improved, and my rating has improved, the experience so far is not one I'd like to repeat. I would however, be willing at this point to allow Mr. Davis the chance to give me a good experience with their dealership in the future. More

I was welcomed by my salesman outside as I pulled up and he indicated where to park my old truck. He patiently listened to my story (as if that really mattered) and made several suggestions on what would f he indicated where to park my old truck. He patiently listened to my story (as if that really mattered) and made several suggestions on what would fit my budget restrictions. You see, I was a new widow, facing a reduced fixed income, yet he was very kind, considerate of my limitations and eventually we found just the car I needed. They were quite fair on the trade-in value of my 16 year old pickup, so I drove home in a 2012 Nissan Versa. BB Belharrat was just the kind of person I needed to deal with. I felt I had been dealt with very fairly and loved the extra services they offer to every new owner, two years of oil changes, etc. I recommend anyone car-shopping to give the Southwest Family of Car Dealers in Weatherford a visit. More

Tom Engel was great to work with, very personable and professional. It was a real enjoyable experience. I also love the Nissan Armada, this being the third one I have owned. professional. It was a real enjoyable experience. I also love the Nissan Armada, this being the third one I have owned. More

The experience with Jay Cousin was great. I went to this dealership looking at the Nissan Altima 2013. (I currently drive a Toyota Camry, last 3 cars were Toyota camry's). I liked the style and look of the dealership looking at the Nissan Altima 2013. (I currently drive a Toyota Camry, last 3 cars were Toyota camry's). I liked the style and look of the Altima, but loved the Maxima,which was not in my price point. Jay was able to get me in a certified preowned maxima with all the bells and whistle, and very low miles for the cost of an Altima, not fully loaded. I can see that I will enjoy this car for years to come. The power and style are great and I finally get into another class of car. Thank you Southwest Nissan and Jay Cousin. Also, his assistant, Tabitha was great in making the appointment to see Jay and following through. I drove by several Nissian dealers to do business with Southwest Nissan and Jay Cousin. Thank you Angela More

Bill Belharrat (BB) was very patient in explaining the differences in the Altima and Maxima I was interested in. He suggested ways I could get all the options I wanted without paying for those that weren differences in the Altima and Maxima I was interested in. He suggested ways I could get all the options I wanted without paying for those that weren't important to me. Justin Rogers explained the pricing so that I was confident I was getting a good deal. More

This is our second frontier purchase and had a great experience before so wanted to come back. Kurt was extremely knowledgable and helpful in ever way. experience before so wanted to come back. Kurt was extremely knowledgable and helpful in ever way. More

It was a good car buying experience. This was the third vehicle purchased from the dealership. I had done my homework, knew what I wanted, they realized that which was appreciated. No sales gimmics were vehicle purchased from the dealership. I had done my homework, knew what I wanted, they realized that which was appreciated. No sales gimmics were used....such as nitrogen filled tires, or special fabric protection, added on. More

My experience at Southwest Nissan of Weatherford was exceptional. As a single woman, buying a new car is always a hassle. George Norton treated me with respect from the very beginning. He was not the exceptional. As a single woman, buying a new car is always a hassle. George Norton treated me with respect from the very beginning. He was not the typical "pushy", "sneaky" car salesman I have come across in the past. Mr. Norton was polite and made me very comfortable during the process. He was very honest and was not about wasting his nor my time trying to give me the run-around. Mr. Rogers in finance was very accommodating and made the paperwork a pleasure. I would (and already have) highly recommended Southwest Nissan to family and friends. I could not have asked for a more pleasurable and stress-free experience. More