SouthWest Nissan

Will be a Returning customer Hate the new cars process, but Bryan Farmers and Southwest Nissan made the experience quick, easy and painless. I drove over an hour and would do so a Hate the new cars process, but Bryan Farmers and Southwest Nissan made the experience quick, easy and painless. I drove over an hour and would do so again-Highly recommend! Thank you! More

After sales process, it went downhill from there. Part of what makes a great dealership is receiving the full spectrum of service from the minute you call to talk with someone to the time you drive of Part of what makes a great dealership is receiving the full spectrum of service from the minute you call to talk with someone to the time you drive off the lot with your new car. I did not receive that from Southwest Nissan. I will admit that the sales process was going very well early on...I called on a Monday morning shortly after 8 AM, someone answered and confirmed the car I was interested in was still on the lot. They texted pictures of the car to me to confirm it was there. I texted back letting them know I was about 30 minutes out and on my way. They had the car waiting for me at the front when I got there. The sales person I could tell was new and inexperienced, and being a seasoned sales person myself, I was fine with letting her go through her sales process...even though I was already very knowledgeable about the car and new a lot about the features. Test drive went great and loved the car. Next step was getting my trade-in appraised. This process took longer than I had experienced elsewhere...they had to drive my trade-in across the street to their Pre-owned lot and let their pre-owned manager assess the car. Next step was to discuss terms and close deal...got that done fairly easily...next step was to discuss financing with finance person. This is where the ball got dropped...my sales person said she would get the car cleaned out and detailed while I was getting paperwork done. The car I bought was a dealer demo...so the sales manager had been driving it and it was slightly dirty on the inside and outside and the salesperson said she would get it "detailed". I had already pointed out to her during the test drive where the car was dirty on the inside and outside. After getting done with the financing paperwork, I went to go check on the car since they said it was ready for me. I looked at it and they had not touched it!! No detailing, no cleaning the inside...nothing. I was very upset. I demanded that they get the car cleaned out and detailed, since I just bought a NEW car, and I wanted to take it home to my wife in that condition...it was my wife's car. The sales person made excuses that the detail team is hard to work with and get them to do anything....really!! I was hoping to leave the dealership at 2 PM...2 hours later after 4 PM they finally had the car ready for me. The sales manager and general manager both apologized to me for the delay. Southwest Nissan...please take this feedback as a learning experience...you are not done providing excellent customer service until I drive off the lot...not after I sign the dotted line. More

Love my new Maxima! Everyone was so helpful and just as excited as I was to be making my new purchase! Incredible staff and excellent customer service! I definitely recom Everyone was so helpful and just as excited as I was to be making my new purchase! Incredible staff and excellent customer service! I definitely recommend looking for your next car there! More

Southwest Nissan is my best Southwest Nissan made everthing easy for me. Price was perfect. As a Nissan lover, I am gonna hit the roads again. Thank you so much. Southwest Nissan made everthing easy for me. Price was perfect. As a Nissan lover, I am gonna hit the roads again. Thank you so much. More

Amazing I was absolutely blown away by the staff. They took great care of me and got me the truck I went in to but. I dont have fantastic credit and they work I was absolutely blown away by the staff. They took great care of me and got me the truck I went in to but. I dont have fantastic credit and they worked with me and for me to make it happen. More

Buying a new car Everyone we came into contact with during our visit to Southwest Nissan was extremely courteous and helpful. Our experience with our salesman Bryan Fa Everyone we came into contact with during our visit to Southwest Nissan was extremely courteous and helpful. Our experience with our salesman Bryan Farmer was exceptional. He listened to our wants and needs and went out of his way to get us exactly what we were looking for. I would recommend Southwest Nissan to anyone and everyone. More

Buying a car from Bryan Bryan was so sweet and helpful. He is very professional yet personable, he made the whole process easy. I will definiately request him for future pur Bryan was so sweet and helpful. He is very professional yet personable, he made the whole process easy. I will definiately request him for future purchases. More

Amazing Service Service Was amazing! Bryan helped me out with everything that I needed to know in a very quick and friendly manor, I would recommend him to anybody lo Service Was amazing! Bryan helped me out with everything that I needed to know in a very quick and friendly manor, I would recommend him to anybody looking for a new or used car, he can really help you out More

GREAT CAR!! GREAT EXPERIENCE!! Bryan Farmer was our salesman. He went out of his way to find us exactly the car we wanted! We love our new Nissan Rogue SL!! Thank you, Bryan! Bryan Farmer was our salesman. He went out of his way to find us exactly the car we wanted! We love our new Nissan Rogue SL!! Thank you, Bryan! More

dealer for life Bryan Farmer, of Southwest Nissan, is the type of person anyone would want to deal with when looking for a vehicle. A decidedly no pressure approach w Bryan Farmer, of Southwest Nissan, is the type of person anyone would want to deal with when looking for a vehicle. A decidedly no pressure approach was appreciated, and a clear, concise, explanation of the options we had made the decision making process so much simpler than it has been on previous occasions. More