SouthWest Ford Weatherford

Great Experience Everything went smoothly the guys at the dealership where helpful and very nice they got us in and out super fast thanks to everyone that helped us Everything went smoothly the guys at the dealership where helpful and very nice they got us in and out super fast thanks to everyone that helped us More

Battery issue Had a battery issue on a 2017 explorer. The battery was less than 3 years old. It was replaced under warranty. Great service and pleased with the o Had a battery issue on a 2017 explorer. The battery was less than 3 years old. It was replaced under warranty. Great service and pleased with the outcome. More

Terrible service department made my appointment for the wo Worst customer service I ever had to deal with didn’t do complete job charged me for someone else job made me wait over 2 hours for a oil service this Worst customer service I ever had to deal with didn’t do complete job charged me for someone else job made me wait over 2 hours for a oil service this was my first time there and will be my only would not recommend them for service More

Stellar Vehicle Buying Experience!!! I'm 72 years old and have purchased many vehicles. I always dreaded the process. Being pressured by the sales and finance departments, and taking all I'm 72 years old and have purchased many vehicles. I always dreaded the process. Being pressured by the sales and finance departments, and taking all day to complete the buying process. Those days are behind me after my experience with Sales Consultant, Carson Long and Finance Manger, David Weiss. Both gentlemen were extremely personable. Carson answered all of my questions about the vehicle I was looking to purchase. David was patient and explained all of my finance options. I will pass this experience on to anyone I know that is in the market to purchase a vehicle. Southwest Ford should definitely have these two gentlemen pass on their techniques to all of your sales and finance departments. Again, thank you Carson and David for a wonderful buying experience. Jim Nitschke More

Customer Service Great customer service and no hassle deal on my new 2019 truck. Very helpful service department. Also have received great service purchasing accesso Great customer service and no hassle deal on my new 2019 truck. Very helpful service department. Also have received great service purchasing accessories with accessories and parts departments. More

Service Southwest Promise is a very good program for new car buyers. I will buy my next vehicle here and have all my vehicles serviced at this location. Thank Southwest Promise is a very good program for new car buyers. I will buy my next vehicle here and have all my vehicles serviced at this location. Thank you. More

Repair Staff was friendly and helpful. Dealership provided a shuttle to take me to and from my home when I needed to leave my vehicle there to be serviced. Staff was friendly and helpful. Dealership provided a shuttle to take me to and from my home when I needed to leave my vehicle there to be serviced. More

F150 XLT 2019 FAvi did a great job taking care of me. They have a great selection of vehicles and I was able to get the exact truck I wanted. I haven’t had any expe FAvi did a great job taking care of me. They have a great selection of vehicles and I was able to get the exact truck I wanted. I haven’t had any experience with the service department but the sales is fantastic and quick. More

Great Enjoyed every minute working with Kat! She understood what I was looking for and how I wanted to get the deal done. She took good care of me and I wil Enjoyed every minute working with Kat! She understood what I was looking for and how I wanted to get the deal done. She took good care of me and I will come back looking for her. More

Terrible customer service and service department This is my 4th time to this dealership. The first time was for a purchase. They had no intentions of working with me on price, so I found another vehi This is my 4th time to this dealership. The first time was for a purchase. They had no intentions of working with me on price, so I found another vehicle at a different dealership that was willing to work with me. However that place is too far from home for service. So I went to Southwest for some service items. Each time I have been more disappointed with the last. The place is disorganized! No one seems to ever know what is going on - who is your service agent, what are you here for, where is your vehicle?!? On one occasion, they promised me a loaner but when I got there they didn’t have one for me. So I had to reschedule. I sent in my car for some work on the air vents in the back, and they half way did the job by fixing the vents in the second row but not the third. So I had to go back again. The agents make me feel like I’m inconveniencing them instead of them being there to service my car. This last time, they had my car for a week with zero communication! I had to call and leave a message twice before I could get any information on what was going on. To top off everything, when you get the car back they don’t even bother to run it through a quick wash. How hard is that?? I will not be going back to this dealership or service department and would not recommend them to anyone! More