SouthWest Ford Weatherford

Kat was very helpful and efficient during the purchase of my new 2020 F150 XLT. Found the truck I liked and let a happy buyer. my new 2020 F150 XLT. Found the truck I liked and let a happy buyer. More

Overall the dealership is efficient, clean, and pleasing. The service department is very good. The only suggestion for improvement would be to use the phone number given to the advisor by the customer. The service department is very good. The only suggestion for improvement would be to use the phone number given to the advisor by the customer. More

Had a great experience at Southwest Ford! Everyone was polite and very helpful. They were honest and told me my car did not need a new part! polite and very helpful. They were honest and told me my car did not need a new part! More

Kevin Barbour was professional while relating to me on a personal lever. Felt very comfortable dealing with him. Evidently because I bought a truck. Tried to deal with Waxahachie and Lewisville Ford dealers personal lever. Felt very comfortable dealing with him. Evidently because I bought a truck. Tried to deal with Waxahachie and Lewisville Ford dealerships but felt talked down to at both. Glad I could deal with Kevin. Probably will get my wife a car from them around Christmas. More

WARRENTY WORK I had taken my Ford Edge in for an oil leak and there was an issue about getting the seal it needed which was no one persons fault . Larry kept me inf I had taken my Ford Edge in for an oil leak and there was an issue about getting the seal it needed which was no one persons fault . Larry kept me informed daily about which was very nice. When I came to pick it up it was cleaned up very nice ,which I hadn't expected. THANKS AGAIN Southwest More

Refused to tell me value of trade in I had been a customer of Southwest Ford for 22 years and intended to buy a 2020 F250. I had an appointment for 11:00 but stood at the reception area f I had been a customer of Southwest Ford for 22 years and intended to buy a 2020 F250. I had an appointment for 11:00 but stood at the reception area for 10 minutes before I asked someone if anyone worked there. I finally spoke to a salesperson as mine was unavailable and told them I was there for the trade in appraisal on the purchase of the F250 we had agreed on. After returning the car from the evaluation, I waited another 30 mins for the response. When he came out I asked for the trade in value which they refused to share. They told me they needed the payoff on the car which I told them was irrelevant. I told them I knew the payoff just tell me what you'll give me for the car on the trade in. Again, he refused and told me "I need to know the trade in to make sure I give you the best deal". I again asked for the trade in value and again he refused. Unbelievable that I was to trust him when he refused to be open with me on the numbers. I told him he had my contact information and when he wanted to share the information he could call or contact me. I walked out, went to Jack Powell Ford in Mineral Wells and drove off the lot in no time with a new truck. I'll never use Southwest Ford for a purchase or service even though I've been a loyal customer for all these years. I told Jack Powell Ford, they are my new Ford dealership and expect me back for all of my service. Great folks, straightforward honest and upfront. More

Very pleasant experience! Brian Cooper was excellent! The finance mgr. also! I have never bought a vehicle were thins went so smoothly. You haves customer for life and will highly recommend you dealership! finance mgr. also! I have never bought a vehicle were thins went so smoothly. You haves customer for life and will highly recommend you dealership! More

A sensor in my Explorer went haywire. I was expecting my SUV to be at the dealership all day. Colton Sullivan and his team had her ready in about 40 minutes! SUV to be at the dealership all day. Colton Sullivan and his team had her ready in about 40 minutes! More

They worked with us on our payments and made sure we were satisfied with our purchase. Our sales person, Mr. Judy went out of his way and we will be sending our friends to him for sure. Thank you sir for all satisfied with our purchase. Our sales person, Mr. Judy went out of his way and we will be sending our friends to him for sure. Thank you sir for all your hard work. More

My service advisor was waiting for me in the drive for my appointment. With Covid I walked away from the truck and stayed outside until the service was complete. She was very gracious and handled the payment appointment. With Covid I walked away from the truck and stayed outside until the service was complete. She was very gracious and handled the payment for me remotely. Great service! Only Wish they were all wearing masks... More