SouthWest Ford Weatherford

I took my 2002 Ranger to Southwest Ford to have the Cam sensor and synchronizer replaced. This is a common problem with the 3.0 Ltr V-6, there are many forums on the internet addressing the issue, and ther sensor and synchronizer replaced. This is a common problem with the 3.0 Ltr V-6, there are many forums on the internet addressing the issue, and there is a Technical Service Bulletin from 2005. There was a recall on the speed control, so I decided to have both done at the same time. I had already priced the parts required for the repair and saw that it should require 1.2 hours labor. All together, the repair should have cost around $300. I met with the "service advisor" and told him what the problem was with the vehicle. I told him that I only wanted to have the parts replaced, nothing more. There would be no codes to diagnose the problem, as the problem only occurs at over 3000 RPMs and no codes are recorded over 2500 RPMs, this is also stated in the TSB which I provided to the advisor. When the "service advisor" returned two hours later with the estimate for repairs, he said that it would cost $566 to be repaired. The mechanic supposedly had already diagnosed the problem, for $89, even though it was not needed. The parts were going to be almost twice what I could have gotten them for at retail at any number of locations. They even tacked on 12% to the already inflated labor charge for environmental/shop supply fees. according to the estimate, this is for "nuts, bolts, washers, tape, rags, aerospray, shellac, solvent, carburator cleaner, towels, solder, battery cleaner, wire, window sealer, waste disposal, used oil, antifreeze and reclaimed R-12 etc." None of these would be applicable to my repair except maybe a rag to wipe the mechanics hands, and is that not a cost of doing business? The repair did in fact fix the problem, but I feel that the cost was way over the top. The "service advisor" spoke to me as if I knew nothing about car repair. I should have done the work myself, as it is a 30 minute for a competent mechanic, but since I was getting the recall work done anyway I decided to let them do the work. Considering the lack of responding to the customer's wishes and the outrageous pricing for a simple repair, I would not recommend this dealer to anyone. We are planning to purchase a new Edge in the next few months, but it won't be from Southwest Ford. More

I have purchased many personal vehicles and company vehicles at several dealerships. Southwest Auto Group is at the top of my list for all future purchases. Honesty, straightforward good deals. This i vehicles at several dealerships. Southwest Auto Group is at the top of my list for all future purchases. Honesty, straightforward good deals. This is a dealership that I would wholeheartedly recommend to family and friends. More

Roy was so helpful. Having problematic credit, he still worked hard to help me get into the vehicle I wanted. Amazing salesman and the most honest I've ever had the pleasure of dealing with. worked hard to help me get into the vehicle I wanted. Amazing salesman and the most honest I've ever had the pleasure of dealing with. More

I have owned more than 5 cars in the last 10 years and this was by far the best car buying experience I have had so far! Everyone at Southwest Ford was extremely helpful, knowledgeable, and friendly! Th this was by far the best car buying experience I have had so far! Everyone at Southwest Ford was extremely helpful, knowledgeable, and friendly! The whole process was quick and very informative. Thank you so much-I couldn't be happier with my Southwest Ford purchase!! More

We were in Colorado when we decided to order a new Taurus. Roy was very accommodating and emailed all the documents we requested, even the order form which we signed and sent back to him to order the Taurus. Roy was very accommodating and emailed all the documents we requested, even the order form which we signed and sent back to him to order the specific car we wanted. More

Roy Dooley and the team at Southwest Ford were a pleasure to work with. Friendly, kind, knowledgeable and courteous are a few of the words I could use to describe this group. The customer service at Southwes to work with. Friendly, kind, knowledgeable and courteous are a few of the words I could use to describe this group. The customer service at Southwest Ford is second to none. Roy Dooley went well above and beyond the call of duty to help make my car buying experience positive. Before during and after the sale, Roy was incredible. I you have the opportunity to buy a vehicle from Roy Dooley, do it, no matter how far you have to travel to Weatherford Texas. If you do, it will be worth your effort! Thanks for everything Roy – I’ll be back to buy from you again soon. More