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South Tacoma Honda

Tacoma, WA

3.8
121 Reviews
Honda leads the industry with stylish, innovative, and reliable from sedan to SUVs to the future of electric vehicles, which is why South Tacoma Honda has been proud to sell Honda vehicles for over 20 years to our Tacoma, Puyallup, Olympia drivers. We are committed to steadfast care that will allow us to put you behind the wheel of a Honda that will take through many journeys. Because at South Tacoma Honda, whether you’re a first time driver or a seasoned road warrior, a car is more than just a set of wheels but a lifetime of memories.
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7802 S Tacoma Way

Tacoma, WA

98409

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Showing 121 reviews

March 24, 2023

They go above and beyond the call of duty when it comes to customer satisfaction. The people are nice, and the service videos are excellent!!!! More

by Bethwethie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Jimenez
May 03, 2023 -

South Tacoma Honda responded

Thank you Bethwethie and we are so glad your service visit was a positive one! I am with you, I love the videos as well! It's almost like you are right next to the technician as they are inspecting and servicing your vehicle! Can't wait to exceed your expectations again on your next visit!

February 21, 2023

This Dealership never did work on my car, and mistakenly put in the wrong VIN# (my VIN) for a similar vehicle they worked on, and has put a cloud on my CARFAX. I'm trying to trade my vehicle, and its been t More

by tob603
Recommend Dealer
No
Employees Worked With
Chad Blair
Feb 22, 2023 -

South Tacoma Honda responded

Trevor - we are sorry for the honest mistake on our end. Our service advisor transposed a couple numbers which happened to be the Vin # to your vehicle. I take issue with your comment of 'no response'. Once we became aware of the issue we contacted Carfax to fix the issue. You were informed of what was going on and the time frame it would take to correct. We also issued you a letter stating the information on the carfax was incorrect and that carfax is actively having it removed. Again, we are sorry for any inconvenience. It was never our intent for this to happen and we have taken all necessary steps to correct it. I would be more than happy to discuss this in greater detail with you. My name is Jason Oswald and I am the General Manager. My direct line is 253 472-2300 Ext 140 or joswald@southtacomahonda.com

January 24, 2023

Bought a car from the lot. While my bank was writhing the check they called and told me the car had been sold earlier that morning. Messed up my credit score More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Oswald.
Jan 24, 2023 -

Sam responded

Will give an update soon

Jan 25, 2023 -

South Tacoma Honda responded

Sam, thank you for taking the time to speak with me in person the other day. I want to apologize for the situation again. We made a mistake and the pre-owned vehicle you were interested in purchasing was already sold. The salesperson forgot to remove the vehicle from the lot and for that I am sorry. It was not intentional. As we discussed earlier, we did nothing to impact your credit score. You applied for a loan thru your own credit union. We never pulled a credit report nor did we have any information to make such a request. I want to reiterate I understand your frustration and again I wish it would have been handled better.

November 04, 2022

This vehicle is a Honda lease. Because Honda forbids any other dealers from buying out the lease, they lowballed my trade-in value by at least $4,000 (comparable buyers -Carvana, K More

by garyamatlock
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Allen,Reggie Lopes
April 23, 2022

I worked with Tom Keefe to buy a new Pilot. The whole experience was great; before I visited, Tom was very communicative and helpful via text and over the phone. When I arrived at the dealer, t More

by jrberry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Keefe
March 09, 2022

The Good: I purchased a Honda CRV back in October and so far have loved the vehicle. Michael Robinson was my dealer. He was very friendly and knowledgeable about the vehicle. The Bad: When purchasing t More

by eilts88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Robinson
March 13, 2021

What an awesome experience purchasing a new Honda CRV from South Tacoma Honda. We felt like family as they held our hands through the purchase process. South Tacoma Honda Rocks!! Marsha & Jordan More

by Marsha’sCRV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Robinson, Tracy Jordan, Natalie Phillips
March 06, 2021

Awesome experience! I bought a new HR-V from Michael Smith who gave me my online price and what I wanted for my trade-in. I then went to finance and met Shelby and was out in 15 minutes. Thanks guys. More

by Mikelpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Shelby in finance
August 11, 2020

nor returning my car registration, ignoring my calls. We were in South Tacoma Honda yesterday, was looking for a new car but didn't buy it. When we got home we have realized that the sales consultant, who More

by zh
Recommend Dealer
No
Employees Worked With
Jay Shaver
October 28, 2019

Excellent experience, very professional service! So professional, after agreeing on price over the phone, I arrived and they were waiting for me, the deal was EXACTLY the deal promised (which rarely More

by PPetersen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carson, Cory Hogue
Nov 09, 2019 -

South Tacoma Honda responded

Thank you for the great review. We appreciate your business!

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