South Strand Chrysler Dodge Jeep Ram

The service department is AWFUL as I just left there and this is the second time they have done this to me. I scheduled an appointment a week prior and I get there and they have no record of my appointment this is the second time they have done this to me. I scheduled an appointment a week prior and I get there and they have no record of my appointment (2nd time this has happened). Then once there they said if the work was done at another Dodge dealership it would not be covered (Team Dodge). I explained to them when I made the appointment I told them it is the same code coming up and that it was originally worked on at Team Dodge, I was told that wouldn't be a problem and to bring my paperwork. Once there they said it is not covered and that they had no information on my truck when inputting my VIN number. I know this is untrue as when I took to another Dodge dealership for the first time they entered the VIN number and they had the truck history. I did not get the person's name that I spoke with when I made the appointment a week prior to 1/14/2025 but the person had a heavy southern drawl. When at the service counter the two men there said it would have been one of them that I would have spoken with and I told them this is the second time I call to make an appointment and time of the appointment they have no record. They treated me as if I was just some dumb female and they were both just sitting there twiddling their thumbs. Absolute incompetence at this dealership in their service department. If I would have had any indication this would have happened AGAIN I wouldn't have wasted my time and now I'm supposed to be leaving for Florida and Friday and my truck has not been serviced for the check engine light and don't know if my truck will make it there and back safely!!! More

The salesman was friendly and informed. His name was Fred and he was older than me! His name was Fred and he was older than me! More

Excellent experience! Highly recommend Salesman Brady Lottchea! Every employee we worked with was helpful and professional!!! Thank you ! Good job! Highly recommend Salesman Brady Lottchea! Every employee we worked with was helpful and professional!!! Thank you ! Good job! More

Don't ever do business with South Strand Chrysler Dodge Jeep Ram they lie and they charge you for services you already paid for! I went from having 2 oil changes left plus a free one because they charged Jeep Ram they lie and they charge you for services you already paid for! I went from having 2 oil changes left plus a free one because they charged me for one and refused to refund me to having none left today! One day they left me sitting in the waiting room for hours telling me they were waiting for the tire to be delivered. They forgot to tell me that it was over a 4 1/2 hour wait. Their worker forgot to order the tire when I called the week before. The mgr made promises to me telling me that I got charged for an oil change I shouldn't have gotten charged for so they were going to add it on plus I had two extras still on my contract! Worst service ever! More

I Bought my Nissan Versa from Fred Cecil No hassle quick and painless i will be buying all my vehicles from him I highly recommend FRED!!!!!!!!!!! and painless i will be buying all my vehicles from him I highly recommend FRED!!!!!!!!!!! More

SUPER EXCITED WITH MY 2022 WAGONEER FRED WAS VERY HELPFUL DID NOT RUSH MADE ME FEEL HE WAS LISTENING TO ALL MY NEEDS GO IN AND ASK FOR FRED HELPFUL DID NOT RUSH MADE ME FEEL HE WAS LISTENING TO ALL MY NEEDS GO IN AND ASK FOR FRED More

This dealership went above and beyond to rectify what was once a sad situation for me and turned it into a positive and pleasant experience. I am impressed with Nathan, Frank, and Josh’s professionalism and once a sad situation for me and turned it into a positive and pleasant experience. I am impressed with Nathan, Frank, and Josh’s professionalism and attention to detail as well as customer satisfaction. I really appreciate the dealership listening to my concerns and offering solutions for everything I brought up. Would do service here again. If you need a car…ask for Frank! More