South Shore Nissan

2012 Altima only had it two weeks!! I took my car to the service dept a week ago and I only have the car two weeks. At that time they were very nice and I was have a sluggish feeling wh I took my car to the service dept a week ago and I only have the car two weeks. At that time they were very nice and I was have a sluggish feeling when I stepped on the brake to slow down and hesitation when I sped up. So I thought it was my brakes. They checked my brakes and said they checked the car and all was fine. But this week again in stop and go traffic I am feeling the same thing. I have a trip planned to take my 10 yr old son up To Boston for a vacation I have to have a reliable vehicle. Well to make a long story short I called the service station today and spoke to the first girl who answered to set up a service again!! to come in!!. She transferred me to Fred who said that he was the one who helped me the week before. I am a women and car Service men seem to be very condesending to women when they are alone. He proceeded to tell me that the car was there the week before everything was checked and it's fine. I said hey I drive in stop and go traffic back and forth 18miles each way a day I think I can tell if something isn't right. My back went up immediately he was sooooo rude. I am going there tmrw for them to have a service tech ride with me so I can explain what I am feeling in the car. See right now it's under the first 30 days warranty where they have to fix it for FREE and that seems to be the issue. I can just see if I brought it back on day 31 they would find something and I would have to pay!!! That is a disgrace they better redeem themselves this weekend or they will have an issue with me!! More

no longer a nissan owner While I have leased Nissan's for the past 15, the dealership has gone down the tubes. Although I love the look of the new Altima, I refuse to deal wit While I have leased Nissan's for the past 15, the dealership has gone down the tubes. Although I love the look of the new Altima, I refuse to deal with them. My least was up and luckily I found an amazing Hyundai dealer in Hicksville. I am now a loyal customer to them More

Great Experience Odane Williams was great....attentive to our needs...perfect gentleman...explained all aspects of the car completely....I would definitely recommend s Odane Williams was great....attentive to our needs...perfect gentleman...explained all aspects of the car completely....I would definitely recommend someone to see Odane on their next car purchase or lease. More

Excellent experience I have been driving a car since 1945. In that time I have had numerous visits to a Dealers Service Dept. Some rotten, some ordinary. Today I brought I have been driving a car since 1945. In that time I have had numerous visits to a Dealers Service Dept. Some rotten, some ordinary. Today I brought my car in for an oil change etc. I have to say, without exception, that in all those years I have never met more courteous, professional and cooperative personnel that I encounter in your Service Department. You should be commended for hiring such people. I recommend Mr. Michael Mathison, who went out of his way today, be nominated Employee Of The Month. Too often sales personnel and car quality are negated by a poor Service Dept. You have no worry in that regard. More

Great service!!! I recieved wonderful service from the Nissan team. Everyone was pleasant and very nice. Gloria was my service advisor and she was very helpful to me a I recieved wonderful service from the Nissan team. Everyone was pleasant and very nice. Gloria was my service advisor and she was very helpful to me and my daughter. She checked on us regularly to make sure we were alright. More

Everything I wanted. I felt welcome and invited right away. The sales associate(s) were both friendly yet professional, funny yet knowledgeable, but most importantly they I felt welcome and invited right away. The sales associate(s) were both friendly yet professional, funny yet knowledgeable, but most importantly they were very honest and up front, deterring me from making choices that I would end up regretting. The vehicle I'm leasing is 100% perfect, I couldn't find something to complain about if I looked. They made sure I felt safe and comfortable in it, taking the time to contact both my insurance and the vehicle registration center so I didn't have to. I look forward to returning to them for future services, and I would definitely recommend them to just about any one in search of a new car. More

The worst dealership of them all!! After considering buying 2 new cars we visited this dealership 2 times. The first time they told us the advertised price on the car was after putting After considering buying 2 new cars we visited this dealership 2 times. The first time they told us the advertised price on the car was after putting 20 percent down, and if I wanted to buy it I would have to add 20 percent to the price....what a joke and I walked out. The next experience and the only reason we went back was because they were one of the only places that had the make and model we wanted, so after being quoted a price using the online chat session which a made a copy to show them returned to the dealership with the quote, but somehow after 3 days in the same month the deal had expired. We then get a call after we had left that they could do the deal that was quoted.....but there was no way we would ever return to that dealership. The staff has no knowledge of what they sell, and they wouldn't even let us test drive the make/model we were going to buy...we were told "they are all the same"....not what you should have to put up with when you are spending $30k on a car. They talked me out of buying a Nissan. More

Horrible If I could have chosen zero stars I would have. I don't remember the name of the man I dealt with attempting to turn in my Hyundai lease and lease a r If I could have chosen zero stars I would have. I don't remember the name of the man I dealt with attempting to turn in my Hyundai lease and lease a rogue. He claimed to be "very aggressive" and he was, as well as rude, nasty, and a liar. He agreed to a deal then as we were going over the paperwork and details he changed at least half the promises we agreed too! Then they only had 2 colors and chose one for me without giving me a minute to decide! We took our things ripped up the papers and left. This experience was disgraceful and I'm turned off from Nissan COMPLETELY from now on. I went to Babylon Honda and could not have been happier with that experience. NEVER GO TO MASSAPEQUA NISSAN! More

WARNING***STAY AWAY*** I received a reminder notice for a recall which apparently I had missed for an intake duct. During the repair process I was told by Fred the need for I received a reminder notice for a recall which apparently I had missed for an intake duct. During the repair process I was told by Fred the need for additional maintenance which they could perform immediately. This included a small leak from the transfer case (no amount stated), right side outer tie rod with 'excessive play' ($259) and an alignment ($159). I politely declined. Two weeks earlier my mechanic for more years than I care to admit had performed a complete 80K-mile servicing. The car was fine. As soon as I left Massapequa Nissan's service department I drove to my mechanic. He advised their repair "recommendations" were unfounded. He also suggested we look together under the hood to confirm completion of the recall work. Thank goodness we checked. A separate hose into the same intake area was either purposely detached or "regrettably" (I'm sure) not reattached. The rebanding required a plier-like tool to securely refit the hose - not just a turn of the hand. Inotherwords, the hose didn't just slip from it connection. My mechanic informed me that if we hadn't inspected Massapequa Nissan's recall repair the "check engine" light would have come on. I believe, but cannot prove, that this disconnection was purposeful in the hopes of having me return to the service department. More

Horrible!!! This was by far the worst experience I have ever had! They lie and do not hold true to the deals they make. As part of a 5 car deal, 4 cars were deliv This was by far the worst experience I have ever had! They lie and do not hold true to the deals they make. As part of a 5 car deal, 4 cars were delivered and we were told that the 5th car (a platinum murano) would arrive by the end of the week. When we said that we weren't going to take The cars until ALL 5 were in, we were asked by the manager to "do him a favor" and take the 4 cars off of the lot. He said that the platinum was difficult to get, but that they would have it by the end of the week. After a week, we called multiple times with no return call. we stopped in to find the exact car we were waiting for on the showroom floor. They swore the car was already sold but said they were still working on getting our car. My husband located many platinum Muranos at dealerships willing to trade, yet massapequa nissan couldn't find any! The managers that we dealt with were extremely unprofessional, nasty and conniving! They are far from knowledgeable about their own products and turned the experience of buying a new car into a nightmare. I would never go back there and wouldn't recommend this dealership to anyone! We ended up getting our deposit back and having an amazing experience at GREAT NECK NISSAN, where they honored the price we were promised at massapequa (even though we were not taking 5 cars from them). Great Neck Nissan restored our faith in Nissan and made buying a new car fun, which is how it should be! I would never step foot in the massapequa dealership again and would highly recommend Great Neck for anyone looking for a nissan! More