South Shore Nissan

Taken Advantage Of I had a terrible experience at this dealership. I brought my car in for a service because one of the check engine lights was on. I had made an appoint I had a terrible experience at this dealership. I brought my car in for a service because one of the check engine lights was on. I had made an appointment earlier in the day and came in at the scheduled time. I waited for 2 hours and they didn't even look at the car! It was then time for closing. I was told that they did not look at the car and therefore do not know what is wrong with it. I was given a loaner vehicle for the night and told that the fee would be reimbursed when I brought the car back. I was informed the next day of a long list of things the car "needed." I then took the car without them servicing it. The long list had nothing to do with the light that was on. They then charged me two fees for looking at the car and never reimbursed me for the rental. I ended up paying them $500 for a car they did nothing to. When I called the dealership back to refute the double charge, the manager refused to reimburse me for the second charge. He yelled at me. They took advantage of a young girl. It was an absolutely horrible experience and I will never go there again. More

One star because there was no option for zero This is by far the worst experience I've had when purchasing anything. I went to Massapequa Nissan to do the leg work for my mother who had been invol This is by far the worst experience I've had when purchasing anything. I went to Massapequa Nissan to do the leg work for my mother who had been involved in an accident and was having trouble getting around. I test drove a 2015 Nissan Altima on a Thursday night and put a 500 dollar deposit down to hold the car. I had the salesman Al write up all the paperwork so I could take my mother to the bank and get a bank check to pay the balance on Saturday. The price on the car was 14,958. I asked if there were any additional fees and was told no. When I received the paperwork the price of the car was 15,653. When I brought this to Als attention he asked me if I heard the manager say don't forget about the 695 as we passed him? Apparently there's a 695 "fee" on every car. Although quite unhappy with the first of many lies the price of the car was still good and I wanted to save my mom the hassle of dealing with salesmen after her accident. I returned with my mother on Saturday after we went to the bank and get the certified check in the exact amount of the balance of the car. As we are waiting forever to pay cash I go out to have soon to be new car and see a huge deep scratch down the drives door. When I brought this to Als attention he gathered the team that details the car asking them how this happened and why the car was left where it was. Of course nobody owner up to the scratch. When I brought this to the attention of the manager he said how do I know they wasn't there when you test drove it? He basically called me a liar. I let him know I walked around the car Thursday night with his salesman and pointed out flaws in the car and that wasn't one of them. He told me he would not fix it that we could take it or leave it. He said the car is a great deal and he's losing money on it already and would not fix anything. I explained to him that it took a lot to get my mom there, she still needs a walker because of the accident and she had already been waiting two hours for the finance department even though she was paying cash. He would hear any of it. So after 3 hours of waiting and aggravation it was time to pay. Of course this bill of sale was more than the one I recieved two days before. After refusing to pay another dollar more for whatever other fees they were trying throw in there we finally left the dealership with the car. Unfortunately when I looked at the bill further my mother was charged 37.00 for a quarter of a tank of gas, a 62.25 registration fee that they claimed to waive and 12.75 just because they can't add numbers properly I guess. Again my fault for not pulling out a calculator right there. My advice is stay away because they don't care about customers. The entire process was shady. If was was the type to get angry or call people names I'd have quite a few words especially for the sales manager Chris More

Joe was amazing and very helpful I recently purchased a Nissan Altima. Joe Sgroi was absolutely amazing! I couldn't have asked for anyone better. He was extremely helpful and very nic I recently purchased a Nissan Altima. Joe Sgroi was absolutely amazing! I couldn't have asked for anyone better. He was extremely helpful and very nice. I'm very pleased and definitely recommend him as well as the dealership!!!!! More

Excellent at problem solving !!! I recently purchased a Nissan 2015 Altima. I had some issues when returning my old Nissan but Joe stepped in and saved the day.. I highly recommend hi I recently purchased a Nissan 2015 Altima. I had some issues when returning my old Nissan but Joe stepped in and saved the day.. I highly recommend him and his services he was so helpful and understanding of the problem. Thank you Joe. More

Reposession What car company encourages a 19 year old guy to get a repossession knowing that I was inexperienced at the time with finances and cars and loans beca What car company encourages a 19 year old guy to get a repossession knowing that I was inexperienced at the time with finances and cars and loans because of this company and its scams and lies Im stuck in a 600 car payment and now I must also get a repossession on this car plus file for bankruptcy because I have two deficiency balances because you lied and said in 6 months I can refinance you guys knew if I have a repossession on my credit I would never get a refinance from any bank I went to all financial advisers and they all said you guys knew what you were doing to me it's just sad I trusted you. So please first time buyers never step foot into this place they will lie and cheat you out of your own hard earned money. Stay away from a dealer in that named CORY RUN AWAY FROM THIS GUY!!!!!!! You have been warned. More

Excellent Service and Accommodations I walked into Nisson to shop around and Ray Khan was very welcoming, knowledgable, and made me very comfortable. He created a pressure free environmen I walked into Nisson to shop around and Ray Khan was very welcoming, knowledgable, and made me very comfortable. He created a pressure free environment and educated me on the different models, upgrades, and possibilities for me. He was kind, patient, and answered all of my questions. I LOVE my new Nisson Rogue! More

Smooth transaction Special thanks to Richard Caicedo for a very pleasant buying experience (2016 Rogue). The service we received could not be better. Gregory David Special thanks to Richard Caicedo for a very pleasant buying experience (2016 Rogue). The service we received could not be better. Gregory David was our financial representative-patiently answered numerous questions thrown on him. Gentlemen-thank you both. More

OUTSTANDING!!! I leased a Nissan Altima from this dealer and was very pleased. Larry Velasquez was my salesman (highly recommend). I'm in the process of contactin I leased a Nissan Altima from this dealer and was very pleased. Larry Velasquez was my salesman (highly recommend). I'm in the process of contacting this dealer and sales manager again to lease another Nissan. The service is also top notch with very little wait time. More

Lousy corrupt financial department Sales Department was very accomdating. My sales guy is not listed. His name was Richard. Excellent, personable; no pressure, very helpful and knowledg Sales Department was very accomdating. My sales guy is not listed. His name was Richard. Excellent, personable; no pressure, very helpful and knowledgable. Watch out for the finacial department. They are phenosnakes, thieves and liars. The new Financial Head Honcho is king of the corrupt. He is not lsited by name Either. A Career as a Politician would have served him better. Beware More

Liars I was told a price and interest rate, but when I went to sign the contract, they added fees and changed the interest rate. When I questioned, they to I was told a price and interest rate, but when I went to sign the contract, they added fees and changed the interest rate. When I questioned, they tole me that I did not qualify for 0 percent. Same day went to another dealership and I received the 0 percent interest. Do not trust Massapequa. More