South Shore Kia

Find another dealership. This dealership just wastes your time. Its not wonder why their overall review on all platforms are poor. I was in yesterday to purchase a Kia S This dealership just wastes your time. Its not wonder why their overall review on all platforms are poor. I was in yesterday to purchase a Kia Sportage Hybrid. The sales rep (nice guy named Axel) and I discussed pricing. We spoke briefly. He gave me a price. I wanted better but agreed to look at the car and then went for a brief test drive around the block. Great vehicle! I was almost ready to sign but wanted a lower price. He went back to his manager and came back with a price that was $75 a month higher than we Original discussed. He didn't lower the price but RAISED it. I was clearly annoyed by this. and let the salesman know. Salesman said it wasn't me but my manager. The manager Angel Manjarrez then came over to the desk. He didn't give me his right last name as I had to google it. Mr Manjarrez was completely rude and not letting me speak. I just wanted an explanation on how the price goes up and not down during a negotiation. His answer was" That's what it is.. take it or leave it. I continued to press him for a better answer but he would not let me talk and clearly was trying to talk over me and we both obviously got a bit loud. I was clearly annoyed as i was leaving and Mr Manjarrez continued to taunt me on the way out so I let my frustration be know to potential customers in the lot as I was getting into my car to leave. The manager Angel Manjarrez, then sent over another employees Carlos Mata (The Finance Manager) to attempt to intimidate me and get me off their lot. I almost called the police because that final act was uncalled for. No need to attempt harass me as I was leaving never to return. There are other Kia dealerships on long island. Avoid South Shore Kia More

We brought 2022 Audi last week and I'm having a number of issues with the car and they won't respond to my to my issues once they sell the car they don't care got the money and don't care issues with the car and they won't respond to my to my issues once they sell the car they don't care got the money and don't care More

On June 19th, 2023 I signed a contract with the South Shore Kia for a 36 months lease of a new Kia Niro EV taking advantage of what I thought at that time of a wonderful offer from Kia of a one year of c Shore Kia for a 36 months lease of a new Kia Niro EV taking advantage of what I thought at that time of a wonderful offer from Kia of a one year of complimentary fast charging anywhere in the United States provided by the Kia USA for a newly leased Kia Niro EV. Upon my arrival to the South Shore Kia on June 19th the above offer was confirmed and I was reassured by the Sales and Leasing Consultant Saboor Arif, the consultant who was working with me, and later by the Finance Manager Dan Archer when I was signing the lease agreement, one year of complimentary charging will be activated by the Kia USA the next day by the Kia Connect after I will contact the Kia USA Customer Service. As I learned next day, June 20th, when I called the Kia USA Customer Service following the dealer directions to activate “one year of complimentary charging” with the Kia Connect, I was told by the representative that the Kia USA not only does not offer or provide “one year of complimentary charging” but as I was told not even aware of a such “limited time special promotion" by any Kia authorized dealer in the country. Today, two weeks later, on July 3rd, 2023, the South Shore Kia not only still refusing to acknowledge and correct what I thought at first was a mistake or misunderstanding that will be addressed by the South Shore Kia and Kia USA in a short period of time, but completely opposite, the South Shore Kia still actively advertising and promoting a completely inaccurate and false “special offer”, still misleading potential Kia customers providing incorrect and without any foundation “special offer” information, including on the front page of the South Shore Kia website, only now as of “4th of July Special Deal” that expires on July 5th, 2023. Since my initial communications with the dealership after discovering “the mistake” on June 24th, including the Sales and Leasing Consultant Saboor Arif and the following day the General Sales Manager Eric Martinez, and my unsuccessful attempts to connect with the Finance Director Adnan Contractor, all my calls to the South Shore Kia sales and finance departments remaining answered, all my numerous voice messages left remained unreturned. The Kia USA and the Kia Connect both continuing to advise to address the issue with the South Shore Kia directly, under premises that each authorized Kia dealer is an independent business, no Kia USA Regional Sales Manager (unfortunately I don’t have his or her name because the Kia USA is refusing to provide me the name and contact information based on the company policy), not assigned to my case Kia Connect Case Manager never reached me back after my multiple attempts to find out the status of my case with the Kia USA, which I was told I should hear back within 24 to 48 hours by email or by a phone call. A complete failure to communicate and address the issue on all the levels by the South Shore Kia and by the Kia USA, refusing to acknowledge the problem and continuing advertising and promoting the one year of complimentary charging as the “special offer” for me is a clear sign of not only poor customer service by the dealership as well as by the Kia USA Customer Service but more importantly a clear case of intentionally providing misleading and false advertising information by the South Shore Kia. More