South Shore Kia

South Shore Kia has great service and my salesperson Axel Pineda was a pleasure to work with. The process was quick and efficient, he knew exactly what he was talking about, any questions I had he would answ Pineda was a pleasure to work with. The process was quick and efficient, he knew exactly what he was talking about, any questions I had he would answer and helped me with my options since I did not know what I wanted at first. He also speaks Spanish which helped me communicate with him since my english isn’t as great. I am excited to be driving my new 2025 Kia K4. More

Worst experience ever during the sale and transaction. The numbers were all over the place with the finance manager, also sales person was not aware anything about warranty and all. I would always avoid t The numbers were all over the place with the finance manager, also sales person was not aware anything about warranty and all. I would always avoid this dealership and go somewhere else to buy cars. More

Had a great service experience. Paul Rocco and Dona were so helpful. Got an oil change and multi point check for 75 bucks on my 3 year old Kia Sorento. Brought it in a 7:00 and got Paul Rocco and Dona were so helpful. Got an oil change and multi point check for 75 bucks on my 3 year old Kia Sorento. Brought it in a 7:00 and got it back before lunch time. Cudos to the service manager Paul Rocco. Hope I spelled his name right. More

I visited South Shore Kia on July 31, 2024, with the intention of purchasing a Kia vehicle. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my experience to help ot intention of purchasing a Kia vehicle. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my experience to help others make informed decisions. Upon arriving at the showroom, we were promptly greeted by a salesperson we worked with before who was knowledgeable and eager to assist. After discussing the vehicle we were interested in, we were informed that the finance manager would provide us with the details of the financing arrangements. However, after waiting for over an hour without any updates, we asked the salesperson to check on the progress. He informed us that the finance manager was busy, yet we noticed him talking casually with other employees instead of attending to customers. When we finally insisted on speaking directly with the finance manager, he came out to meet us, but his demeanor was less than professional. He displayed a noticeable attitude, which I felt was disrespectful given the circumstances. When I addressed his attitude, his response was shockingly unprofessional and offensive; he said, "What are you, a 'RET%#D'?" This occurred on the showroom floor in front of other customers and staff members, making the experience even more humiliating. In an attempt to resolve the situation, I approached the general manager, who asked for a few minutes to address the issue. He returned to apologize on behalf of the finance manager, but the finance manager himself did not have the decency to apologize for his inappropriate remark. I apologize to readers for repeating the offensive term, but it is important to convey the severity of the situation and the lack of respect I received. This experience highlighted a severe lack of professionalism and customer service at South Shore Kia. I strongly advise others to avoid this dealership. It is crucial to treat customers with respect and dignity, and unfortunately, this was not the case during my visit. I hope the dealership takes steps to improve its customer service and address such unacceptable behavior among its staff. More

Donna was so nice to take care of me she got me in and out with all the things that had to be done with my car.thank you Bailey for keeping your word about my first oil change South Shore Kia is the best. out with all the things that had to be done with my car.thank you Bailey for keeping your word about my first oil change South Shore Kia is the best. More

Before my visit I got a call from sales department to purchase my used Kia and I declined since I want to see how the dealership service experience was first. We’ll - the service department was not good purchase my used Kia and I declined since I want to see how the dealership service experience was first. We’ll - the service department was not good at all. Brought car in for recalls. Explained what the issues were. They ran the car on the sensor to determine the issues. The program confirmed my suspicion of what the issue was and then they just recommended to replace the part instead of fixing it. The cost to replace was 400 bucks opposed to the 10 bucks for the part to fix it. Didn’t complete the other recalls after having the car for three days since they said now they need to order the parts. Terrible communication and service. More

Extremely displeased. I brought my car in 3 separate times for a check engine light/stalled vehicle. Each time the same issue kept reoccurring and I was charged $1100 out I brought my car in 3 separate times for a check engine light/stalled vehicle. Each time the same issue kept reoccurring and I was charged $1100 out of pocket for nonsense repairs. The issue kept persisting and getting worse and now its been 3+ months that I've been without my car and I am fed up and frustrated. Not a happy customer and definitely will not be a returning customer. More

Leased a 2023 Kia Sportage x-pro prestige in December 2022. As soon I arrived home with my newly leased car the engine light was on. After driving back and forth between the dealership and my home due to 2022. As soon I arrived home with my newly leased car the engine light was on. After driving back and forth between the dealership and my home due to constant issues, and having to leave my new car in the dealership a few weeks because of the engine light constantly coming on, we asked for something to compensate for our troubles. We were told by Luanne that would get free oil changes for the term of our lease. When we asked for proof multiple times, we were told we can be assured it was in our file not to worry. We persisted on asking for proof but with no proof being given to us, by Luanne we had to just rely on her word. When we finally got to the Kia service to get our "free oil change" there was apparently no proof and surprise surprise Luanne no longer works there. After driving over an hour to the dealership, providing proof of the troubles we faced when we first got the car and even having a worker who was a witness to us being told about our free oil change, the free oil change wasn't given to us because there was no written proof. I wish I could say I was surprised. Glad I leased this car instead of financing. More

Worst experience of my life. Predator loan tactics. Low class staff. Shop at another dealership. Predator loan tactics. Low class staff. Shop at another dealership. More

I would never buy from these guys. They sell used cars way over their advertised prices And they understate trade in values way too much Lastly they fraudulently misrepresent trade They sell used cars way over their advertised prices And they understate trade in values way too much Lastly they fraudulently misrepresent trade in value to financing companies. I am seeking $12,000 refund from them and if I do not get it I am going to report them to the consumer protection as well as to the court system More