South Shore Hyundai

Mr. Karl Williams was very attentive to my inquiry on the vehicle that I wanted to purchase. He was helpful and pleasant the entire time of my visit. I would definitely send friends and family to hi. vehicle that I wanted to purchase. He was helpful and pleasant the entire time of my visit. I would definitely send friends and family to hi. More

Dealers are not honest and are the biggest scammers. Carl Williams was pleasant with me because I was putting a large downpayment on a vehicle & he does have a very nice mannors. After spending all day Carl Williams was pleasant with me because I was putting a large downpayment on a vehicle & he does have a very nice mannors. After spending all day at dealership, Carl Williams jacked up the price by $10,000 higher than the sticker price. He then blamed everyone else & the "demand" for the vehicle for the hike in price. No one else was putting down that amount of money as a downpayment or else they would be taken as first preference over me. Management blamed it on "inflation," when they directly approved it. 3 years ago when parts were scarce, inflation wasn't anyone excuse. I'm locked into a contract for 3 years extremely overpaying for a vehicle. I was scammed. More

This was a very good dealership and the prices were very reasonable. Thanks for the help reasonable. Thanks for the help More

The person that help me was very attentive and fulfilled my needs during my visit to Hyundai my needs during my visit to Hyundai More

Very rude, unprofessional , don’t respect women’s was very rude with my family doless very rude with my family doless More

This is the second time that I had an appointment for a simple oil change and they tell me that it will be hours before they can even take my car in. What is the point in having appointments? Maybe they sh simple oil change and they tell me that it will be hours before they can even take my car in. What is the point in having appointments? Maybe they should have Sunday hours to try to catch up More

BUYER AWARE! FIRST THE LIST PRICE IS NOT THE ACTUAL PRICE, THERE IS HIDDEN WORDS BUT NOT CLEARING SAYING DOWNPAYMENT $1999+ DEALER FEE $695 NOT INCLUDED IN THE PR FIRST THE LIST PRICE IS NOT THE ACTUAL PRICE, THERE IS HIDDEN WORDS BUT NOT CLEARING SAYING DOWNPAYMENT $1999+ DEALER FEE $695 NOT INCLUDED IN THE PRICE. THEN I NEGOCIATED TO TAKE OFF $1500 OFF THE $1999 SO I CAN BUY THE CAR, THEY DID SHOW ME THE BREAK DOWN OF THE FINAL PRICE $25500 OF EVERYTHING. BUT WHEN I GOT THE PURCHASE WITH THE FINANCE MANAGER, THERE IS NO BREAK DOWN OF THAT PAPER, ONLY A NEW TOTAL PRICE ALMOST $34000 WITHOUT TELLING ME ANYTHING, AND ONLY TELLING ME MONTHLY PAY IS $480. I WAS CHEATED AND SIGNED IT, BUT ONCE I FOUND OUT, I TRIED TO CALL THEM, NO ONE WOULD CALL ME BACK. BESIDES $9000 ADDITIONAL COST, I WAS ASKED TO PAY WITH CREDIT CARD RIGHT AWAY, EVEN I SAID I CAN COME BACK AND PAY WITH CHECK OR CASH. BUT THEY SAID IT'S JUST 3% FEE FROM CREDIT CARD, ACTUALLY I WAS CHARGED 4%. I FOUND MY BEST JEWISH LAWER TO TAKE CARE OF THEM NOW, HOPE DEALERS LIKE THIS WILL BANKRUPT. More

worst dealership, scammers, literally told my wife she had a 620 credit score. just wanted 10k down for $700+ monthly payments!? lol stay away! had a 620 credit score. just wanted 10k down for $700+ monthly payments!? lol stay away! More

For the last 5 years my experience at South Shore Hyundai dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore H dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore Hyundai- great customer service, cleanliness and quality of work is worth being mentioned! My service manager, Isiah Washington plays a crucial role through out my experience. He is polite, knowledgeable, patient, has a welcoming personality, very attentive to detail and serves as a thought partner when I try explaining the issues my car is having. His willingness and determination to get to the root of the problem- is quite impressive and greatly appreciated! More

I took my car into the South Shore Hyundai service dept. for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got back to the dealership to pick up my car, my representative Isiah Washington passed me going out the door when I was coming in. I saw a gentleman at the desk to the left of Isiah's and I told him that I was there to pick up my car. He asked me who my presentative and I told him that I don't remember his name but he sits right next to you. He then asked me my name and I told him. He went to Isiah's desk where there was a pile of paperwork and pulled my document out and gave it to me. He also directed me to the cashier. I said to the gentleman "I should have asked the person to do my inspection, it's due at the end of the month. The gentleman asked me what they fix on your car? I told him that the check engine light was on and they had to replace the thermostat. He said to me that they couldn't do the inspection anyway because the check engine light was on. If they had done the inspection, the car would have automatically failed because they would have to reset the computer to remove the check engine light from the car. The car has to be driven for over 100 miles before you can do the inspection. I said it's ok. I normally go to Pepboys by my house to do the inspection anyway. I looked down at my document while waiting for the cashier to call me when I noticed a fee of $10. I thought to myself why did I get a $10 fee when my car was still under warranty. The cashier called me over and I approached. She said to me "your balance is $10" and I said for what? She looked through the paperwork and said you got your inspection done. I said, I didnt come in for inspection, so how can you do work on my car and charge me a fee without my authorization. "What if I didn't have the money to paid, would you have hold on to my car?" I just want to make this clear. I am not upset with the inspection being done. I am upset that it was done without my authorization and charged me for it and also I am writing this review because of Isiah Washington's response when I asked him about it. I paid the cashier the $10 fee and I requested to speak with the service representative Isiah. She called him on a walkie talkie. Isiah showed up shortly and asked what happened. I said "I just want to ask you a simple question." He said what. I said why did you do an inspection on my car without my authorization? He said, I notice that your inspection was past due and as a courtesy we did it. I said my inspection wasn't past due and you did not ask for my authorization to do it and you charged me. He said you're right, it was due. I said it's not due until the end of October because I got an email notification from the DMV. He said you are right. He said with an attitude that you don't have to pay the $10. I said I already paid the $10 but I just wanted to ask you why you did the inspection without asking me. "You can't just go around making repairs on people's cars and then charge them without asking for their permission." He then started asking people in the service area if they had $10 to give to me. "Does anyone have $10 to give to this guy?" I said to him "you don't have to be disrespectful about it and act as if money was the issue. It's the principle and how you go about it. I said I am the customer and all you need to do to take accountability and apologize to the customer. He said "There is no reason for me to apologize because I didn't do anything wrong. I've been a leadership role in service for over 25 years now and even if you think the customer is wrong just simply apologize and move on. which in this case Isiah Washington was wrong to do work on my car and didn't ask for my authorization. I was going to let it slide but it was how he responded when I asked him about it. This guy should not be public facing helping customers and doing what he did and does not take accountability. This is your reputation on the line. Frankly, I will not be going back to this dealership anytime soon and I've started telling people about my experiences there in the past 6 months. More