South Shore Hyundai

Unfortunately, I had a very negative experience with this dealership. I have been a loyal Hyundai costumer for six years. I really like my hyundai car so when my lease was up I went to Hyundai to talk about dealership. I have been a loyal Hyundai costumer for six years. I really like my hyundai car so when my lease was up I went to Hyundai to talk about my options in terms of financing my car. I was greeted by Stephen, very nice and welcoming at the start. He redirected me to finance where I was greeted by Marcus. Marcus consistently pushed me to get an extended warranty, even though I told him I wasn’t really interested. I had expressed concern about the high price as well as my insurance rate. He offered Stephen to find me a better insurance rate, to help sweeten the deal. I agreed, so Stephen and I worked on finding an insurance rate. I was under the impression that he was talking directly to the insurance company. He insisted and insisted that I take the rate, as this was the “best rate” I would find, and I would not be able to find a lower rate anywhere else. He at no point told me he was talking to a third party to get this rate, asked me for my financial information BEFORE he gave me the paper about a brokerage fee. At no point was I in communication with the broker and when asked what the fee was for, he told me it was a part of the insurance company fee. Not only that, but I was never given a copy of my paperwork. Side note: When I asked the next day for my copy of the insurance paper work, I was told it was shredded by Stephen. What? You shredded my paperwork?! That’s suspicious. When I insisted, he then said he found it. Weird. Continuing on, I had to pay an OUTRAGEOUS fee to basically have someone call up the insurance company and get me a rate, when in reality I could have done it myself. When I told Marcus (finance) about it, he responded “Oh I have no idea about that”, and continued to act like he didn’t know what was going on, when he in fact recommended Stephen to help. Instead, Marcus continued to push the extended warranty on me and when I refused, his attitude toward me completely changed, and I was treated with hostility. I soon realized no one in this place had my best interest in mind and no one was going to help me. I finished my paper work as soon as I could and left. Immediately after I left, I called another insurance company and found a rate TWICE AS LOW as what Stephen and this broker found me. I immediately canceled the current insurance company. Stephen is completely unprofessional, and unethical to say the least. The takeaway here is that this dealership will not HELP you, instead they will manipulate you and take advantage of you-they don’t care about the best deal for you, they care about making money off of you. I will never again deal with this dealership, it was honestly a very disturbing experience. More

She was very nice and helpful while I was purchasing my new Ioniq it’s a great car and saves lot of gas thank you Rinku for suggesting me this vehicle new Ioniq it’s a great car and saves lot of gas thank you Rinku for suggesting me this vehicle More

The salesperson was rude and didn't know which cars were available in the lot. Although we came in to see a specific model, he tried to contract us after we test drove another car we were not interested in. available in the lot. Although we came in to see a specific model, he tried to contract us after we test drove another car we were not interested in. After we demanded to test drive the specific car we came in to buy, it turns out the car was sold. We were basically bullied the entire time, talked down to, and then told by the manager that maybe a car wasn't right for us in this market. More

Absolutely horrendous dealership. Their website listed that they had four of the vehicles that were were interested in, so we made an appointment and went on the 1 hour commute to take it in for a test dr that they had four of the vehicles that were were interested in, so we made an appointment and went on the 1 hour commute to take it in for a test drive. When we got there, a random salesperson took over, even though we had an appointment with a completely different person who had all of the context. We told him we were interested in a specific trim line, and so he walks us over to the highest trim line possible and proceeds to recite the MSRP of that one to us. Class upsell, but luckily we can read, so we pushed to see the trim we were actually interested in. He walked us over to another car with the second-highest trim, and basically refused to let us test drive anything else, claiming it was the "same car". Despite the salesperson's lack of helpfulness, we ended up test driving the second-highest trim car, and then walked inside to hopefully discuss some numbers. Instead, the salesperson refused to give us any numbers, and demanded that we first give him a credit card and a commitment to go through with the deal first. Well, we never test drove the car with the trim that we wanted, and we didn't have any numbers in front of us, so it was a bit of a leap of faith to commit to anything at that point. So we asked to test drive the exact car + trim that we came for in the first place. He initially laughed us off (really questionable sales tactic), claiming (again) that it's the same car (hint: it's not), but we refused to move forward until we knew exactly how the car we would potentially buy felt. We walked back outside, and drove around a parking garage and a mall parking lot looking for the trim that we specifically were looking for. At this point, the salesperson (who had no clue about the stock), kept saying the ones we were finding were not for sale. So at the end of a 15 minute wild goose chase, he concluded that there are no more cars with that trim in stock. Which begs the question: what in the xxxx were we committing to if we had given him our credit card inside the dealership? I wish I could say there was a silver lining to all of this, but unfortunately, it was a 2 hour roundtrip commute, with a wasted 2.5 hours at one of the worst dealerships I've ever step foot in. More

I brought my 2019 Kona EV for repair of steering column part. The advisor "Jut", never told me her name but advised me it would take several hours. I asked to be dropped off and pickup. She said yes, I part. The advisor "Jut", never told me her name but advised me it would take several hours. I asked to be dropped off and pickup. She said yes, I said I would be home and have no other way back to the dealership, but will not be in a rush. This was at 7:35am...I received no call but decided to call the service dept at 1:30pm, rep said yes call is ready, service advisor said come pick up your call. Did not even have the courtesy to get on the phone discuss or explain anything. Left a message for the manager to call no response...called back hour later, have to possibly wait until the morning. Poor cus service, updates, and disrespectful. Most dealership have courtesy or loaner cars, and at best pays for a lyft driver. Very disappointed! The car would definitely not recommend or service advisor terrible. More

This is the second time that I have leased the Sonata Limited from So Shore ... On both times, I dealt with Niki M ... who has shown to be a super salesperson since she was and is very knowledgeable and Limited from So Shore ... On both times, I dealt with Niki M ... who has shown to be a super salesperson since she was and is very knowledgeable and helped with all of my questions ... and gave the correct answers ... Niki and a valuable asset to So Shore ... Try not to lose her ... More

WORST SERVICE EVER! Easy to sign papers and get you in the trap. But then when you need them to do their part, forget about it. I bought my car and they said they were going to get it ready.Time is passin the trap. But then when you need them to do their part, forget about it. I bought my car and they said they were going to get it ready.Time is passing (days) and nothing. They took the deposit everything and I am paying for something I don't have. When I went to talk to one of the manager, they don't know, they are not LIABLE. BE CAREFUL!!! I wish I never came across this place. If I only had read the reviews on Google I would've known better. More

The worst car buying experience. Stay far away from this dealership. Heed my warning! take your business somewhere else. Do your due diligence. Let the buyer beware! dealership. Heed my warning! take your business somewhere else. Do your due diligence. Let the buyer beware! More

Long wait time to see finance, didn’t like the deals I was getting. However the sale rec was good. Follow up customer service is terrible! was getting. However the sale rec was good. Follow up customer service is terrible! More