South Shore Hyundai

BUYER AWARE! FIRST THE LIST PRICE IS NOT THE ACTUAL PRICE, THERE IS HIDDEN WORDS BUT NOT CLEARING SAYING DOWNPAYMENT $1999+ DEALER FEE $695 NOT INCLUDED IN THE PR FIRST THE LIST PRICE IS NOT THE ACTUAL PRICE, THERE IS HIDDEN WORDS BUT NOT CLEARING SAYING DOWNPAYMENT $1999+ DEALER FEE $695 NOT INCLUDED IN THE PRICE. THEN I NEGOCIATED TO TAKE OFF $1500 OFF THE $1999 SO I CAN BUY THE CAR, THEY DID SHOW ME THE BREAK DOWN OF THE FINAL PRICE $25500 OF EVERYTHING. BUT WHEN I GOT THE PURCHASE WITH THE FINANCE MANAGER, THERE IS NO BREAK DOWN OF THAT PAPER, ONLY A NEW TOTAL PRICE ALMOST $34000 WITHOUT TELLING ME ANYTHING, AND ONLY TELLING ME MONTHLY PAY IS $480. I WAS CHEATED AND SIGNED IT, BUT ONCE I FOUND OUT, I TRIED TO CALL THEM, NO ONE WOULD CALL ME BACK. BESIDES $9000 ADDITIONAL COST, I WAS ASKED TO PAY WITH CREDIT CARD RIGHT AWAY, EVEN I SAID I CAN COME BACK AND PAY WITH CHECK OR CASH. BUT THEY SAID IT'S JUST 3% FEE FROM CREDIT CARD, ACTUALLY I WAS CHARGED 4%. I FOUND MY BEST JEWISH LAWER TO TAKE CARE OF THEM NOW, HOPE DEALERS LIKE THIS WILL BANKRUPT. More

worst dealership, scammers, literally told my wife she had a 620 credit score. just wanted 10k down for $700+ monthly payments!? lol stay away! had a 620 credit score. just wanted 10k down for $700+ monthly payments!? lol stay away! More

For the last 5 years my experience at South Shore Hyundai dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore H dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore Hyundai- great customer service, cleanliness and quality of work is worth being mentioned! My service manager, Isiah Washington plays a crucial role through out my experience. He is polite, knowledgeable, patient, has a welcoming personality, very attentive to detail and serves as a thought partner when I try explaining the issues my car is having. His willingness and determination to get to the root of the problem- is quite impressive and greatly appreciated! More

I took my car into the South Shore Hyundai service dept. for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got back to the dealership to pick up my car, my representative Isiah Washington passed me going out the door when I was coming in. I saw a gentleman at the desk to the left of Isiah's and I told him that I was there to pick up my car. He asked me who my presentative and I told him that I don't remember his name but he sits right next to you. He then asked me my name and I told him. He went to Isiah's desk where there was a pile of paperwork and pulled my document out and gave it to me. He also directed me to the cashier. I said to the gentleman "I should have asked the person to do my inspection, it's due at the end of the month. The gentleman asked me what they fix on your car? I told him that the check engine light was on and they had to replace the thermostat. He said to me that they couldn't do the inspection anyway because the check engine light was on. If they had done the inspection, the car would have automatically failed because they would have to reset the computer to remove the check engine light from the car. The car has to be driven for over 100 miles before you can do the inspection. I said it's ok. I normally go to Pepboys by my house to do the inspection anyway. I looked down at my document while waiting for the cashier to call me when I noticed a fee of $10. I thought to myself why did I get a $10 fee when my car was still under warranty. The cashier called me over and I approached. She said to me "your balance is $10" and I said for what? She looked through the paperwork and said you got your inspection done. I said, I didnt come in for inspection, so how can you do work on my car and charge me a fee without my authorization. "What if I didn't have the money to paid, would you have hold on to my car?" I just want to make this clear. I am not upset with the inspection being done. I am upset that it was done without my authorization and charged me for it and also I am writing this review because of Isiah Washington's response when I asked him about it. I paid the cashier the $10 fee and I requested to speak with the service representative Isiah. She called him on a walkie talkie. Isiah showed up shortly and asked what happened. I said "I just want to ask you a simple question." He said what. I said why did you do an inspection on my car without my authorization? He said, I notice that your inspection was past due and as a courtesy we did it. I said my inspection wasn't past due and you did not ask for my authorization to do it and you charged me. He said you're right, it was due. I said it's not due until the end of October because I got an email notification from the DMV. He said you are right. He said with an attitude that you don't have to pay the $10. I said I already paid the $10 but I just wanted to ask you why you did the inspection without asking me. "You can't just go around making repairs on people's cars and then charge them without asking for their permission." He then started asking people in the service area if they had $10 to give to me. "Does anyone have $10 to give to this guy?" I said to him "you don't have to be disrespectful about it and act as if money was the issue. It's the principle and how you go about it. I said I am the customer and all you need to do to take accountability and apologize to the customer. He said "There is no reason for me to apologize because I didn't do anything wrong. I've been a leadership role in service for over 25 years now and even if you think the customer is wrong just simply apologize and move on. which in this case Isiah Washington was wrong to do work on my car and didn't ask for my authorization. I was going to let it slide but it was how he responded when I asked him about it. This guy should not be public facing helping customers and doing what he did and does not take accountability. This is your reputation on the line. Frankly, I will not be going back to this dealership anytime soon and I've started telling people about my experiences there in the past 6 months. More

I rented a new car from Jonathan,Within four days, the whole transmission on the new car broke down. The car took more than two months to repair. At the beginning, this salesman's service attitude was po whole transmission on the new car broke down. The car took more than two months to repair. At the beginning, this salesman's service attitude was poor, and he did not help to react and deal with problems. He had no professional ethics. And his sudden departure. So he just sell the car, clinch a deal, there is no after-sales service. And the service throughout Hyundai is terrible. The car is poor quality. I would never consider buying this brand again. More

I just want to thank Andrew Mavros and his mgr. Anthony for providing me with excellent service. Their friendliness and professional demeanor made my day. Though South Shore Hyundai is Not th Anthony for providing me with excellent service. Their friendliness and professional demeanor made my day. Though South Shore Hyundai is Not the closest Hyundai dealership to my home— NOR is it the dealership From which I leased my car —it Is the dealership I will be returning to in the future. I highly recommend Andrew and Anthony — really everyone I met there. More

They are awesome. . as I was my first ever car . They guide me so much about car and help me suggest best one.. staff Is amazing .If u going there I suggest you ask . as I was my first ever car . They guide me so much about car and help me suggest best one.. staff Is amazing .If u going there I suggest you ask for ms.Rinku salesperson..u gonna love the service. More

Brought in my car for some warranty service and when I got the car back the leather seat was ripped. I brought this directly to their attention and they initially denied it. It was obvious they place heav got the car back the leather seat was ripped. I brought this directly to their attention and they initially denied it. It was obvious they place heavy machinery on my seats as the leather was crushed and was the first thing I noticed when I opened the door. I have vey low miles and take immaculate care of my car so I knew right away. I was told they would contact me but never did. I even stopped by the dealership again a few weeks later to see what the status was and I was again told I would be called and of course I never was. I left a negative review on another website and I was contact by a customer rep who promised to resolve the issue if I changed my review, Once I changed my review to a positive one I never heard back from them again after contacting that rep. with no response. I have had good experiences with this dealership in the past so it is disappointing they purposely avoided repairing the damage they caused. I would suggest if you do go here please document the exterior and interior of your vehicle before dropping it off and hope they don't damaged your vehicle as I am not sure they will take care of you. More

I most say first that my youngest of 3-daughters brought a vehicle form South Shore Hyundai last year. I went with her and she was happy with the service. That's why she told her older sister to go to South a vehicle form South Shore Hyundai last year. I went with her and she was happy with the service. That's why she told her older sister to go to South Shore Hyundai for her next car. Well I was a little taken back by the sales person that we meet in the parking lot directing us on where we should park. He asked my daughter can he help her she told him she came to look a one car and also wanted to know what her trade-in was worth. She told him before she look at the car she wants to know what her trade-in is worth. He just showed her 2-cars in her price range. He also said that she could only test drive 1- car unless she was going to commet to buy a car from South Shore Hyundai. I told him I never heard anything like this before. He told me it was because of covid and a young girl crashed a car on Sunrise Hywy. i said what that have to do with my daughter? Another thing that got me upset was when myself and my daughter bohyfriend was pointing out scratches and dings he said your buying a used car as-is it's expected. Now I'm ready to leave but my daughter wants another car and is ready to buy one soon. I told the sales person to get someone else to sit with us I also told him that all that he said I have never ever heard in all my years of shopping for a car with my kids or by myself. Well to end this bad visit my daughter was told her car was worth 3-hundered dollars less then what another dealer told her 2-days ago. She was also told that she would be short about $800.00 dollar to pay off her trade-in loan.She was told they could add the money on the price of the car to complete the deal plus a down payment. Well this is when I heard enough and told my daughter I hope you understand they want you to add your balance on your new loan plus a down payment too it's time to leave. Long story short my daughter went back to the other dealer the next day after leaving South Shore Hyundai. She got her trade-in that paid off her loan and gave her $1,800.00 for a down payment. She brought the same Hyundai Sonata same year for the same price with the same miles with less scratches and dings on it and with a warranty plus drove it home the same day. Her new car had a little stain in the back seat they are sending her to a detailer to get it out plus they are ordering her new mats. I'm writing this review because she went to buy from South Shore Hyundai because she liked her sister car and because of the warranty. My youngest daughter went and spoke with the manager the next day she told her older sister to go back but she said she not going back and she is going to buy a car from the other dealer and she did. I hope this is read to your sales people so they know it's just not about that one sale it's about people telling family and friends and coming back again for another car. More

We had a very pleasant experience at this dealership. Our salesman Jonathan was extremely helpful and so nice to deal with. The finance department worked diligently to process our purchase and explain o Our salesman Jonathan was extremely helpful and so nice to deal with. The finance department worked diligently to process our purchase and explain our lease agreement to us. We love our new Tucson and would highly recommend this dealership. More