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South Shore Chrysler Dodge Jeep Ram
Inwood, NY
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Larry provided excellent service and remained very informative and calm throughout the entire process. As a buyer I had tons of questions, and even repetitive questions but the team was very patient e informative and calm throughout the entire process. As a buyer I had tons of questions, and even repetitive questions but the team was very patient enough to answer all of them. More
Larry provided excellent service and I am very much satisfied I didn't feel pressured. He was able to work with me and make experience a very good one. Thank you. satisfied I didn't feel pressured. He was able to work with me and make experience a very good one. Thank you. More
Denny is an outstanding salesperson who is new to the business, but who will thrive in it because of his laser focus on his customers' total satisfaction. I drove from NJ to buy my Durango SRT here at So business, but who will thrive in it because of his laser focus on his customers' total satisfaction. I drove from NJ to buy my Durango SRT here at South Shore because they had some in stock when no one else did. Thanks to Denny and Ben, I got the bulk of the transaction done by phone and then drove out to LI on Christmas Eve Day to sign, pay, and drive away. That's when things started to go sideways. I was paying with a pre-approved bank check and a certified check. The dealership had seemingly never dealt with a pre-approved loan check from a bank, nor did they know how to properly calculate NJ tax. This all caused a ridiculous delay as I sat there for hours waiting for the 'back office' to sort it all out. I paid $399 for the dealership to manage my registration and now, over a month later, despite multiple phone calls, I have an $80K truck in my garage that I can't drive legally because South Shore can't get it registered, and my 30-day temp tag has expired. I'd be fine with the delay if they'd sent me another temp tag...or simply made any attempt to explain any of this to me. I've offered to just have them give me my money back and do it myself, but that hasn't happened either. It's a shame that the customer-facing folks worked so hard, treated me with respect, negotiated in good faith, and avoided all the usual dealer BS (Denny continues to try to help me resolve this), yet the admin/finance people in 'the back' can't seem to be bothered to do their jobs. I love my truck, I sincerely appreciate Denny's continued efforts to assist me, but cannot recommend South Shore CDJR because they've left me hanging for over a month, without any explanation, with a beautiful SRT machine sitting in my garage that I now can't legally drive. Do better. UPDATE: Purchased truck on 24 December. It's now 16 February, I have no permanent tags, and my temp tags expired 24 January. ONCE YOU BUY A VEHICLE HERE, YOU ARE ON YOUR OWN. DON'T BUY A CAR WHERE THE SIMPLE IS HARD - RUN, DON'T AWAY WALK FROM SOUTH SHORE CDJR. More
Larry and Ben at South Shore Dodge made my entire experience amazing. Due to my busy schedule I was not able to go into the dealership to work numbers. Larry was able to work all the numbers over ema experience amazing. Due to my busy schedule I was not able to go into the dealership to work numbers. Larry was able to work all the numbers over emails and text messages. The Sales Manager Ben was also very helpful when I had some questions about the deal when Larry was not at the dealership. They both were helpful and personable at every step. When it was time to pick my Durango up from the dealership, Ben (sales manager) took the time to greet me and thank me for my purchase. Larry showed me all the new features the 2021 Durango had and took the time to set up my cell phone. There were no games while sitting with finance to sign my lease paperwork as well. Overall I definitely recommend South Shore CDJR to anyone looking for straight shooters that don't play the 'games'. Thank you again for the amazing experience. More
My wife and I were please with the entire sales team, from the moment that we arrived up to when we took delivery of our new car. A Great Expreince! from the moment that we arrived up to when we took delivery of our new car. A Great Expreince! More
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Denny and Rob were amazing! I went to about 4 other dealers and no one even came close to Denny and Rob’s deal! Denny was reliable and honest and did not apply any pressure. Everything was easy and pro dealers and no one even came close to Denny and Rob’s deal! Denny was reliable and honest and did not apply any pressure. Everything was easy and professional! Thank you! More
Denny is the man - he got my business based on his work ethic and zero bull. I love it when a person responds quickly to me and get the job done. This is what is called customer service. ethic and zero bull. I love it when a person responds quickly to me and get the job done. This is what is called customer service. More
Denny was fantastic. Nice guy, and not pushy. Answered all my questions, if he didn’t know he went and asked right away. Only issue I had was I waited 20 days from the day we agreed on a price till I actu all my questions, if he didn’t know he went and asked right away. Only issue I had was I waited 20 days from the day we agreed on a price till I actually could go and get it. Waiting on the title. Don’t think that’s the dealership’s fault though. June was good(finance). He matched what APR I could get from The bank on my own. More
When looking for genuine customer service while car shopping, Denny and the Rest of the team at South Shore CDJR are the best on the island. As a newbie to buying cars myself, they took their time to h shopping, Denny and the Rest of the team at South Shore CDJR are the best on the island. As a newbie to buying cars myself, they took their time to help me figure out what was best for me and were 100% transparent. They really make sure you get the car that’s right for you. More