South Pointe Honda

Horrible service department! ! Lied to my service department and service manager. Do not answer phones or return calls. Had to drive there twice to find out what was going on wit ! Lied to my service department and service manager. Do not answer phones or return calls. Had to drive there twice to find out what was going on with my car. Held it 7 days. Purchased two cars there; but never again !! More

Great Service! All around everyone did excellent job. April especially was answered all my questions, and she was fast and efficient. All around everyone did excellent job. April especially was answered all my questions, and she was fast and efficient. More

Service is quick. Employees and friendly and helpful. Available to answer questions and show one features on your car. Employees and friendly and helpful. Available to answer questions and show one features on your car. More

I always take my pilot here to get serviced. Always been happy with it. Get coffee and fresh donuts while I wait Always been happy with it. Get coffee and fresh donuts while I wait More

On-site staff is very kind and competent. However, service is a mess because they have to use a call center for scheduling and they tend to get overbooked. Remote call centers cannot realisti However, service is a mess because they have to use a call center for scheduling and they tend to get overbooked. Remote call centers cannot realistically understand how to efficiently schedule service. It also seems they may need to be allowed to hire more service technicians. I dropped off my car at 7am on a Tuesday and was called around 2pm and told it might take until Friday to complete the recall service. Note, this recall repair had been estimated as a 2 hour repair. We rescheduled for 2 weeks later, and the kind staff was able to prioritize me that day, and completed the job. However I was told they were not completing other recalls that day because they were still behind. Mine would be completed because arrangements had been made. At previous routine maintenance for either of our 2 Hondas, it is typically a 2+ hour wait. I know dealerships are limited by corporate, and corporate needs to realize they need to provide more resources and employees so local dealerships can manage their own scheduling and service more efficiently. These are good people, working hard and doing their best, and their hands seem to be tied with minimal support from corporate standards. If Honda continues to think it’s ok to allow service to take hours, days, or more than 1 attempt to get service, I would consider purchasing a different car brand next time. I do want to thank the local service manager for taking a bad experience and making it right. More

The guys were very friendly fast they did take care of business the did a good job business the did a good job More

Every one is very polite and friendly . Car is always ready when they say and I appreciate the kindness. Car is always ready when they say and I appreciate the kindness. More

Chris Buck was an excellent service representative. Very professional, knowledgeable and timely. Great team and dealership. Very professional, knowledgeable and timely. Great team and dealership. More

I was very impressed with how the salesman and sales manager listened to my concern’s. They were very fair with my trade and gave me what I believe to be a really good deal! Everyone involved with Sout manager listened to my concern’s. They were very fair with my trade and gave me what I believe to be a really good deal! Everyone involved with South Pointe Honda was very professional and no pressure involved. I really appreciate their approach and subsequently will be a lifelong customer!! More

Absolutely incredible! !!! Will refer to our friends and families. They have great salespeople that work together !!! Will refer to our friends and families. They have great salespeople that work together More