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South Pointe Chrysler Jeep Dodge
Tulsa, OK
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 14, 2021
They have had my Jeep for 1 week tomorrow, no loaner, no time frame. Run around on every level. My son's wedding was Saturday, I explained I needed a vehicle to shuttle our out of town guests. They were time frame. Run around on every level. My son's wedding was Saturday, I explained I needed a vehicle to shuttle our out of town guests. They were totally unconcerned and dismissive. So I drove my MIL 2008 Ford fusion with windows that don't work, dented fenders ... thanks Frank for your inconsiderate condescending service. I looked like a real class act with my squealing power steering as mother of the groom. My Jeep is still under warranty ... More
by debsieland66
Employees Worked With
FRANK
November 27, 2020
So my wife and I bought a new jeep from Southpoint jeep in Tulsa, the second set of keys had been lost so new one was ordered. The new car manager believe his name was Joe told me when it came in to bring in Tulsa, the second set of keys had been lost so new one was ordered. The new car manager believe his name was Joe told me when it came in to bring the jeep in and they would program the new key FOB. He stated he would have us a loaner vehicle and fuel up our jeep and that it would be 30-45 minutes to do the job. I made the appointment and showed up and big surprise there was no loaner vehicle, no gas put in my vehicle and i had to sit and wait for 1hr 45 min to get the FOB programmed. needless to say I'm not real impressed with the service after the sale. Typical car dealership that promises you the moon and doesn't deliver. More
by Frosty
Employees Worked With
Joe,
June 17, 2020
The service department was excellent from start to finish! Very Professional, repaired our jeep in one day! Thank you Frank,Jake in parts department and mechanics ! Sherry finish! Very Professional, repaired our jeep in one day! Thank you Frank,Jake in parts department and mechanics ! Sherry More
by sadams2000
Employees Worked With
Frank B, Jake in parts
February 23, 2020
Purchase Experience Stay away from South Pointe Chrysler, Jeep, Dodge and bring your business and hard earned money to a dealership that will appreciate you with your pur Stay away from South Pointe Chrysler, Jeep, Dodge and bring your business and hard earned money to a dealership that will appreciate you with your purchase! I had quite a negative experience last week (February 2020) when attempting to purchase a mid-size Jeep SUV which was advertised on South Pointe's web site. Photos only showed the vehicle at a distance and there were few close-up photos. Since I am in a different state and unable to look at the car in person, I asked several questions and requested that someone inspect the car thoroughly and report any damage or problems. This way I could make the decision to purchase it or look for something else. While the salesperson, Rik Thomas was helpful in doing so, he was not able to make decisions on potential cosmetic repairs, etc. and had to defer to the used car manager Toby ?. While speaking to Toby only twice, he proved himself to be one of the most condescending and belittling individuals I have ever spoken to. He stated that this was too much work to sell a car to someone in another state; that it was also harder to deal with my credit union instead of their in-house financing and the he absolutely did not want to put any money in the car. Toby stated that they had priced the car too low originally and immediately raised the price by $800! The car had a damaged windshield, which I was asking to be replaced for safety reason and also to be compliant with obstructed vision laws in Colorado. Also, a small trim piece on the rear bumper showed some damage and I requested that it be repaired as well. NOTE: the cost of these repairs were added to the purchase price. The car showed less the 12K miles. I believe that I was only doing my due diligence and trying to enlist the help of this dealership to ensure that I would not have any issues with my purchase. Instead of assisting me (a committed customer) and not just a tire-kicker, Toby totally disregarded me as the later. In his second and last call, he stated quite rudely "I don't want to sell you the car; it's not worth my time!" Toby certainly seems and sounds to be a most unpleasant and boorish individual. I am so glad I did not buy this vehicle from him. This dealership is definitely NOT well represented by him; he would not be a good, personable salesman, much less a manager. This dealership would do well to fire him ASAP! More
by Patrick V
Employees Worked With
Toby - Sales Manager
September 10, 2019
Great service great guys! Sales guy Mitch was great and the finance manager Manny was awesome too! Service department is some of the best by far! Sweetest guys! Would highly r Sales guy Mitch was great and the finance manager Manny was awesome too! Service department is some of the best by far! Sweetest guys! Would highly recommend the service department to anyone! Great service! More
by Happy customer!
Employees Worked With
the service guy was the best I’m sorry I don’t remember his name.
February 19, 2019
Arrogant and rude. Do not waste your time at this dealership. They treat you with contempt. I went in looking for a truck worth over $50K and they couldn’t have been mor Do not waste your time at this dealership. They treat you with contempt. I went in looking for a truck worth over $50K and they couldn’t have been more dismissive! The took me for the test drive and then I met the service manager. He was dismissive and didn’t take me seriously as a customer. After making me wait for over 15 minutes for a price he then said, “their internet was down” and he would have to email me a quote later. Surprise surprise .. it never came. If you like being mistreated and your time wasted, this is the place for you! More
by JMay89
Employees Worked With
Sales manager.
September 28, 2018
Very patient and did not pressure us to buy Rik was very respectful of our time and our needs. We found a car we liked on TrueCar and Rik got back to us within a day. He had the Hyundai Sante Rik was very respectful of our time and our needs. We found a car we liked on TrueCar and Rik got back to us within a day. He had the Hyundai Sante Fe we were interested in pulled up and ready to go when we got there. We looked at the car, he walked us through the features, we test drove it,and had some more good discussions about that SUV versus some other similar vehicles. We thought we might go check out another model ( at a different dealer) to test drive before making a final decision, and Rik got us a nice print out of the price, dealer fees, his card, and carfax report to look over with no pressure or hurry to even buy the car that day. After a stressful experience earlier that day with another dealer who kept trying to strong arm us into buying a car we really appreciated that and how upfront he was with all of our questions on the remaining factory warranty. His knowledge and professionalism totally won us over and we decided we wanted to buy that car right then and there and not bother looking elsewhere to do business. No weird head games, no crazy negotiations, just here is the price, here is the TTL, and our available USAA discount. Simple, easy to understand. Richie over in finance was also amazing, we really loved being able to see all the additional warranties and services on that giant iPad where we could clearly see the costs, loan terms, options/details, and ask questions about all the services. Our 14 year old was in the office with us and even she was impressed that she could understand the conversation and what we were getting with the car. I feel the pricing was transparent, we were getting a great deal, and Richie was even able to find a loan with a better interest rate than the pre-approved offers we had in advance. Night and day difference between South Pointe CJDR and that other dealer! We will be back in the future when its time to replace our other vehicle or purchase a car for our kids. That was by far the smoothest car buying experience we've ever had. More
by JadedCarBuyer
Employees Worked With
Rik, Richie
April 06, 2018
High prices and make people pay right here rags and bolts Why should we pay for your hand cleaner bolts and rags and stuff. Everyone else pays for there work supplys.. Why the he'll should I pay you. If I nee Why should we pay for your hand cleaner bolts and rags and stuff. Everyone else pays for there work supplys.. Why the he'll should I pay you. If I need this at the time you would of not got my work... More
by Dob
Employees Worked With
Ed
January 19, 2018
Very accommodating We will definitely use this dealership again, we purchased 2 new vehicles in the past plus a 2014 Dodge Ram truck. The person we signed papers was ve We will definitely use this dealership again, we purchased 2 new vehicles in the past plus a 2014 Dodge Ram truck. The person we signed papers was very professional. More
by Patricia Laster
Employees Worked With
Robert mcalif
January 18, 2018
Truck purchase This was our first time buying a vehicle at a dealership and we ended up working with Kay Rosdahl, she took the time to explain everything to us, Very This was our first time buying a vehicle at a dealership and we ended up working with Kay Rosdahl, she took the time to explain everything to us, Very pleased with our experience there. More
by Ram
Employees Worked With
Kay Rosdahl
