South Pointe Chrysler Jeep Dodge

I will just state the facts and try and save opinions for the end Monday 09/25 6:28 PM called inquiring about an alignment on my Jeep. Spoke to someone in the service department. I didn’t get his name how the end Monday 09/25 6:28 PM called inquiring about an alignment on my Jeep. Spoke to someone in the service department. I didn’t get his name however he told me to bring it by the next day at 7am as it would be first come first serve. Tuesday 09/26 7:05 AM arrived to check in my vehicle. Walked into the service advisor area where there was a single advisor working on his computer. He stated it would be a minute and someone would help. Frank came out of his office and checked me in asking what I needed. I stated I needed an alignment and I had a coupon from the value news. The coupon was for a 4 wheel alignment. He took my information and asked if I wanted to wait or if I will be back to pick it up. I stated I would be back around 530 to pickup and he said no problem it will be ready in a couple hours. Tuesday 09/26 7:41 AM got a text from Baleigh stating to let her know if I needed anything to let her know. Tuesday 09/26 1:58 PM since I hadn’t received a call or anything I followed up with her asking about the status to ensure it would be ready at 5 as promised Tuesday 09/26 3:57 PM she texted back stating that they were busy and asked for it to be left for the next day as they had not gotten to it yet Tuesday 09/26 4:01 PM I responded back that was not what I was told when it was dropped off and that would be done that day by Frank Tuesday 09/26 5:12 PM I received a call from Baleigh stating my Jeep was ready for pickup. That they got the alignment done but when I picked it up they would be asking about a date to schedule recall work Tuesday 09/26 5:50 PM Went in to pick up my jeep. I didn’t catch the name of the man that checked me out however he was working at the second or third station farthest from the door. He gave me my invoice as well as charged my card for the work performed. Nothing was mentioned about findings or getting the recall work done. I had to ask for a copy of the alignment results. He went out backed my jeep out of the garage and drove it up front for me as here was another vehicle blocking the way. Tuesday 09/26 5:55 PM I left the service center and pulled out onto the main road and turned back around as at the next driveway with a steering wheel that is about 20 degrees off from being straight. I walked back into the service center where Mason and Cliff were sitting. Cliff looked surprised to see me back so quickly and the man that checked me out asked if everything was ok. In front of all three of them I stated that the steering wheel wasn’t straight. No one got up to address or even offer to come out side and view the issue for themselves. I was only told “sorry but there is no one here to fix it I would have to bring it back the next day” to which I responded “I know there are only two things to adjust my wrangler 1. Toe 2. steering wheel as caster and camber are not adjustable in the stock configuration and wanted to know how they didn’t do 1 of the two things they could do. That steering wheel correction is part of the alignment process” he stated he understood but didn’t know what happened. Tuesday 09/26 6:00 PM sent Baleigh a text stating the work was unacceptable and sent a picture of the wheel misalignment. Wednesday 09/27 11:21 am Texted her again stating I thought I would have heard something back from them by then regarding the incomplete work and the scheduling of the recall. Wednesday 09/27 11:29 AM received a text asking me to bring it back for correction. And this is where we stand. Now for the opinion portion. We have been involved in the local jeep community for the past 6 years and unfortunately I have not heard positive experiences about this service department on more detailed services and shame on me for thinking an alignment this simple would be hard to mess up. I will echo this review to the local community we are involved with to steer them away from issues regarding simple repairs. There are other dealers in the area and there are some great ones but I was not able to make it to Owasso to have this simple job done. I really had hoped those opinions were wrong and I could use South Point for services but due to this I find my self doubting the competency of anyone I encountered in the process. I would have thought that as a service advisor assigned to a vehicle being customer facing that Baleigh would have ensured since we had already had some issues that the work was completed and proper. I would have thought as a technician putting their name on a work order they would have ensured it was proper and correct before saying the work was complete. I would have thought that as a service manager Cliff would have at least gotten off his stool to address the situation in his department and not allowing me to walk out obviously not satisfied. They have my name number and complaint and as of this review no additional calls or attempts to rectify the situation. After reviewing the results I was given there they only provided “current” values. I have no idea if these values were before or after adjustment as only one was provided. This makes me question if any work was done as in looking under the vehicle it isn’t obvious that there are any tool or hand marks in the components that would need adjustment ie. The tie rod adjuster and drag link. More

Josh K. Boom sold me my beautiful GMC Sierra and made sure all issues were taken care of. Great job. sure all issues were taken care of. Great job. More

My wife and I had a Great experience buying my truck. Great price for my trade in and for my new truck. We ll buy again as long as Josh Boom is our salesman. Josh thank you for making the process so smoo Great price for my trade in and for my new truck. We ll buy again as long as Josh Boom is our salesman. Josh thank you for making the process so smooth. Still not sure how you got my wife to go along with everything!!! Thank you. More

Josh and his crew were very laid back, but professional. Everyone worked hard to meet my needs quickly. They made my experience enjoyable. Highly recommend! Everyone worked hard to meet my needs quickly. They made my experience enjoyable. Highly recommend! More

Buckle up this is a long one. I had been looking for a certain vehicle for several months. I noticed that one popped up at the dealership so I went in to have a look. Drove great and salesmen was great. certain vehicle for several months. I noticed that one popped up at the dealership so I went in to have a look. Drove great and salesmen was great. To bad this is where the great ended and the suck begins. I was putting a good amount down and had no issue getting financed so I expected to breeze through financing. Nope. Instead the finance guy was condesending and rude. I needed it titled a certain way and I explained it to him. He was not willing to help so I left. The GM of the store calls me 5 minutes after I got home and we discussed things. I went back and worked with a different finance manager that I was asssured could help me. We signed the papers and I was on my way thinking this was just a little snafu. Nope. I get a call from them a month later telling me the financing was not going through. I called them and I called the bank, numberous times I was refered to go back to the other one. So I went back to the GM and told him I wanted to return the car. I was approved for financing by the bank. I was approved by the dealership. I just couldn't get the two of them to work together. Amazingly after 5 minutes again the problem was solved! Imagine that! So more time goes by and I get pulled over for expired temporary plates. I go back to the dealership to find out where my title and check were so I can get it titled. I waited and waited and was assured someone would help me. Nope. Finally got tired of it and left. I am parking the car until they finally get around to sending me the check and title so I can get it registered. I assumed that because it was a business they were trying to make money. Usually you can do this by word of mouth and return customers. Fair warning to all THEY WILL NOT TAKE CARE OF YOU! More

The quickest and best service we have received. Frank at this dealership is the best guy we’ve ever dealt with. He is respectful, thorough, and knowledgeable about anything asked. Absolutely love coming bac this dealership is the best guy we’ve ever dealt with. He is respectful, thorough, and knowledgeable about anything asked. Absolutely love coming back each time! More

Arrived for oil change at 1:20 on Tuesday still sitting here at 4:25? No one mentioned it would take this long! Others after me are told an hour and a half here at 4:25? No one mentioned it would take this long! Others after me are told an hour and a half More

Service at South Pointe leaves alot to be desired. Towed my 2015 Jeep Cherokee, with only 23,624 miles on it, ro Sth. Pt. On Monday on the 17th to get trans. repaired. After 4 days, 5 phone calls all we co my 2015 Jeep Cherokee, with only 23,624 miles on it, ro Sth. Pt. On Monday on the 17th to get trans. repaired. After 4 days, 5 phone calls all we could find out is the guy who was going to work on it went on vacation. We were told it had been checked out. It was worked on in the shop. When I came out to South Pointe to check it, I found it in the same spot the tow truck driver left it. The wheels were turned, and they are still in same spot. So they never even moved it. Tired of being LIED TO, we are taking it to some real professionals. More

Was totally blown off by this service department, had a misfire in my 2017 keep renegade , Didn’t take the time to see what the real problem was , just flashed the computer and said they would have to orde misfire in my 2017 keep renegade , Didn’t take the time to see what the real problem was , just flashed the computer and said they would have to order a new computer part if that didn’t fix it called them after leaving on Monday to order part , and told me it wouldn’t hurt to continue to drive car . I took to Chris Nikel for a 2nd opinion, not the computer at all , bad coil and if I had continued to drive it , I probably would have ruined the catalytic converter !!! Run far far away from this service department and Dealership More

They have had my Jeep for 1 week tomorrow, no loaner, no time frame. Run around on every level. My son's wedding was Saturday, I explained I needed a vehicle to shuttle our out of town guests. They were time frame. Run around on every level. My son's wedding was Saturday, I explained I needed a vehicle to shuttle our out of town guests. They were totally unconcerned and dismissive. So I drove my MIL 2008 Ford fusion with windows that don't work, dented fenders ... thanks Frank for your inconsiderate condescending service. I looked like a real class act with my squealing power steering as mother of the groom. My Jeep is still under warranty ... More