South Pointe Chrysler Jeep Dodge | Page 44

My experience was poor at best. I scheduled a time online for fist thing. I brought the vehicle in the day before so they would have. I was them told it would possible 2 days before I scheduled a time online for fist thing. I brought the vehicle in the day before so they would have. I was them told it would possible 2 days before it could even be looked at. What is the point of scheduling a time for service if it isn't honored. I will not be back and not recommend South Point. More

My service advisor was Rik Thomas. When I brought my Jeep in for repairs, Rik listened to my concerns. He was professional and friendly. That is gold to me as a customer! I was very im When I brought my Jeep in for repairs, Rik listened to my concerns. He was professional and friendly. That is gold to me as a customer! I was very impressed with the work on my Jeep as well as how he explained the prices to me when I paid for the services. I will definitely come back! Thank you and keep up the excellent work! More

We couldn’t have asked for any better customer service. Jay went above and beyond to help us and fix the issue. We will definitely shop South Pointe in the future. Jay went above and beyond to help us and fix the issue. We will definitely shop South Pointe in the future. More

Avoid this store if purchasing - will add over $1000 in unwanted extras and never even install them. Very bad experiences!! Cars are delivered without detailing and frequently very dirty. Required servi unwanted extras and never even install them. Very bad experiences!! Cars are delivered without detailing and frequently very dirty. Required service not accomplished. I faced over $1500 in repairs a week after the purchase and they would not repair. I had to go to a Ford dealer to stop transmission and front-end leaks. South Pointe is a sorry excuse for a CDJR store and management is lacking. More

Jake Western did a tremendous job dealing with me online and then face to face when I arrived in Tulsa from Omaha. In addition to Jake….the completion of the sale and overall follow up has been exceptional and then face to face when I arrived in Tulsa from Omaha. In addition to Jake….the completion of the sale and overall follow up has been exceptional. This is my third car purchase from three different dealerships and Southpointe is my new standard!! More

I scheduled an appointment online and showed up at the appointed time for an oil change. When I went inside to to check in, there were 6 service advisers or others in front of their computers and no one a appointed time for an oil change. When I went inside to to check in, there were 6 service advisers or others in front of their computers and no one acknowledged my presence for several minutes. When someone finally did they advised me that the wait would be up to 2 hours for the oil change. This was despite the fact that I had booked an online appointment for a specific time and had the vehicle parked in their so-called express lane. I came home and then tried to call back to see about scheduling at a time that was more predictable and convenient. After several attempts the service department never answered the phone. Needless to say I will never do business with this dealership again. I simply went to one of the local oil change facilities in town and was in-and-out in 15 minutes without an appointment. More

I Simply had a Wonderful Experience buying my Brand New 2022 Dodge Challenger 1320 Scat Pack at South Point Jeep Dodge in a very no pressure Relaxed atmosphere at the dealership. Mike my salesman and the 2022 Dodge Challenger 1320 Scat Pack at South Point Jeep Dodge in a very no pressure Relaxed atmosphere at the dealership. Mike my salesman and the new car sales Manager was absolutely so cool, and easy to work with, as well as the rest of the team. Like old friends I've known all my life! In fact I had in mind the Saturday I went car shopping..that I was going to shop around to several different automobile dealerships to find the best deal..well after reading the great reviews about South Point Jeep Dodge' I decided to make there dealership my first stop..and boy I'm glad I did! Thank you Mike and the New car sales manager..sorry..please forgive me..I forgot your name. You guys Rock! More

This message is to notify you, I, nor anyone I know, or anyone I have contact with, will every do business with South Point Dodge any further. I have had my 3500 ram into the service department several ti anyone I have contact with, will every do business with South Point Dodge any further. I have had my 3500 ram into the service department several times for a whining noise seemingly connected to turning and the power steering, only to be told " we can't duplicate the noise" or "that is normal for those trucks" time after time, and nothing was even done to check-out, and or, to find a resolve to the noise. I can tell you, I have better things to do, than to take time to bring my truck to service facility to be checked for no reason! something was wrong. Well, fast forward to yesterday, when we took the truck to another Dodge dealer to examine the power steering system. SURPISE !!! they found the power steering pump had been failing for a while, and filled the power system with metal shavings, to the point of, they would not let us leave with truck, fearing a failure while driving. Now, the entire power steering system must be replaced!!! This infuriates me to the core, that South Point Dodge had no concern for me with this issue, or my driving family members. Your people put my family in harm’s way, by releasing a large truck like this, that would be operated a lot of the times at highway speeds with a steering malfunction, and a potential catastrophic failure that could happen at any time; not mention the expensive cost of replacing the entire system! Your service department is a disgrace! I would suggest you make a change in how you do business, here's a thought, listen to your customers! this probably could have been resolved early on, if your people would have just listened, and made the effort to figure it out. Thankfully another service department kept someone from getting hurt, and you out of a lawsuit! Rest assured, you can remove my name, and my vehicle, from your records, because I will never be back. More

Brought my 2020 Ram (35k miles and running perfectly) in for routine, scheduled maintenance and South Pointe CJDR managed to put it out of commission for about a month. They failed to secure the fill plug t for routine, scheduled maintenance and South Pointe CJDR managed to put it out of commission for about a month. They failed to secure the fill plug to the rear differential, all the fluid drained, and i had metal grinding against metal. They charged me $500+ for their trouble. To their credit, they set me up with a rental car and they did fix the issue. Hence, the 1-star rating rather than 0. However, they billed Ram $1800+ for the damage that they caused. Seems unethical. This was not due to defective parts. This was due to their own oversight and/or ineptitude - a company shouldn’t profit from either in my opinion. The customer service leaves something to be desired. After 3 weeks of hearing nothing i called them to see if they had diagnosed or begun the repair. They didn’t me call back, but responded with all caps texts messages. In person they’re too busy to look up from their computer screens and make eye contact. No summary of the work done was given, other than “your truck is ready,” and the service advisor became impatient when i wanted to read the work order before i signed it. I won’t be back and recommend you take your vehicle elsewhere for service. More

I would AVOID this place like the plague. I had the most terrible experience from this service department. I brought my car in Friday November 12th. I was told that they did not have any loner cars availabl terrible experience from this service department. I brought my car in Friday November 12th. I was told that they did not have any loner cars available and that a rental would only be covered while my car was being serviced (not just sitting) understandable.. 5 days go by with no update. My husband called and was told my car was diagnosed but that the part needed was on a 3-6 MONTH back order… extremely frustrated how I am supposed to go that long with out a car. But again not entirely the service depts fault ( being frustrated and understanding is difficult) I at this point had reached out to Nate several times via the text he originally sent me, never once did he respond. I called up there to see if something anything could be done to get this part! Nate was not friendly or compassionate that I would be without a car but assured me I was on the top of the list when the part was available.. week 2 goes by.. I impatiently have to get my car back. So I decide to start calling dodge dealers in my surrounding area the second dealer I spoke to said “to save you the trouble of calling all these places my system (dodge) shows that this part is available in Arkansas” he kindly gave me the number and low and behold 4 hours away is the part needed for my car! The gentleman I spoke to was so helpful and ensured me he would get the part mailed out and sent to south point!! Why was this not done by south point!? They were so inconsiderate and didn’t do the most basic of tasks, a phone call to get me my car fixed in a timely matter. If I wouldn’t have thought to call other dodge dealers to find this part my car would have sat there for months when it didn’t need to. I highly suggest taking your car to a dealer who values customers service and customers time. I didn’t get my car until today November 30th. No rental or loner car was ever available even when my car was being worked on.. disappointing to say the least.. More