South Pointe Chrysler Jeep Dodge

Service at South Pointe leaves alot to be desired. Towed my 2015 Jeep Cherokee, with only 23,624 miles on it, ro Sth. Pt. On Monday on the 17th to get trans. repaired. After 4 days, 5 phone calls all we co my 2015 Jeep Cherokee, with only 23,624 miles on it, ro Sth. Pt. On Monday on the 17th to get trans. repaired. After 4 days, 5 phone calls all we could find out is the guy who was going to work on it went on vacation. We were told it had been checked out. It was worked on in the shop. When I came out to South Pointe to check it, I found it in the same spot the tow truck driver left it. The wheels were turned, and they are still in same spot. So they never even moved it. Tired of being LIED TO, we are taking it to some real professionals. More

Was totally blown off by this service department, had a misfire in my 2017 keep renegade , Didn’t take the time to see what the real problem was , just flashed the computer and said they would have to orde misfire in my 2017 keep renegade , Didn’t take the time to see what the real problem was , just flashed the computer and said they would have to order a new computer part if that didn’t fix it called them after leaving on Monday to order part , and told me it wouldn’t hurt to continue to drive car . I took to Chris Nikel for a 2nd opinion, not the computer at all , bad coil and if I had continued to drive it , I probably would have ruined the catalytic converter !!! Run far far away from this service department and Dealership More

They have had my Jeep for 1 week tomorrow, no loaner, no time frame. Run around on every level. My son's wedding was Saturday, I explained I needed a vehicle to shuttle our out of town guests. They were time frame. Run around on every level. My son's wedding was Saturday, I explained I needed a vehicle to shuttle our out of town guests. They were totally unconcerned and dismissive. So I drove my MIL 2008 Ford fusion with windows that don't work, dented fenders ... thanks Frank for your inconsiderate condescending service. I looked like a real class act with my squealing power steering as mother of the groom. My Jeep is still under warranty ... More

So my wife and I bought a new jeep from Southpoint jeep in Tulsa, the second set of keys had been lost so new one was ordered. The new car manager believe his name was Joe told me when it came in to bring in Tulsa, the second set of keys had been lost so new one was ordered. The new car manager believe his name was Joe told me when it came in to bring the jeep in and they would program the new key FOB. He stated he would have us a loaner vehicle and fuel up our jeep and that it would be 30-45 minutes to do the job. I made the appointment and showed up and big surprise there was no loaner vehicle, no gas put in my vehicle and i had to sit and wait for 1hr 45 min to get the FOB programmed. needless to say I'm not real impressed with the service after the sale. Typical car dealership that promises you the moon and doesn't deliver. More

Purchase Experience Stay away from South Pointe Chrysler, Jeep, Dodge and bring your business and hard earned money to a dealership that will appreciate you with your pur Stay away from South Pointe Chrysler, Jeep, Dodge and bring your business and hard earned money to a dealership that will appreciate you with your purchase! I had quite a negative experience last week (February 2020) when attempting to purchase a mid-size Jeep SUV which was advertised on South Pointe's web site. Photos only showed the vehicle at a distance and there were few close-up photos. Since I am in a different state and unable to look at the car in person, I asked several questions and requested that someone inspect the car thoroughly and report any damage or problems. This way I could make the decision to purchase it or look for something else. While the salesperson, Rik Thomas was helpful in doing so, he was not able to make decisions on potential cosmetic repairs, etc. and had to defer to the used car manager Toby ?. While speaking to Toby only twice, he proved himself to be one of the most condescending and belittling individuals I have ever spoken to. He stated that this was too much work to sell a car to someone in another state; that it was also harder to deal with my credit union instead of their in-house financing and the he absolutely did not want to put any money in the car. Toby stated that they had priced the car too low originally and immediately raised the price by $800! The car had a damaged windshield, which I was asking to be replaced for safety reason and also to be compliant with obstructed vision laws in Colorado. Also, a small trim piece on the rear bumper showed some damage and I requested that it be repaired as well. NOTE: the cost of these repairs were added to the purchase price. The car showed less the 12K miles. I believe that I was only doing my due diligence and trying to enlist the help of this dealership to ensure that I would not have any issues with my purchase. Instead of assisting me (a committed customer) and not just a tire-kicker, Toby totally disregarded me as the later. In his second and last call, he stated quite rudely "I don't want to sell you the car; it's not worth my time!" Toby certainly seems and sounds to be a most unpleasant and boorish individual. I am so glad I did not buy this vehicle from him. This dealership is definitely NOT well represented by him; he would not be a good, personable salesman, much less a manager. This dealership would do well to fire him ASAP! More