South Pointe Chrysler Jeep Dodge

Poor management at this facility. Several instances of being lied to. Took a full month before I could get a diagnostic just to find out the problem with my vehicle. Had to go into th Several instances of being lied to. Took a full month before I could get a diagnostic just to find out the problem with my vehicle. Had to go into the service department physically and express my frustration several times. Managers had no idea what was going on in the facility or with repairs, despite being told the managers were aware of the situation(Bailey and the GM of south pointe - both are completely useless) . Had to call several times only to be told they would call me back with updates to the vehicle. The pricing for the repairs changed several times for the same repairs and parts. Started keeping records for my quoted work and several times the pricing changed. Good thing I did as well, because the agreed price for the repair which was 3800 and the final payment was nearly 10k, which I would have never agreed to pay for those repairs. When I called for the final pricing it was 3147.55... When I arrived to make the payment, they changed the bill again... Super frustrating. Overall I had a terrible experience at this dealership/repair facility. I plan on posting a review in order to make other people aware of the terrible customer service and management No person should have to put up with the crap that these people put us through. Nearly 2 1/2 months to do these repairs is absolutely rediculous and shows the incompetency of management. Avoid this place at all cost! Again, I will be posting this on other review sites. More

The communication here is awful. I called a few times and of all the time I called, ONE of my calls was answered. They send you a text saying “you can text this number throughout the I called a few times and of all the time I called, ONE of my calls was answered. They send you a text saying “you can text this number throughout the visit for anything any time” and no one ever replied to my texts either. So frustrating!!! More

Great service department very friendly fast make sure all your needs are taking care of I will be using them from now on your needs are taking care of I will be using them from now on More

Very friendly great service techs very fast turn around on repairs highly efficient and will have them do all my service on my jeep on repairs highly efficient and will have them do all my service on my jeep More

Made sure the parts needed were ordered and on site before setting the repair appointment. Worked like service should work. before setting the repair appointment. Worked like service should work. More

Best service department in Tulsa. Frank is the man to see!! These guys are fast, courteous and get the job done right the first time! Check them out!! Frank is the man to see!! These guys are fast, courteous and get the job done right the first time! Check them out!! More

My advisor Jordan was very informative and helpful. He kept me updated on the progress with my vehicle that was in the service department. He kept me updated on the progress with my vehicle that was in the service department. More

Good feedback on the oil change and future service needed. Clean and well supplied waiting area. needed. Clean and well supplied waiting area. More

Levi is very professional and humble. Thank you for helping and let me know what I needed for my car maintenance Thank you for helping and let me know what I needed for my car maintenance More

What’s not to like! Friendly, efficient service and a great waiting room. Service was done quickly. Friendly, efficient service and a great waiting room. Service was done quickly. More