South Pointe Chrysler Jeep Dodge

I appreciate it that Ryan kept me appraised of the status of my vehicle while it was in repair. I appreciate, too, being driven by Troy to where I live and being picked up when repairs were complete. I also of my vehicle while it was in repair. I appreciate, too, being driven by Troy to where I live and being picked up when repairs were complete. I also appreciate the detailed explanation of the repair work done as shone in the Automobile Status Report. I give South Pointe an “A”! More

I called around and everyone else said it would be an hour wait minimum. I made an appointment with South Pointe and they got me in & out in about 10 minutes at my initial appointment. Frank was so easy hour wait minimum. I made an appointment with South Pointe and they got me in & out in about 10 minutes at my initial appointment. Frank was so easy to work with, he ordered my parts, got me in the very next morning and had it ready to go the same day. I will be back. 10/10 recommend them to anyone looking for a flawless experience. More

I always receive great service here! I have tried another dealership in the area and didn’t receive the same. Saturday drop-off appointments are always completed quickly, and the people I have tried another dealership in the area and didn’t receive the same. Saturday drop-off appointments are always completed quickly, and the people are nice. More

Service associate was very rude and unfriendly and unprofessional. I will not EVER be back to this dealership. unprofessional. I will not EVER be back to this dealership. More

Friendly, knowledgeable, and professional. Overall, I had a good experience and hopefully all my issues w/ my Jeep have been fixed! Overall, I had a good experience and hopefully all my issues w/ my Jeep have been fixed! More

Very responsive crew in the service dept. Jordan Lamb and Blackjack Fierro are the best in the business..... Jordan Lamb and Blackjack Fierro are the best in the business..... More

Very friendly. Always will choose them to Service my car. They even washed it for me! I love how they leave me feeling great about my car and its performance. Alwa Always will choose them to Service my car. They even washed it for me! I love how they leave me feeling great about my car and its performance. Always recommend them. They also do inspections to keep my car running smoothly. They do not hound me on recommended services or repairs I can not financially afford at that time but always let me know when it’s convenient for me to just schedule for the repair. They have always done right by me since I bought the car almost 5 years ago. Frank is the best also! More

Frank Bernabe was the service rep. He explained what was being done plus found some service coupons to help reduce the cost. I appreciated his helpfulness! He explained what was being done plus found some service coupons to help reduce the cost. I appreciated his helpfulness! More

My visit today was very pleasant and Jordan was nice and helpful. And the complimentary doughnuts are huge plus. helpful. And the complimentary doughnuts are huge plus. More

Poor management at this facility. Several instances of being lied to. Took a full month before I could get a diagnostic just to find out the problem with my vehicle. Had to go into th Several instances of being lied to. Took a full month before I could get a diagnostic just to find out the problem with my vehicle. Had to go into the service department physically and express my frustration several times. Managers had no idea what was going on in the facility or with repairs, despite being told the managers were aware of the situation(Bailey and the GM of south pointe - both are completely useless) . Had to call several times only to be told they would call me back with updates to the vehicle. The pricing for the repairs changed several times for the same repairs and parts. Started keeping records for my quoted work and several times the pricing changed. Good thing I did as well, because the agreed price for the repair which was 3800 and the final payment was nearly 10k, which I would have never agreed to pay for those repairs. When I called for the final pricing it was 3147.55... When I arrived to make the payment, they changed the bill again... Super frustrating. Overall I had a terrible experience at this dealership/repair facility. I plan on posting a review in order to make other people aware of the terrible customer service and management No person should have to put up with the crap that these people put us through. Nearly 2 1/2 months to do these repairs is absolutely rediculous and shows the incompetency of management. Avoid this place at all cost! Again, I will be posting this on other review sites. More