South Pointe Chevrolet

Great experience start to finish. Bob was very helpful. They took care of us after sale. This is our 3rd time to buy from them. They took care of us after sale. This is our 3rd time to buy from them. More

The service department is.... Rude Nasty SHOUTING Threatening. No i would not recommend the service department.... bad department, very very bad Drove my 1 year old corvette to the service depar Threatening. No i would not recommend the service department.... bad department, very very bad Drove my 1 year old corvette to the service department. We had bought it new there only a year before. There was 2 small oozing coolant hose leaks. Just enough to make that sweet smell and some orange goop where it was oozing for some time. They called the next day and wife and i went to pick up the car. Upon arriving, there was svc dept tech and 2 mechanics all setted in his little cubical area. The wife and i walked to the cubical doorway. It was all downhill from there. "what do you want" he said. Not hello sir, what can i do for you, nor even a polite hello! We explained who we were and the car and such. He knew all along who we were. He said "someone moved something so thats why its leaking and we are not going to fix it". I assumed he meant under warrenty, so i asked if i paid for it would they fix the oozing? He stated (again these are his exact words) "no,take your car and dont come back". Both my wife and I were stunned, shocked, speachless. I tried to get him (politely) to work on it. No deal. All this time the 3 chairs in his cube were full with the 3 men sitting in them. We had to stand at his cube entrance. Knowing the fed law requires all warrenties to be honored, or if they are not they MUST be noted in WRITING why warrenty is voided. I asked if he would write on the service ticket his explanation that "something was moved so warrenty was voided and they refuse to work on it". He stated (again in his words) "no because it might not be true". Really i aint making this up. Well to make a long story shorter, we took the car home 'as-is'. I sent a email to Ben Perry the service department resolution contact, then called him late the next morning. After introducing myself on he phone, he began SHOUTING at me over and over about the fact they will decide who they do service for and when i protested, he stated "if you dont drop this i will void your entire warrenty with GM and see to it you dont get service from any dealership in the entire District ever again". I did finally calm him down so he stopped shouting, but finally gave up on any resolution. I ordered the parts myself and had a local small town shop replace the clips and hoses. Rude Nasty SHOUTING Threatening. No.... bad department, very very bad More