South Pointe Chevrolet

Bait and switch I drove 1 1/2 hours to purchase a car advertised on autotrader after calling ahead to be assured the vehicle was ready and available............Jay ev I drove 1 1/2 hours to purchase a car advertised on autotrader after calling ahead to be assured the vehicle was ready and available............Jay even called me 15 mins before I arrived to make sure I was coming. I waited about ten mins while they had a meeting to come out and tell me they couldn't show me this car. Supposedly on a Saturday afternoon in the 15 mins it took me to get to the dealer after jays call they sent it to service and found a bad transmission......yeah right. They did however have a different car available for 1000.00 more. Bait and Switch, misleading, and downright dishonest. This happened on a 3000.00 car I was buying for my daughter. I feel sorry for anyone purchasing a vehicle here. You can't get the proper deal or feel good about dealing with people like this. More

Awful! Sold me a piece of junk. Had the truck a little over a month but only drove it for about a week. It's been in the shop the rest of the time. Started t Sold me a piece of junk. Had the truck a little over a month but only drove it for about a week. It's been in the shop the rest of the time. Started ticking as soon as I got home, they said it was a bad lifter. Took it back to them & they "fixed" it. Started ticking again a few days later so I took it to another dealer & they informed that it had a cracked flywheel, a salvaged transmission & a leak in the rear oil seal. The truck won't even start now & they aren't willing to do anything about it so I've had to get my attorney involved. I will never have any dealings with South Pointe again. Terrible experience & service. They took full advantage. Very hard lesson learned! More

Mostly awesome! Erik from South Pointe Honda used cars actually helped me purchase a used Mazda from South Pointe Chevrolet. He is great! My friend had recently purch Erik from South Pointe Honda used cars actually helped me purchase a used Mazda from South Pointe Chevrolet. He is great! My friend had recently purchased from him so I went straight to him. He made everything quite easy and was a lot of fun. He understood what I wanted and wasn't pushy. Would totally recommend going to him! Finance was a little different. My husband and I know that our credit is not great right now, but they got us a fairly decent rate. Joe, however, was a little misleading about "throwing something in". We thought he was "throwing in" the ResistAll at no charge, but he wasn't. He just figured since they got us a better rate that we should take it. Unfortunately we didn't review what we were signing carefully...so can't totally blame him. I love my car though and would definitely go back again! Just pay more attention to what I'm signing!! More

Bad Car Sold me a lemon, the car didn't even make it a week. You would think as long as South Point has been around they would be a reputable dealer and make Sold me a lemon, the car didn't even make it a week. You would think as long as South Point has been around they would be a reputable dealer and make sure the cars they sell are solid. Rust in the Radiator, water in the oil. I am getting this confirmed from a mechanic, and maybe a cracked head gasket. what makes me mad is i have left several messages and they haven't called me back. I know the car was "as is" but it should at least be checked out before sold. I WILL NEVER MAKE THIS MISTAKE AGAIN !! I will not buy from South Point, or buy a car without taking it to a mechanic first !! A hard lesson learned. More

Shady salesman Inquired about a vehicle on a Friday afternoon and was transferred several times and waited some time before a response. We were looking to trade in Inquired about a vehicle on a Friday afternoon and was transferred several times and waited some time before a response. We were looking to trade in a vehicle and told them what we wanted for the trade in before we would even consider a purchase. We told them we were interested only, and would get back with them. Over the weekend, the listed sale price was reduced. On Monday, we were told that they would give us what we wanted for our trade in but the price of the vehicle was going to be what it was before they reduced it over the weekend. Their reasoning was because it was that price "when we started talking"! SHADY!!! If you're going to lower the sales price then honor it, even if you were just "talking" to a customer before you dropped the price! SMH. More

Great experience We purchased a new Suburban for my wife. Matt H did a great job showing us the vehicles, taking us on test drives, answering lots of questions, and he We purchased a new Suburban for my wife. Matt H did a great job showing us the vehicles, taking us on test drives, answering lots of questions, and helping with the purchasing process. Nick was also very helpful the one time Matt wasn't at the dealership when we were. Both of them were personable, professional, and made the experience an excellent one. I found the sales manager and finance manager were also great. Overall, this dealership team did a fantastic job for us, and I would highly recommend them to others. I look forward to working with them again soon. More

Worse exp ever Not sure where to start. First I found a truck that I liked and went to look at. I drive it and get a quote on it. I decide after a few days that I wa Not sure where to start. First I found a truck that I liked and went to look at. I drive it and get a quote on it. I decide after a few days that I want to get it. I call and the truck is sold. No big deal. A week later they call me back and say the person that bought it brought it back. I said ok and asked them to send me their best price on it since it had 500 miles on it instead of 45. They send me a quote of 3k more than what I already had. So they sold it and tried to resell it for 3k more than what I had got a week earlier without the truck having 500 miles on it. Makes sense right. Then the truck did not have a bedliner in it. I have had the truck for 2 weeks and tried to call several times to get it taken care of. Either I couldn't get ahold of someone or they would never call me back. Finally I get a call from my bank 3 weeks after my trade in saying that I need to make a payment. Its been three weeks and they haven't sent a check to pay off the trade in.. To sum up my experience I had zero communication from them, zero help and I would recommend them to no one. These people do not value customer service and defiantly do not want repeat business. They just want to move a car and get you out the door. I have bought several cars and this has been the worst experience ever. I had read the reviews and should have not even messed with them. They had the only truck in stock that I wanted and that is my fault for dealing with them in the first place. The General MGR at this dealership was helpful after finally getting a hold of him and they have since taken care of the bedliner. More

Thank You I did have a very poor experience the last time I was here. I got to know the service manager the last time due to problems. I felt my previous relat I did have a very poor experience the last time I was here. I got to know the service manager the last time due to problems. I felt my previous relationship with him was worth returning another time. Dennis More

Awesome We were looking for a new Silverado Crew cab, other dealers kept changing their prices or just seemed unwilling to work with us. Brandon at South Poi We were looking for a new Silverado Crew cab, other dealers kept changing their prices or just seemed unwilling to work with us. Brandon at South Pointe was very helpful and friendly! He told us something over the phone and kept his word when we arrived! So far I am LOVING my new Z71 truck!!! Thank you for all your help! More

Run for your life from the "Finance Manager" aka The Closer Salesman was great. Finance Manager added over $6k in unwanted fees before rushing us out the door. Copy of letter to them below with details: Fin Salesman was great. Finance Manager added over $6k in unwanted fees before rushing us out the door. Copy of letter to them below with details: Finance Manager, South Pointe Chevrolet 9146 S Memorial Dr. Tulsa, OK 74133 918-491-8000 918-884-3222 Fax XXXXX, We were unable to review the documents of our pending purchase until last night as we were in Denver this weekend (We did NOT take the car we are purchasing). Upon reviewing the documents we were shocked to find that you had added $6557.00 in assumed and partially explained fees, which we would have questioned, had we not trusted South Pointe. Instead we feel, after further review of the purchase agreement, that we were taken advantage of, and mislead. By the time we finally got to your office to finish the deal we had been in the dealership showroom for almost 3 hours. Instead of making this an easy, straightforward transaction, it turned into a marathon. We were tired at that point, and then you quickly throw numbers our way. This is not a good business practice, and makes us feel uneasy with the way this deal has been presented. The addition of Leather seats which was agreed upon by Marcus Palmer, does not appear on the document, while vinyl seat protection was added. My wife and I found a great car, worked with an informative sales associate, then when we were tired finally turned over to a "Closer" who did not fully present the details of each fee added to the contract. We have, unfortunately, discovered that this is a practice used in many dealerships, but we had higher expectations from South Pointe. I am appalled that you so easily took advantage of our trust to basically devalue our Trade In, ignore the agreement we had to have leather seats installed and extend the installment plan to 72 months in an attempt to cover up the added fees, and make us end up paying the full MSRP of the vehicle! 1. You told us the "Dent Coverage" would only add $6/mth to the payment (Actually added $27.58/mth based on original 48 month proposal) 2. You changed the original 48 mth proposal to 72 months without our knowledge 3. You made no mention of the Caltex Vinyl Protection (which we didn't need for leather seats) you simply added $1822.00 to the deal 4. Our purchase agreement with Marcus Palmer had us paying $1300 for Leather Seats but this was somehow missing from the documents you pushed on us. 5 You never mentioned the fact that there were 5 levels of extended warranty, you simply selected the "Platinum" level and added $3012 to the price. 6. You never mentioned the $399.00 "ADP Fee" at all. Taking advantage of a buyer may not be illegal, but it is certainly unethical. My wife and I hope to resolve this issue amicably, but we have taken measures to protect ourselves. I have stopped payment on the deposit check I gave you and have no intention of giving you any more until this is resolved. We love the car and would like to keep it but will only do so if you rewrite the Purchase Agreement as follows: 1. All the fees added after the "Net Due Before Products & Fees" are removed. I will accept the $10 License Fee and the ADP Fee since it appears to be part of any agreement. The DZ Dentguard, Caltex RES, and Fidelity S must go. 2. The Installment Agreement is returned to the original 48 mth proposal. (This is negotiable. If it puts a bit more in South Pointe's pocket to run it out to 72 months, that's ok with us) If you prefer to just unravel the deal completely, we will return your car in exchange for our Trade-In (and deposit check) and we can all just walk away. No harm, no foul. More