
South Point Hyundai
Austin, TX
Filter Reviews by Keyword
By Type
2,383 Reviews of South Point Hyundai
Most the sales people at South Point are good. Multiple sales people approached the wife and I, talked and cut up with us. This made us feel much more comfortable. When we first arrived we dealt Multiple sales people approached the wife and I, talked and cut up with us. This made us feel much more comfortable. When we first arrived we dealt with Tyler who did not care to work the deal. He assumed that we would just sign the paperwork and pay what they said. We did not. They do have a $5,000 mark up on the Ioniq 5 which is negotiable if you are diligent. I will say some of their tactics are old school and if you are not well versed they will have you paying over fair market price. Also, look at the dealer add-ons since they are inflated and negotiable. Overall the Sales Manger and Finance Manager I dealt with were ready to help as long as I asked the right questions. More
BUYER BEWARE! !! Was told by manager, they would match a Carmax offer for my trade in. What they neglected to tell me was that we’re using my sales tax saving !! Was told by manager, they would match a Carmax offer for my trade in. What they neglected to tell me was that we’re using my sales tax savings to match it. In other words, instead of showing $27,000 (Carmax offer) as a trade-in, they showed $25,100 as my trade and said the remaining part was made up with my sales tax savings. But wait, sales tax on $25,100 is $1,568.75 bringing their total to $26,668.75. Am I missing something? They weren’t even matching Carmax using my money. Carmax is only 2 blocks away and I was forced to sell it to them directly forfeiting the $1,687.50 in sales tax savings. Had they been honest about the situation, they would have told me 3 weeks prior to the arrival of the car when I asked if they would match offer. I had waited on car for over 2 months and had to pay a $5,000 deposit (because of the shortage of vehicles) to hold the car they already knew was being delivered to their dealership. Don’t know how you would feel but I was short $1,687.50 out of the deal when I could have spent the last 3 weeks waiting on new car at least trying to sell my old one for more rather than being forced to sell the car for less because my new car had arrived at their dealership and I now needed to complete sale. On top of that, I was treated like I was ignorant while the manager explained to me how he was sorry I misunderstood the offer. In my opinion, I was intentionally mislead so I would not have other options when my new car arrived either because they couldn’t match the offer or flat just were greedy. If you don’t think so and you think I misunderstood, this is the dealership for you! Just remember this, if I was not going to receive the sales tax savings, why would I need South Point to match the offer? Like I said, Carmax was 2 blocks away and they did exactly what they said they would with NO added hassles. More
I was actually about to give up my search for a car. I was needing to trade in my suv for a smaller fuel efficient car. I found the perfect one at Hyundai south point. Art saw I was a little disappointe I was needing to trade in my suv for a smaller fuel efficient car. I found the perfect one at Hyundai south point. Art saw I was a little disappointed with the numbers as I was working with little to nothing. Before I walked away empty handed he said let me try one more thing and sure enough he got me a great deal. Couldn’t be happier. Thank you Art! More
I always have to jump through hoops with service. They never, ever call with updates. Every time I leave my car with them they screw something else up. The last time the scratched the xxxx out of my They never, ever call with updates. Every time I leave my car with them they screw something else up. The last time the scratched the xxxx out of my paint after spending $1800 to ceramic coat it. They had me drop the car off to fix it and do a safety belt recall and told me it would be "tomorrow or the next day". It's now 10 days later and I can't get an update from anyone. I sold have known better when there first time I went there they said they could fix the aim on my headlights because "there is no adjustment". I went home and did it myself - there is definitely vertical and horizontal adjustment. The instructions are stamped on the top of the headlight. This dealership is 100% garbage to service. I've had to school their techs on this before because they're so bad. Update: The scratched piece that they replaced is scratched worse than the original one and in that 10 days they didn't manage to do the recall. So for 10 days and the cost of a rental car they did absolutely nothing. More