South Point Hyundai

Great experience Thank you for such a great experience on a high quality vehicle at a fair price. Kevin was fantastic! Never pushy and catered to our family's vehicle Thank you for such a great experience on a high quality vehicle at a fair price. Kevin was fantastic! Never pushy and catered to our family's vehicle needs. More

Great initially, poor customer service after purchase I had a great experience during the initial purchase process at Southpoint Hyundai. My only complaint was after the fact. When I contacted State Farm I had a great experience during the initial purchase process at Southpoint Hyundai. My only complaint was after the fact. When I contacted State Farm to get my coverage updated, they offered me a much better interest rate and shorter term. I then contacted Southpoint Hyundai to ask a question unrelated to this matter, and in the course of conversation, the fact that I was planning on refinancing with State Farm came up. When I told the guy in the financing department (Jamie) what they had offered me, he said "let me see if I can get the same rate for you, if not better." I agreed, and he said that he would call me back "in a few minutes," so realistically, I was expecting a call back by the end of the business day (I had called on my lunch break). Jamie did not call me back that day, or the next day. So 2 business days have gone by and I have heard nothing, so I decided to call Jamie to get an update. When I reached the financing department, the guy I spoke to said that Jamie was off that day. Uhhh, what? Customer service is a large part of my profession and I would never tell someone that I will call them back in a few minutes and then just simply not call back after 2 business days. I would have (at the minimum) given a coworker of mine the rundown of what was going on with my client, and had that person call my client on my day off...or at least called my client before my day off and said "I haven't gotten an answer yet, just giving you an update, tomorrow is my day off but I will let you know something as soon as I can." I am a very compassionate person and I am the first person to give someone the benefit of the doubt which is why I didn't call again to raise xxxx, but seriously?. Overpromising is a huge pet peeve for me and I can't be the only one that feels this way! Also, why couldn't I have been offered that better rate (or something similar) to begin with? Why was I offered 6% interest for 75 months, then when I contact Southpoint Hyundai and tell them I've been offered a much better deal, now they are ACTUALLY concerned about getting me a good deal? I am a first time buyer so I was super skeptical and that seemed very sketchy to me. More

Great Service Ron went outside and greeted me right when I got out of my car. He was so helpful and friendly I definitely will recommend anyone I know who's looking Ron went outside and greeted me right when I got out of my car. He was so helpful and friendly I definitely will recommend anyone I know who's looking to buy a car to Ron. More

Saturday Shopping We had several dealerships we were going to visit that Saturday. We never made it past South Point. The staff was so nice and professional. They we We had several dealerships we were going to visit that Saturday. We never made it past South Point. The staff was so nice and professional. They were extremely helpful. Everything you can imagine in a good trip to the dealership you get at South Point. We were very happy. Best experience ever. More

Silver happy Very nice experience. I can say that Mitchell really took care of us from the minute we walked into dealership until we drove out happy with our new c Very nice experience. I can say that Mitchell really took care of us from the minute we walked into dealership until we drove out happy with our new car. No pressure at all. Will gladly recommend Mitchell, Tracy and the South Point Hyundai dealership to my friends. More

The Hyundai Family They treat you like family from beginning to end. I was well informed so that when I made a decision not only was it made with confidence but that my They treat you like family from beginning to end. I was well informed so that when I made a decision not only was it made with confidence but that my experience with Hyundai was something to remember. It was... More

Overall assessment Good experience. GM greeted me and made sure I was taken care of by staff. Quick response to follow up questions. Personable sales manager made me fee Good experience. GM greeted me and made sure I was taken care of by staff. Quick response to follow up questions. Personable sales manager made me feel comfortable asking questions. More

Elantra purchase This was the only dealership in our area that agreed to title and register our new Elantra in California. The internet staff and finance department he This was the only dealership in our area that agreed to title and register our new Elantra in California. The internet staff and finance department held up their end of the deal when we were finally able to go in person. We were in and out fairly quickly. The staff were fairly friendly, and we were able to reach a good agreement on price. They were a little pushy on the gap coverage and additional warranties. They were slow to process the paperwork once we left though. It has been almost a month since we drove the car off the lot and they are still trying to sort everything out to comply with CA DMV standards. More

Jenna Great job!! It was clean and inviting and they even made me and my girlfriend coffee! Enjoyed watching the Olympic trials in the waiting room! Great job!! It was clean and inviting and they even made me and my girlfriend coffee! Enjoyed watching the Olympic trials in the waiting room! More

Amazing experience and I would most definitely recommend south point Hyundai to friends/family member. My salesman was the best and I would recommend him as experience and I would most definitely recommend south point Hyundai to friends/family member. My salesman was the best and I would recommend him as well to my friends/family. More