South Point Dodge Chrysler Jeep Ram

Frustrating and charged for a service they didn’t do My car had broken down hard in the middle of the road over Labor Day weekend, and I had to call Austin PD to push me into the nearest parking lot. So My car had broken down hard in the middle of the road over Labor Day weekend, and I had to call Austin PD to push me into the nearest parking lot. So when the tow service asked me where to drop off my car, the dealer service center seemed to be the best option. John Fontaney was very helpful, putting my mind at ease before I left. That’s about as stellar as the service went. The entire time my car was in their care, I couldn’t get anyone on the phone who could tell me what was happening with my car. The call went to voicemail, the operator would transfer the call to a service tech voicemail, or the operator would just hang up. It wasn’t a bad connection; I heard breathing, a fumbling receiver, and a prominent hang-up “click.” My initial issue was resolved and they got my car to me, but here’s the insult to injury; I also asked them to repair the driver’s side lock, which needs to be locked and unlocked manually because the electronic controls do not work. The write up on my bill states the issue, says they recalibrated the door, and a charge. The door still doesn’t work. I didn’t find this out until I got home because it was late and I just needed to get my car back for my kids. I called the dealer and left a voicemail that said that they didn’t fix my door and requesting a refund. It’s been almost a week. Nobody has contacted me regarding this issue yet. Regardless of whether they resolve this issue, I would never take my car back to this service department again. The entire experience was hassle and hustle. More

Josh was great! Josh went above & beyond to get us up & running very quickly. Called him on a holiday weekend and he got our Jeep repaired in time for us to use it on Josh went above & beyond to get us up & running very quickly. Called him on a holiday weekend and he got our Jeep repaired in time for us to use it on our trip. Thanks! More

Excellent service by Josh on my Jeep Cherokee Josh did a great job of keeping me informed on status of repair and took care of rental while transmission was on backorder. Josh was very professiona Josh did a great job of keeping me informed on status of repair and took care of rental while transmission was on backorder. Josh was very professional through the whole process More

Great Service! I was shown vehicles by Nicole and she was easy to talk to and i felt very comfortable working with her. She helped me make the best choice of vehicle I was shown vehicles by Nicole and she was easy to talk to and i felt very comfortable working with her. She helped me make the best choice of vehicles that would be safe and fit for my family size and I am so happy and grateful for her help! As a mom herself, I really valued her advice and opinions of which vehicle to buy. And I really enjoyed the conversations and her salesmanship. I would definitely recommend her and this dealership to others! Thank you again for my green Jeep! :) :) More

Terrible customer service I went to this dealership to test drive the new Jeep Wrangler which I was very interested in the new model that was just released. I was approached by I went to this dealership to test drive the new Jeep Wrangler which I was very interested in the new model that was just released. I was approached by the sales person whose name was Joshua Moore and I told him I also had a $50 gift card offer for test drive. He took the paperwork and came back with his sales manager whose name was Jake. The first thing the sales manager asked me was if I was interested in the Wrangler or just the money (*money was his description of gift card promotion). Being a sales manager myself and working in luxury sales environment for 25 plus years I found the question very inappropriate and insulting as a client. At that point I had no desire to do further business with these people as he suggested he could just issue the gift card and I didn’t have to test drive, since they were quite busy! No discovery attempt or understanding client’s needs. So I just told him issue the gift card and I won’t take your time. This type of sales approach is against any ethical practices. This dealership has no right to use this type of cheap bait and switch sales techniques and play with the intelligence of their clients who visit them. Nobody should waste their valuable time for this nonsense. I regret going to this dealership. By the way it’s been several weeks and expectedly no gift card has been issued and all calls regarding the status has been ignored. I hope someone in charge will take these feedbacks seriously and value their clients rather putting them in awkward position. People take your business somewhere else. There are dealers who are willing to treat you properly. More

Service department Robert at service department was very helpful and made it easy to drop off my truck for repairs and tryed his best to get me a loaner even when they d Robert at service department was very helpful and made it easy to drop off my truck for repairs and tryed his best to get me a loaner even when they dint have any at dealership and was always updating me about my truck even though it took a little long that expected he made me feel like the work was done right I would definitely be using south point dodge dealer service department again in the future More

Recall Service I had four recalls that needed immediate service also a oil change covered under warranty and had my tires rotated. They did a great job in under 4 I had four recalls that needed immediate service also a oil change covered under warranty and had my tires rotated. They did a great job in under 4 hours More

Good Service Friendly service, honest, and great waiting area. Service was timely, and I am pleased with the result. Although, the cost was a little more than I Friendly service, honest, and great waiting area. Service was timely, and I am pleased with the result. Although, the cost was a little more than I expected. More

This was my first, and last stop. Expectations were exceeded This was my first time buying/leasing a car and it was on my very first day arriving in Austin. I was helped by an awesome man named River who helped This was my first time buying/leasing a car and it was on my very first day arriving in Austin. I was helped by an awesome man named River who helped me navigate what I anticipated to be a stressful experience. River made me feel the exact opposite. He reached out a few days before I arrived to make sure I could come at a time he was available to prepare and show me a specific Jeep I was inquiring about. He was prepared with this beautiful Jeep and took us on a test drive to show all its features and he really knew his facts. He was able to deliver all the details while composing a relaxed and super professional demeanor. Never felt awkward or pressured and once we got inside to talk numbers his customer service shined even brighter. He walked me through the process (again which I’ve never done before) and made me feel comfortable and confident in signing off on my new Jeep. He was patient and productive in sifting through all the buy/lease/finance options with me in order to find the best approach for me. I’d HIGHLY recommend that if your taking a trip to South Point ask to see River before you ask anything else and you’ll be in the best of hands! Oh and by the way the Jeep itself is everything I dreamed of and I look forward to returning for future needs for now I know how well I’ll be taken care of! More

No.. just no David Gillihan was great to work with!! Everyone at the dealership worked hard to meet our needs and were very friendly and respectful while doing so. David Gillihan was great to work with!! Everyone at the dealership worked hard to meet our needs and were very friendly and respectful while doing so. However, the car we purchased has had issues since day one. Seven months later, the issues have not been resolved. Things are not handled in a timely manner and professionalism is questionable. I would not recommend this dealership when it comes to purchasing a vehicle and absolutely not for any kind of repair or service. Update: after the 6th or 7th attempt to have the issue repaired, they have now said they are not able to recreate the issue (which was recreated in front of the service manager) and therefore aren't able to fix it so I can come pick up my car and continue to have the problem. I was told there was zero contact made with corporate even though I have a case, a case worker, and was told a special technician would help them with the issue. At this point i will never purchase another dodge product from any dealership let alone this one. More