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South Oak Dodge Chrysler Jeep - Service Center
Matteson, IL
267 Reviews
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267 Reviews of South Oak Dodge Chrysler Jeep - Service Center
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July 30, 2018
Grand Caravan allignment issue Bought our 2015 Caravan last week. Vehicle pulled to the right. Initially told them at test drive before even purchasing. 2 days later,needed allignme Bought our 2015 Caravan last week. Vehicle pulled to the right. Initially told them at test drive before even purchasing. 2 days later,needed allignment service. SouthOak looked at it and said all specs are fine AND THAT ALL GRAND CARAVANS PULL TO THE RIGHT. I repeat, the service manager told my wife and I that all Caravans pull to the right. Just wow. Left there, brought it to a local tire shop, of course it cost me, but, they adjusted alignment AND rotated tires, it is perfect. No pulling to the right! So, we love our van, but would I recommend SouthOak Dodge of Matteson, Illinois? Nope. More
by rtj88
Employees Worked With
January 05, 2018
Check engine light Brought my car n on Tuesday cause my engine light was on ineeded my thermostat replaced so I made a appointment for Friday at 8:30am brought my car bc Brought my car n on Tuesday cause my engine light was on ineeded my thermostat replaced so I made a appointment for Friday at 8:30am brought my car bck Friday at 8:15am it’s 4:30pm nd ihave heard nothing from anyone I’ve called over a dozen times currently on hold now 40mins NEVER EVER AGAIN WILL I BRING MY CAR HERE More
by MonicaDxn
Employees Worked With
Other Employees :
Everybody is putting me on Hold, Tim Jacobs
November 16, 2017
Hardworking for the Consumer! I went in for a scheduled oil change on my 2015 Compass and as I was waiting in the lobby I was approached by Fabian Diaz. I already knew what he was I went in for a scheduled oil change on my 2015 Compass and as I was waiting in the lobby I was approached by Fabian Diaz. I already knew what he was going to say because this has been tried before when I've went in for a service call. I was a bit tickled because I really did not want him wasting his time with me when he could have been working with someone who probably would have required less effort with the finance company but his first statement was "Let me do what I do, no negative thoughts only positive thoughts." So I sat and waited. Ryan Ganser (finance guy) came over and introduced himself and I expressed to him that this would probably be a hard sell so he perhaps should not waste his time. Ryan's words were "I am the money man, let me work my magic." I laughed and said "Okay but it will take a miracle." To make an already long story short, THEY WORKED THIER MAGIC! I drove off in a BRAND NEW 2017 Jeep Cherokee with all the goodies in it AND my 2015 Compass was PAID OFF! These guys worked hard and were so positive throughout the entire process. Awesome Work! Professional! Persistent! GREAT CUSTOMER SERVICE all the way around! More
by SLV123
August 13, 2017
Juan and his Team in Service are 5-Star I thought I would be difficult to find time to get an oil change and a seatbelt repaired because of my fluctuating work schedule; however Juan made it I thought I would be difficult to find time to get an oil change and a seatbelt repaired because of my fluctuating work schedule; however Juan made it possible and had a loaner car ready for me. My car is running smooth and safe. He even had my Jeep washed. :) I will definitely be back. More
by VZuniga
Employees Worked With
Juan Echevarria
February 17, 2017
Worst service I’ve experienced ever. Jonathan needs customer service training, as he had no empathy for my situation. There was no sense of urgency. Joe Bennish is a rude man. Jonathan needs customer service training, as he had no empathy for my situation. There was no sense of urgency. Joe Bennish is a rude man. More
by flowersn1103
February 11, 2017
Excessively Driving MY Vehicle My vehicle telephone, clock and windshield wiper sensor needed to be repaired. I dropped my car off with 25,176 miles on it on Feb 1st and it had 25,2 My vehicle telephone, clock and windshield wiper sensor needed to be repaired. I dropped my car off with 25,176 miles on it on Feb 1st and it had 25,212 miles on it when I got it back today, Feb 11th. Someone has driven my car almost 40miles and it was ONLY there for electrical work. When this was mentioned to Joe Bennish, he initially agreed that this additional mileage was "a little absurd". I dropped my car off with a FULL tank of gas, and when I got it back, it was at HALF a tank of gas! Joe agreed to replace the gas (my suggestion), NEVER actually apologized for the additional mileage and NEVER stated that this is NOT their dealerships best practice and NEVER promised to look into the situation. He then sent for my car to have gas put in it (not to replace the HALF tank a gas that their employee drove out), then I get my car back and it has another quarter tank of gas (so now there's 3/4 of a tank of gas in my tank. I went back to ask JOE BENNISH, why would he only replace a quarter tank of gas, his response was he was replacing what THEIR employee used. I told JOE that I would be filing a corporate complaint, leaving reviews, going to social media, calling the BBB, Chrysler and the Dealerships manager. He, with NO regard to my statements, allowed me to leave the facility, without a simple apology offered, no replacement of gas, no promise to follow up and a BLANTANT disregard for customer service thrown out the window. I get in my vehicle, but not without tagging the SOUTH OAK CHRYSLER/DODGE/JEEP DEALERSHIP ON FACEBOOK, to driv e approximately 2 miles and the windshield wiper sensor is unavailable come up on the dash. And the report, CLEARLY reads "No issue found" on my paperwork! More
by LonE12076815$
Employees Worked With
Joe Bennish
September 08, 2016
IGNORED I brought my new vehicle in for a strange noise. Should have just stayed home! Tom, the person masquerading as a service writer, did not communicate w I brought my new vehicle in for a strange noise. Should have just stayed home! Tom, the person masquerading as a service writer, did not communicate with me, even after keeping my vehicle for 28 hours. I asked him to call me and his answer was"No, you bring in your Jeep when I can have it for two days!" Now I will be using another Service Center! More
by MadScientist
Employees Worked With
Tom
February 19, 2016
Would buy again but not bring in for service 2nd car bought here.. I can for a regular oil change and to get a rattle sound checked came in at 9am and i am still sitting here and its going to be 2nd car bought here.. I can for a regular oil change and to get a rattle sound checked came in at 9am and i am still sitting here and its going to be 1pm this place SUCKS when it comes to car service and keeping people updated on whats going on with there vehicle last time i am coming here ... Sales man Marvin grades an A. Service guy Mark sucks ... ..Ill never come here again More
by seabee312
Employees Worked With
Mark
January 16, 2016
Very Poor Customer Service I went to get a quick oil change before picking up my daughter from school. I waited in the bay for nearly 10 minutes BEFORE anyone came to my car to I went to get a quick oil change before picking up my daughter from school. I waited in the bay for nearly 10 minutes BEFORE anyone came to my car to ask what I service I needed. Then I was told it would take about 40 minutes for the oil change. I WAS THERE FOR 2 HOURS!! The time on the paperwork is NOT WHAT I WAS TOLD! I would have come back because I was almost late getting my daughter. I felt ignored and flat-out lied to because they knew I had been left in the bay unattended for so long. More
by RVJ
Employees Worked With
Timothy Jacobs
December 12, 2015
Very bad service Representative My truck has been in this dealer multiple times.My truck is a diesel and not to many service centers have diesel techs. the service rep doesn't call y My truck has been in this dealer multiple times.My truck is a diesel and not to many service centers have diesel techs. the service rep doesn't call you ,you have to make the effort to find out what is up with your vehicle.the parts they order never fit the first time.the time the vehicle is promised is never correct,its 2-3 more . More
by gryphon
Employees Worked With
joe
