South Oak Dodge Chrysler Jeep - Service Center

Took my sons 2017 Grand Cherokee in to have it checked because both low beam headlights were out. When I went back to check on the truck I was told that the light sockets were corroded and that I would h because both low beam headlights were out. When I went back to check on the truck I was told that the light sockets were corroded and that I would have to buy 2 new headlights totalling $2,400. I knew that this was xx!. I paid 175.00 for the diagnostic and left. Took it to another shop the next day had it repaired for $50.00! The only thing wrong was the bulbs were blown! This is the second and last time of going there for service!! More

South Oak recommends costly unnecessary services. Brought my Jeep in for 30k service. Attendant recommended Fuel/Air Induction Service for approximately $200. I questioned the service but was told my Brought my Jeep in for 30k service. Attendant recommended Fuel/Air Induction Service for approximately $200. I questioned the service but was told my vehicle needed it and one of the items should've been done at 20k. I learned later that this service is not listed in the manual, recommended by MOPAR, or listed on South Oak's site as being required. I have one oil change that I paid for remaining and will not return for service or a new vehicle. More

Very poor service don’t communicate to the customer about their vehicle who ever this Jarrett is a liar he told me my vehicle was being worked on this was July 13 told me he would call me the following Tuesd their vehicle who ever this Jarrett is a liar he told me my vehicle was being worked on this was July 13 told me he would call me the following Tuesday july18 with a update about my vehicle well he never did so I gave it a couple more days trying not to rush the job called so called Friday and they kept playing phone tag at this point I’m on 10 went up there July 25 and was informed that they had put my vehicle back together and had never did the job now here come the service manager Mark who was clueless to the situation he running around trying to find out what happened still don’t know so now a new tech is working on my vehicle they are so full of crap up there I’m thinking about purchasing a new vehicle but I wouldn’t give them the time of day let alone my money this place sucks More

Bought vehicle 2021 Wrangler Willy's edition, dealer gave the best straight forward deal, held to their price, paper work was smooth and now went back for service where it counts is after the sale! Made appo the best straight forward deal, held to their price, paper work was smooth and now went back for service where it counts is after the sale! Made appointment for a squeak and to update my apple car play system. Pulled into service greeter area where I was immediately approached by a young man Eric service advisor, he was friendly and knowledgeable, we talked, he documented the areas of concern I had, and throughout the process in the spotless clean waiting room (Where they played movies on a big television screen), he kept me informed at least 4 times,explaining what was happening. Oh did I also say that this is the only dealership that gives you the new vehicle purchaser a 20 year 200,000 mile power-train warranty at no charge with every new vehicle now that is above any dealership anywhere! Got the Jeep back, and the carplay would not hook up,as they updated my carplay system, this is where a smart intelligent computer savvy girl named Jessica came in and told me my phone needed to be updated to match the Uconnect Jeep update,she did that and now it works perfectly. I live near Midway airport and pass 5 dealers that sell this make, they made the best fair deal, and its well worth the trip for service, try them you will not regret it!! More

First class service Department: Alexis Martinez handled my Ram/Cummins service from start to finish. Knew up front what was needed on this vehicle, no surprises, kept me updated throughout the process. Eve my Ram/Cummins service from start to finish. Knew up front what was needed on this vehicle, no surprises, kept me updated throughout the process. Even lined up a rental vehicle from the dealer, Great Job! More

Bought a brand new 2020 Dodge challenger scat in May. The check engine and gas light come on July 20th. We set the appointment with service on July 24th. I haven’t received a call yet from the service. The p check engine and gas light come on July 20th. We set the appointment with service on July 24th. I haven’t received a call yet from the service. The part is on national back order. I won’t purchase or service my vehicle ever again. More

100% recommended!!! Staff is friendly and helpful.Best place to get a car.I will recommended to everybody.You'll find what you looking for,very nice cars in the lot. Staff is friendly and helpful.Best place to get a car.I will recommended to everybody.You'll find what you looking for,very nice cars in the lot. More

Great service.Tom kept me up to date. Very knowledgeable. Service was great. It took half of a day but it was an extensive break repair. Tom was quick to inform me of the problem and the estimate. Very satisf Service was great. It took half of a day but it was an extensive break repair. Tom was quick to inform me of the problem and the estimate. Very satisfied. More

Dawn's jeep. Had some issues with Dawn's jeep and they did a fine job addressing all of them. Happy wife, happy life. Thanks, I usually don't like to bring my vehi Had some issues with Dawn's jeep and they did a fine job addressing all of them. Happy wife, happy life. Thanks, I usually don't like to bring my vehicles to dealerships, but in this case, I'm glad I did. More