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South Oak Dodge Chrysler Jeep - Service Center

Matteson, IL

4.1
267 Reviews

267 Reviews of South Oak Dodge Chrysler Jeep - Service Center

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January 22, 2019

Excellent service The South Oak Dodge Service Team is Excellent. I would recommend other customers to come to South Oak Dodge. The team treats customers with respect. More

by Sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Vick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Martinez
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks Sunshine!

January 22, 2019

Unsatisfied Customer I came for an oil change and once I pulled in the service center, no one spoke nor greeted me. This was the first time receiving service here and will More

by eisha.jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not recall employee name
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

We sincerely apologize for not greeting you in a timely manner. There is no excuse to not greet all customers in an efficient and timely manner. This is not how we do business and if there is something we can do to earn your business back, please call and ask to speak with Mark Hester.

January 22, 2019

Everyone I deal with are friendly and helpful. I have all my servicing done here since 2012 and never had a problem. Got a great deal on my 2012 Rubicon from sales dept. and all my servicing even o More

by rbldr2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Chenoweth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in parts., Joe Bennish
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks so much for the great feedback! We appreciate working with you and keeping your Wrangler in tiptop shape!

January 22, 2019

Oil change Pleasant Courteous Service Definitely would recommend South Oak Dodge To Family & Friends Prefer South Oak Over Bettenhausen anyday Oil change apt too More

by alexisrehak64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ganser
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks so much Alexis! We appreciate working with you!

January 22, 2019

I'll make South Oak my automobile fix! Every time I go get my Jeep and Journey service they treat me like I'm part of the team, the professionalism and excellent knowledge of the service ke More

by SWEETNOVEMBER0764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence McLoyd, Matt Ganser
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks so much!

January 21, 2019

Worst service I've ever received ZERO communication. 3 days and not once was I contacted with an update on what's wrong with my car and status. I elected text status option never got More

by CPCKADAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Bennish
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

Adam - We apologize for the lack of communication. Maintaining constant and direct communication is essential and we apologize that we fell short. This is not how we do business and if there is something we can do to earn your business back, please call and ask to speak with Mark Hester. Unfortunately, because the tires are specialty tires (on a specialty vehicle) the tire manufacturer insists on handling warranty claims without including Chrysler (and therefore the dealers). This is out of our control. When purchasing the vehicle though we should do a better job of making sure our customers understand this. Our apologies. If you have any additional questions, please feel free to call Mark Hester our general sales manager at 708-747-7950 x1218.

January 21, 2019

Great Service rep Rich is great. His customer service service skills are exceptional and is the reason I would return for any additional mantenice that I mi More

by mpezzy2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Pitlock
Jan 23, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks Mpezzy! We appreciate it!

January 18, 2019

Very good I had no problems with the service that was provided. I will continue to use this service for all my vehicle repair needs Thank you More

by boldenfamily3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Martinez
Jan 19, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks so much!

January 18, 2019

I asked !!!!they fixed !!! No question asked They did a very job , I was supposed to have a appointment theT I didn’t know and they squeezed me in thank u great job More

by BORT43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who help me but he was very nice
Jan 18, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks so much Bort43!! We appreciate the feedback!

January 17, 2019

Professional Service! Service repair was done quickly. Explained in layman's terms. Called me as soon as it was completed and I've not had any issues. Thank you! More

by Planetmars21%
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Martinez
Jan 18, 2019 -

South Oak Dodge Chrysler Jeep responded

Thanks so much!

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