South Oak Dodge Chrysler Jeep - Service Center

The service department is trash! Don’t trust them with your car. . The staff are extremely unprofessional and they will hold your and do nothing. Never ever again. After 10 days of m Don’t trust them with your car. . The staff are extremely unprofessional and they will hold your and do nothing. Never ever again. After 10 days of my car sitting there, I elevated it to the management and they were the same. It’s the culture there. . I took my car to Tinley Park and the circus ended. Save yourself the frustration and don’t give them your keys. Every time I called, they couldn’t find the car and had never even looked at the vehicle. After nearly 2 weeks, I took it straight to another dealer and they are doing the repairs. The staff are dysfunctional and they could care less about a customer’s time or service needs. Every time I called it was a different excuse. ! My experience was horrible. The customer service is absolute trash. It’s a NO for me. More

I went to South Oak Dodge in Matteson for an oil leak that my Jeep was having. What convinced me to take it there, was the conversation I had with the service tech. He was very professional and no hesit that my Jeep was having. What convinced me to take it there, was the conversation I had with the service tech. He was very professional and no hesitation in his answers. So I gave them a chance to prove themselves on their quality and knowledge based on our previous conversation. I was told, I had to leave my Jeep overnight.. I was horrified at the idea.. because I had just had a very bad experience at 2 Ford Dealers, who did nothing to it .. but returned my Jeep damaged. After talking to Thomas Vick, he convinced me to leave my Jeep overnight for repair.I take pride in my Jeep. I recommend SOUTH OAK ADODGE FOR VEHICLE REPAIRS!! My Jeep was returned to me without a scratch or damages.. Not even a greasy fingerprint!! I LOVE MY JEEP!! Customer service was totally awesome and friendly.!! THANK YOU,!!!! SOUTH OAK DODGE!!!!! More

Absolutely phenomenal. Juan always makes sure me and my family are safe. And as long as Juan is there. Then me and my family will always service there. Also your director J Juan always makes sure me and my family are safe. And as long as Juan is there. Then me and my family will always service there. Also your director Jon always comes out any greats us and makes sure we are completely satisfied. That means a lot to us. More

I just did The dealership did a great job very quick and great communication and very much appreciate great communication and very much appreciate More

Everything was fine, but I did not like both the cost for a replacement key, too high, and the 3% surcharge for using a credit card. a replacement key, too high, and the 3% surcharge for using a credit card. More

Tom was wonderful. ..very helpful with my needs and also very polite...he's a great guy...I told the manager to make sure he keeps him around ❤️ ..very helpful with my needs and also very polite...he's a great guy...I told the manager to make sure he keeps him around ❤️ More

Excellent as usual My car was ready at the time they said it would be. The person that took great care of me was very kind and polite. it would be. The person that took great care of me was very kind and polite. More

Went in for oil change and check up. The team was great. This is my go to dealer. The team was great. This is my go to dealer. More

Even though I was late due to traffic, they still took my car in and helped when they could have easily turned me away. car in and helped when they could have easily turned me away. More

Very knowledgeable and professional Great customer service I have no problem going back Don't know service I have no problem going back Don't know More