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South Houston Nissan
Houston, TX
273 Reviews
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Showing 273 reviews
March 09, 2014
DO NOT GO HERE. I NEVER write reviews, but for what I went through at this dealership, I can't just keep it to myself. I came in looking for a different car and when I got there I was told that the car w went through at this dealership, I can't just keep it to myself. I came in looking for a different car and when I got there I was told that the car was sold and they offered to show me other vehicles which was fine with me. At first, everything was going well. I was helped by Ken Patrick. Once we began talking about numbers, everything changed. I am a 20 year old girl about to start college, so I guess to them I was a sucker who didn't know what she was doing. (And they were right) During our talk about monthly payments the salesman Ken Patrick was being extremely aggressive and increasingly becoming agitated, which honestly frightened me. He kept slamming down the papers and his pen and he would loudly sigh and push in his chair loudly when I wouldn't agree to a price. I was becoming very anxious and a little intimidated which I'm sure is what he wanted. In the end I just wanted out but I needed a car so I had just agreed to sign the papers that day and come back the next day to finish the payment. While I was signing the man who was helping me asked me how I wanted to pay the tax for the vehicle. That is something that should've been added to the whole total in the first place (which I didn't know at the time) it raised my monthly payment by FIFTY FIVE DOLLARS. THAT IS I FIVE THOUSAND DOLLAR TOTAL I WOULD VE BEEN PAYING JUST FOR "tax". THEY ARE CROOKS. PEOPLE NEED TO STEER CLEAR OF THIS PLACE I CANNOT STRESS IT ENOUGH. When I got home, a friend of mine (who is also a car salesman) asked me how everything went along and what I will end up paying. He immediately shook his head and went on to tell me that I was paying way too much money for this vehicle and I was getting completely screwed. I got very nervous and explained to him that I had already signed all the papers to which he let me know that as long as I didn't take the vehicle off the lot (which I didn't) it's the dealerships problem, not mine. So I breathed a sigh of relief happy that I wouldn't actually have to go back to that horrid place. (WHY did I even agree to sign?!?!) I was pressured and I let them get to me. I was honest to God afraid to call them up and tell them I wasn't going to take the car. I was worried they were going to try to bully me or scare me or even threaten me because I signed the papers. (Yes that's how horrifying my experience was). I decided to just move on to the next dealership AND did my homework so I know exactly what I was doing next time. For the next couple of days Nissan would call me and leave me messages, which I wouldn't listen to because I already knew the things they were going to be saying. A couple days later I decide to just see what they had to say. The messages were HORRIFYING. I have never in my entire life had someone talk to me in such a way, with such hostility and malice. I'm 20 years old and I'm embarrassed to say that I'm a sensitive person and I couldn't help but burst into tears. Is that what mcdavid calls customer service??? This Ken Patrick man made me feel like crap. I have never wished bad things upon anyone but this man. I will forever tell people to steer clear of this place it's HORRIBLE. They are crooks and what they call customer service I consider HARASSMENT. I actually found out a few of my friends were going to go to that dealership, and I thank God that I was able to warn them about the service of this place and referred them elsewhere (where I bought my vehicle with amazing customer service, and made me feel so comfortable I know I will be a life time customer. I will not say where I went because I don't want anyone to think I'm trying to promote another dealership, this is my very real experience that no one else should have to go through.) I also plan on posting these voice messages online so everybody who looks up information on this dealership will be informed of the type of customer service they will receive. More
by Deezybgb
Employees Worked With
Ken Patrick
February 01, 2014
I had contacted the dealership about a price on a new car. I was quoted a price for that car on one day and then after that I had sent them a offer for the car I was informed that they had raised the pri car. I was quoted a price for that car on one day and then after that I had sent them a offer for the car I was informed that they had raised the price on the car by $4,000 and that they would not sell it for the quoted price. This was a first for me on buying a car. This was the first dealership that I had ever had do that. Every other dealership that I have had any dealings with has always honored what they had quoted. The only reason that I gave this dealership a 1 is because there was not a 0 like was needed. I would not recommend this dealership to anyone unless they like getting screwed. More
by 2014Cabriolet
Employees Worked With
Robin Wollney
January 01, 2014
Mr. Don Demerson is a very professional and knowledgeable SALES CONSULTANT. He was very helpful in assisting me to find a car that I would be very happy to purchase. I was very impressed with the profession SALES CONSULTANT. He was very helpful in assisting me to find a car that I would be very happy to purchase. I was very impressed with the professional manner he displayed in helping me and I will continue to make this dealership my number one for purchasing new cars.. More
by bond006
Employees Worked With
Mr. DONALD DEMERSON
December 06, 2013
I did an online approval and was approved up to $18,000.00 dealing with Melissa Martinez. She stated to me all I had to do was come in and fill out the paperwork, that I was already approved. When $18,000.00 dealing with Melissa Martinez. She stated to me all I had to do was come in and fill out the paperwork, that I was already approved. When she called me stating that, I tried to contact her SEVERAL before arrival. She never answered or returned any of my phone calls. After arriving, I waited around for approximately 20 min. A second person contacted me, a male, that I was not dealing with over the phone nor did he give me his name. After I picked out a vehicle that I decided I wanted. The male subject left for approximately 45 min, came back and said I needed a cosigner. Which was never mentioned to me during the application approval process NOR when I spoke with Melissa Martinez over the phone. I was under the impression that I was approved before I arrived. I drove over an hour and a half to pick up my new vehicle. Sadly to say my experience was more than unsatisfactory... as the salesman allowed me to leave without even making me an offer that I could be comfortable with. I was forced to shop at another dealership who wanted my business. SIGNED AN UNSATISFIED CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by mlovd119
Employees Worked With
Never told us his name
December 06, 2013
I experienced a friendly atmosphere while there. Ade and Ken made me feel very comfortable. I was not rushed or pushed. My salesman was very respectful towards me. He has taken care of everything I have ask Ken made me feel very comfortable. I was not rushed or pushed. My salesman was very respectful towards me. He has taken care of everything I have asked him about. Ken was very nice, willing to make me happy with the car I was buying. Thank you for your caring for me while I was buying a new car Nissan. More
by beric1001
Employees Worked With
Adelosa and Ken
December 03, 2013
I so loved working with Zak Banamar while purchasing my new truck! He was so helpful and so kind. He's a wonderful salesman and got me an amazing deal and worked all the details out before I even got to new truck! He was so helpful and so kind. He's a wonderful salesman and got me an amazing deal and worked all the details out before I even got to the dealership, which was so nice I only spent about an hour with getting all the paperwork signed and completed and I was out the door with my NEW TRUCK! Thank you so much Nissan and Zak! If you need a new car or used car go talk with Zak he's terrific!! More
by LoveMyCar13
Employees Worked With
Zak Banamar
November 13, 2013
This is my second vehicle I've purchased with them and although I live about 40 miles away, I still came back. I have a closer dealer that is less than one mile away still drove out to buy from them. and although I live about 40 miles away, I still came back. I have a closer dealer that is less than one mile away still drove out to buy from them. The sales rep Nhat Le was amazing...loved him! More
by Claudiac75
Employees Worked With
Nhat Le
November 09, 2013
I had did an online app. I was contacted via email saying that I was approved to get a vehicle. After reading the reviews I was skeptical but I proceeded anyway. Upon my arrival I was warmly greeted, I infor that I was approved to get a vehicle. After reading the reviews I was skeptical but I proceeded anyway. Upon my arrival I was warmly greeted, I informed them of my name an reason for the visit. At this time I was introduced to a sales person that was polite an informed. The whole experience for me was great. From the time I walked in til the time I drove off in my new vehicle.. It was jus as explained to me over the phone approved, zero down tt&l covered with approval. No out of pocket expense to me at all. I would highly recommend them to anyone looking to purchase a vehicle. The whole sales team was great. Sales, finance.. Service department cleaned the car an I was on my way.. More
by Mikerj345
Employees Worked With
Will Kirchner
November 03, 2013
Had great and courteous help with selecting and purchasing a car. Would recommend to all my friends and family if they are looking to purchase a vehicle. purchasing a car. Would recommend to all my friends and family if they are looking to purchase a vehicle. More
by miss.chantelb
Employees Worked With
Kevin E
October 29, 2013
Liars Liars Liars,,, Don't listen to nothing these people tell you. They will tell you anything to get to the dealership then they will lie to you again. The salespeople also suck and will pressure yo people tell you. They will tell you anything to get to the dealership then they will lie to you again. The salespeople also suck and will pressure you to buy anything, even if you don't want it. More
by meterman28
Employees Worked With
Janet Martinez
