South Hills Toyota | Page 2

I had an appointment today for an oil change tire rotation a key fob and them to fix my wireless charger in the truck they told me that they couldn’t do the key fob or wireless charger because they d rotation a key fob and them to fix my wireless charger in the truck they told me that they couldn’t do the key fob or wireless charger because they don’t fix wireless chargers and I had to make an appointment for the other side to get a key fob and have it programmed. I would think that the service department should be able to “service “ any part of a Toyota vehicle. They told me I was scheduled with express I didn’t schedule with express but with that being said I would think in express an oil change and tire rotation should NOT ever take 2 plus hours. Biggest xxxxshow ever. More

This is the 2nd time my vehicle has been into the shop for just basic work and this is the 2nd time that I was never called to let me know my vehicle was finished. The paper said they called me at 9:45. I for just basic work and this is the 2nd time that I was never called to let me know my vehicle was finished. The paper said they called me at 9:45. I had no phone call other than the one at 8:43 where they wanted me to purchase new tires. If you use the messenger service they say they want you to communicate on they just ignore you. If you call, you get a voicemail. Communication is lacking, other than the messages I received weekly telling me my car service is overdue. All they want is $$$$$$. More

Courtesy, friendly staff. Amy was very helpful. Gave me a ride to rental car agency. My car was ready the next day. Amy was very helpful. Gave me a ride to rental car agency. My car was ready the next day. More

Dirty dealership tactics. Sold a car right out from underneath us. They ran her credit and we were waiting on approval and they sold the car to someone else. Low life salesman Sold a car right out from underneath us. They ran her credit and we were waiting on approval and they sold the car to someone else. Low life salesman Tyler, and his low life manager is why used car dealerships get the rep they get. More

From service parts and sales this dealership excels in all aspects earning my confidence and respect as being one of the most honest and hardworking dealerships in this area. all aspects earning my confidence and respect as being one of the most honest and hardworking dealerships in this area. More

I bought a 2024 Toyota Tundra on 2/16/2024. They spelled my name wrong three times and then repeatedly hard pulled my credit report with the various wrong spellings they had... negatively affec They spelled my name wrong three times and then repeatedly hard pulled my credit report with the various wrong spellings they had... negatively affecting my credit report. Then, after informing me that they were the ones who screwed up, required me to do all of the leg work to fix the problem. I was required to write them a letter describing the problem, attach my credit report to show them how it was negatively affected. I will never buy from them again. More

I had an appointment scheduled where I needed a replacement for a recalled product, oil change, and standard maintenance. When I arrived at the dealer they told me they didn't have the part ordered replacement for a recalled product, oil change, and standard maintenance. When I arrived at the dealer they told me they didn't have the part ordered or a tech to do it (then why tell me to come in at that time?). I was upset because I had to reschedule the appointment. Once because my daughter had to go to the ER and once because they needed a tech to do my recall replacement. When I brought this up, the customer service lady said, "Oh, well that's not our fault your daughter had to go to the ER." Yup, wasn't mine either. Great customer service, 0/10, two thumbs waaaaaay down. More

Always friendly and prompt response to any service needs. Have been happy with everything I’ve needed to have done. Have been happy with everything I’ve needed to have done. More

We have been getting our cars serviced there for years. Recently, told that I needed tires to pass inspection. Asked service if they price match since I read this on Toyota website. He said yes, same tires Recently, told that I needed tires to pass inspection. Asked service if they price match since I read this on Toyota website. He said yes, same tires in writing. Walmart had same tires, brought quote in writing in when picking up car. Service said looks good but parts had to approve it. Parts guy said not same tire, refused to price match. Clearly, we’re same tires. We are equal distance from another dealer. May have to switch. Wife’s car needs tires, will go elsewhere. More

Honest and efficient. Helped order the truck that I wanted with all of the options. They did not try to talk us into buying something that we didn't want. Plus, we saved a Helped order the truck that I wanted with all of the options. They did not try to talk us into buying something that we didn't want. Plus, we saved almost $3,000 between the truck cost and trade in value compared to other dealers in the area. More